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Public Tickets

Clara Booking Service doesn't load on some pagesClosed   Amelia   Updated November 17, 2021 at 10:34am   15 Most recent comment from [deleted]:Hi Clara,thank you for letting me know; I'm happy to hear that update fixed itIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jaya Employee NameClosed   Amelia   Updated November 17, 2021 at 10:30am   5 Most recent comment from Aleksandar Vuković:I'm sorry to hear that, Jaya, but I can understand, of course.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then ... Paul Borg-Barthet Wrong Phone NumberClosed   Amelia   Updated November 17, 2021 at 10:10am   4 Most recent comment from [deleted]:Hi Paul!Thank you for contacting back; I apologize once again for the delay that we are experiencing. It should change soon, and we will be able to reduce our response time.Absolutely, you can do tha ... Elin Breitholtz Show customers in employee calendarClosed   Amelia   Updated November 17, 2021 at 10:08am   2 Most recent comment from [deleted]:Hi Elin, thank you for reaching out to us! Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ha ... Vinny Mulvey Blocking calendar hoursClosed   Amelia   Updated November 17, 2021 at 10:03am   10 Most recent comment from Aleksandar Vuković:Hello FredSorry for the late response.You can configure Days Off if you want to block whole days.You can add a period in Employee/Work Hours, by clicking on the "+" sign next to the day name, and add ... Aaron Load TimesClosed   Amelia   Updated November 17, 2021 at 9:43am   9 Most recent comment from Aleksandar Vuković:Hello AaronSorry for the late response.Unfortunately, screen sharing, phone calls, etc. are not included in the support we provide.The loading times depend on quite a lot of factors, from the number o ... samantha wakefield problems with price display after upgrade to 4.3Closed   Amelia   Updated November 17, 2021 at 9:16am   4 Most recent comment from Aleksandar Vuković:Hello MarkThanks for letting us know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ever CHERRIER Paiement non validéClosed   Amelia   Updated November 17, 2021 at 8:52am   2 Most recent comment from Aleksandar Vuković:Hello there.Thank you for your purchase, and sorry for the late response.Please note that the only supported language is English, so make sure to translate your future responses.From what I understan ... Mehmet Soysal Set customized field for all eventsClosed   Amelia   Updated November 17, 2021 at 8:24am   4 Most recent comment from Marko Davidović:Hello Mehmet,JS files are modified (minimized) in the public version of the plugin (in our development environment is accessible), but unfortunately, I can not send you our source code because that ... Joe Time slots not workingClosed   Amelia   Updated November 17, 2021 at 8:22am   5 Most recent comment from Aleksandar Vuković:Hello JoeSorry for the late response.Thank you for letting us know that the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll g ... Alexandru Ene Add a Package appointment from the Back-endClosed   Amelia   Updated November 17, 2021 at 7:48am   4 Most recent comment from Aleksandar Vuković:Hello AlexandruWe will add Package booking in one of our future updates but at the moment, as Ivana mentioned, you can only add appointments to already booked Packages, in Amelia/Services/Packages.I  ... Yash Ranka Integration with a forms plugin to create Amelia EmployeesClosed   Amelia   Updated November 17, 2021 at 7:44am   3 Most recent comment from Aleksandar Vuković:Hello YashThank you for your purchase, and sorry for the late response.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Yo ... John Adams hostel bookingsClosed   Amelia   Updated November 16, 2021 at 10:49pm   4 Most recent comment from Aleksandar Vuković:Hello ismaelWe can see that you opened a ticket related to this.We'll help you out there as soon as we reach the ticket. Thank you for your understanding. Bote Connecting employees to locationsClosed   Amelia   Updated November 16, 2021 at 9:18pm   4 Most recent comment from Aleksandar Vuković:Hello BoteSorry for the late response.Since it's physically impossible for one employee to be on two locations at the same time, it's not possible to assign an employee to Location 1 and Loc ... Matthew Hellier Amelia causes fatal error with Woocommerce Klarna Payment pluginClosed   Amelia   Updated November 16, 2021 at 8:53pm   4 Most recent comment from Aleksandar Vuković:Hey MatthewAs mentioned in the other ticket, we created a temporary knowledgebase article related to this:Klarna Payment plugin failsHope it helps others before we release a permanent fix.