We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Ada Outlook Calendar showing No DataClosed   Amelia   Updated February 1, 2022 at 11:19am   10 Most recent comment from Uroš Jovanović:Hello Ada,Glad to hear that the issue has been resolved.The sync works in the following way; all services booked in Amelia from the moment you connect the Outlook Calendar will reflect in it. In retur ... Ken employee email boxClosed   Amelia   Updated February 1, 2022 at 10:10am   2 Most recent comment from [deleted]:Hello KenThank you for reaching out to us.You can configure your Employee's work hours like this, because the work hours for these two services do not overlap:If you need some further assistance, ... Paal Joachim Romdahl Global Company Work hoursClosed   Amelia   Updated February 1, 2022 at 9:56am   8 Most recent comment from Uroš Jovanović:Hello Paal,Thank you for your feedback and suggestion. Our developers will look into this suggestion and will implement it once it becomes a priority on the To-do list.Feel free to contact us if you ... MariusDesign Translation issue in frenchClosed   Amelia   Updated February 1, 2022 at 9:17am   2 Most recent comment from [deleted]:Hi MariusDesignPlease note that we do not have translators in our company. The plugin is designed and created in English, and the French translation (along with all other translations) that's cur ... Janis Unable to Upload ImagesClosed   Amelia   Updated February 1, 2022 at 9:15am   6 Most recent comment from Uroš Jovanović:Hello Janis,That sounds great then, you should have no issues with the other themes. Feel free to send it out and we will inspect what is going on. María Reyna Available spots in a classClosed   Amelia   Updated February 1, 2022 at 8:33am   5 Most recent comment from [deleted]:Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time.If you have any further questions or issues, ... Paul A. I cannot change the email and phone to REQUIRED field in Amelia bookingClosed   Amelia   Updated January 31, 2022 at 5:21pm   14 Most recent comment from Uroš Jovanović:Hello Paul,You are welcome.Feel free to contact us if you have any other questions by opening another ticket. Phillip Harris Unable to view customer facing form on google chrome (mobile)Closed   Amelia   Updated January 31, 2022 at 4:27pm   2 Most recent comment from Stanislav Snagovskiy:Hello Phillip,Thank you for reaching out to us.Сould you provide me with more information and screenshots, regarding this issue? So I will be able to reproduce it and help you.If you need some furth ... Mikey Haklander Calendar admin view isn't showing all time slots.Closed   Amelia   Updated January 31, 2022 at 2:07pm   4 Most recent comment from Uroš Jovanović:Hello Mikey,Thank you for providing me with the Admin credentials.We have passed this issue to our developers for further investigation. We will provide you with an update as soon as we have one.Thank ... Angeline Zoom link not easy to accessClosed   Amelia   Updated January 31, 2022 at 1:50pm   7 Most recent comment from Marko Davidović:Hello Angeline, We are glad that we're able to help you.  My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a revie ... Thomas French translationClosed   Amelia   Updated January 31, 2022 at 1:33pm   4 Most recent comment from Aleksandar Vuković:Hello there.Please note that we do not have translators in our company. The plugin is designed and created in English, and the French translation (along with all other translations) that's curren ... Georgina Holt Discounts for multiple bookingsClosed   Amelia   Updated January 31, 2022 at 12:58pm   2 Most recent comment from Stanislav Snagovskiy:Hello Georgina,Thank you for reaching out to us.You'll be fine with Packages, they are made to give you the option to create a package of multiple appointments from the same or different service ... Prince Abraham Events VisibilityClosed   Amelia   Updated January 31, 2022 at 12:36pm   6 Most recent comment from Stanislav Snagovskiy:You're welcome, Prince,Are you seeing Events under the user credentials you provided to me?If yes, then the issue is with your wp-admin, probably somewhere mixed user's capabilities.Let us ... Jason Remove Google Calendar Busy SlotsClosed   Amelia   Updated January 31, 2022 at 11:58am   3 Most recent comment from [deleted]:Hi JasonGlad to hear you were able to resolve the issueIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Shanice Baloe Re-send Confirmation e-mail optionClosed   Amelia   Updated January 31, 2022 at 11:43am   4 Most recent comment from Uroš Jovanović:Hello Shanice,Glad to hear that the issue has been resolved. Feel free to contact us if you have any other questions by opening another ticket.