We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Niclas Ott Plugin does not workClosed   Amelia   Updated February 3, 2022 at 2:34pm   13 Most recent comment from Aleksandar Vuković:Hey Niclas.The issue is coming from the currency symbol:Did you add this additional text intentionally, or was it somehow added by the plugin?When I remove the extra text after € it works fine:If yo ... Matt Google MapsClosed   Amelia   Updated February 3, 2022 at 12:21pm   2 Most recent comment from Marko Davidović:Hello Matt, Thank you for purchasing our product, and for reaching out to us.Currently, there is no such feature built-in. Locations are not visible on the frontend booking forms and customers only ... Diego Insaurralde Mal funcionamientoClosed   Amelia   Updated February 3, 2022 at 12:12pm   2 Most recent comment from Marko Davidović:Hello Diego, Thank you for purchasing our product, and for reaching out to us. Please note that the official support language is English, and we have to use Google Translator to try and understand o ... Ludo Stripe paymentClosed   Amelia   Updated February 3, 2022 at 12:02pm   3 Most recent comment from Stanislav Snagovskiy:Hello Ludo, Thank you for reaching out, we are glad you were able to resolve your issue, If you have any more issues or questions feel free to ask, we will gladly help. Have a nice day! Frankie Important Feature RequestClosed   Amelia   Updated February 3, 2022 at 12:00pm   2 Most recent comment from Marko Davidović:Hello Frankie, Thank you for your interest in our product.You do not need to create special days for weekends for the whole year. If you wish for your employees to be free on weekends you just need to ... swan arnoult Update plugin issueClosed   Amelia   Updated February 3, 2022 at 11:58am   2 Most recent comment from Stanislav Snagovskiy:Hello Swan,Thank you for reaching out to us.Please clarify if you activated the license at the link in this error message?If you activated the purchase code in Amelia Settings/Activation, the update ... Marisa Teixeira PayPal and Stripe APIClosed   Amelia   Updated February 3, 2022 at 9:35am   8 Most recent comment from Marko Davidović:Hello Marisa,When we test with our credentials everything worksPlease check your credential again and try with some of the test cards that you can find on this link https://stripe.com/docs/testingWe w ... SYS support Scheduled Notifications has empty custom fieldsClosed   Amelia   Updated February 3, 2022 at 9:19am   10 Most recent comment from Stanislav Snagovskiy:You're welcome, Maarten,Our developers reported that you did an awful lot of customization for this site, and they can't say if that caused this issue. Could I ask you to install Amelia ... Ronald Marcelo Integración con Google CalendarClosed   Amelia   Updated December 23, 2023 at 5:08am   3 Most recent comment from Ronald Marcelo:Integración con Google Calendar HOLA, segui todos los pasos y no he podido configurar - integrar google calendar con amelia Programador NO SOY  quiero vincular con el calendario de la empresa y con ... Damian James Holiday bookingsClosed   Amelia   Updated February 2, 2022 at 3:50pm   2 Most recent comment from Stanislav Snagovskiy:Hello Damian,Thank you for reaching out to us.Our plugin currently supports time slot booking during one day, so if it is just renting holiday homes, then it is possible to use our plugin for this. I ... Alec Erlebacher Allow Employees to delete EventsClosed   Amelia   Updated February 2, 2022 at 3:01pm   4 Most recent comment from Uroš Jovanović:Hello Alec,Thank you for your feedback.Unfortunately, as of now, only users with Admin roles can delete in AmeliaPlease feel free to search through our feature suggestion page, and see if someone may ... Lavinia Cometti bookingClosed   Amelia   Updated February 2, 2022 at 1:57pm   2 Most recent comment from Stanislav Snagovskiy:Hello Lavinia,Thank you for reaching out to us.The plugin can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it ha ... Fore How to set up a subscriptionClosed   Amelia   Updated February 2, 2022 at 1:54pm   4 Most recent comment from Stanislav Snagovskiy:You're welcome Fore, When you configure recurring appointments (https://wpamelia.com/recurring-appointments/) you can choose whether they will all be paid online, or if the customer will only pay ... damien Will BIG PROBLEMClosed   Amelia   Updated February 2, 2022 at 1:16pm   3 Most recent comment from Marko Davidović:Hello Damien, Thank you for purchasing our product, and for reaching out to us.We are glad that everything has been sorted out. If you have any more questions please feel free to open another ticket. Jarno Kylander CouponClosed   Amelia   Updated February 2, 2022 at 12:52pm   4 Most recent comment from Marko Davidović:Hello Jarno,Unfortunately currently, there is no such feature built-in. I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list when t ...