We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jenny Improvement: Added option to disable Polyfill.js scriptClosed   Amelia   Updated February 4, 2022 at 2:45pm   2 Most recent comment from [deleted]:Hi JennyThank you for reaching out to us.Polyfill.js is included because there's a small percentage of customers that still use old Internet Explorer browsers, but you can disable Polyfill.js by ... Jimbo Clark Remove locations from Services sign upClosed   Amelia   Updated February 4, 2022 at 2:24pm   3 Most recent comment from Marko Davidović:Hello Jimbo, We are everything has been sorted out. If you have any more questions please feel to open another ticket. Jacques Keep time slot available for remaining capacityClosed   Amelia   Updated February 4, 2022 at 2:23pm   4 Most recent comment from [deleted]:Hi Jacques You can add customer information that will show in the Google Calendar, by going to Amelia > Settings > Integrations > Google Calendar, and filling out the section Event Description by cli ... Heiner regulate number of bookingsClosed   Amelia   Updated February 4, 2022 at 1:15pm   4 Most recent comment from [deleted]:Hello HeinerWe're sorry that Amelia doesn't fit your needs currently. Maybe in the future you'll find it more suitable, as we keep develop it and implement new features all the time.Bes ... SMA Pilates PackagesClosed   Amelia   Updated February 4, 2022 at 12:19pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us.Unfortunately currently, there is no such feature built-in. I'll kindly ask you to add it as a feature suggestion on thi ... Philippe Alain Denis Blanc Clearing Data for fresh production startClosed   Amelia   Updated February 4, 2022 at 11:35am   14 Most recent comment from Stanislav Snagovskiy:Dear Philippe,I hope you're doing well.This are pulled from these tables: wp_amelia_locations_views, wp_amelia_providers_views, wp_amelia_services_views.This table's content can only b ... Rosetta Facciolini highlight the names in the admin panel with CSSClosed   Amelia   Updated February 4, 2022 at 11:11am   12 Most recent comment from Marko Davidović:Hello Rosetta, Of course, we understand you and we hope that it will be optimized in the future for people with disabilities. We wish you all the best. Uros Test ticketClosed   Amelia   Updated February 3, 2022 at 5:15pm   1 Most recent comment from Uros:Test  Robin Tindall Google meet linkClosed   Amelia   Updated February 3, 2022 at 3:44pm   2 Most recent comment from Stanislav Snagovskiy:Hello Robin, Thank you for reaching out to us. Did you add the %google_meet_url% in the email notifications, or in the description of the Google Calendar event?To have the links generated for all empl ... Marios Anthis sms notification malfunctionsClosed   Amelia   Updated February 3, 2022 at 2:09pm   13 Most recent comment from Uroš Jovanović:Hello Marios,I finally managed to log into the back-end of your website, I can see a couple of SMS notifications being sent properly.Is the issue still happening and if it is, can you please provide m ... MariusDesign time zone selection in front end customer page (too big and useless)Closed   Amelia   Updated February 3, 2022 at 1:50pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us. If you want to take off the time zone selection on the front-end customer page you can do that with custom CSS. We are sending ... Eric Brulmans Multiple AgendaClosed   Amelia   Updated February 3, 2022 at 1:24pm   2 Most recent comment from Uroš Jovanović:Hello Eric,Thank you for reaching out to us.Amelia has interactions with both Google and Outlook calendars.With Google Synchronization, all employees in Amelia can sync their working schedule with t ... David Sánchez Upgrade from Basic Lifetime to Pro LifetimeClosed   Amelia   Updated February 3, 2022 at 1:12pm   4 Most recent comment from [deleted]:Hi DavidThank you for upgrading Amelia. The refund request for your Basic Lifetime license was successfully submitted.You'll receive money within 7 business days.Have a nice day! Lenny Buy multiple appointments with woocommerceClosed   Amelia   Updated February 3, 2022 at 1:00pm   14 Most recent comment from Uroš Jovanović:Hello Lenny,It should be in the next update, but there is no date yet for the next update so I hope it keeps on working properly from your end until then.Feel free to contact us if you have any other ... Eric Brulmans Set specific hours per serviceClosed   Amelia   Updated February 3, 2022 at 12:47pm   4 Most recent comment from Uroš Jovanović:Hello Eric,You are welcome.We are here to help.Feel free to contact us if you have any other questions.