We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lavinia Cometti cancelled eventsClosed   Amelia   Updated February 2, 2022 at 11:40am   4 Most recent comment from Marko Davidović:Hello Lavinia, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. MELISSA Woocommerce Amelia - Pending PaymentClosed   Amelia   Updated February 2, 2022 at 11:30am   2 Most recent comment from Uroš Jovanović:Hello Melissa,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Karl Blaza Export AppointmentsClosed   Amelia   Updated February 2, 2022 at 10:45am   2 Most recent comment from Uroš Jovanović:Hello Karl,Thank you for reaching out to us,Unfortunately, there is currently no option to export appointments from the employe panel, as that can only be done from the back-end. Please feel free to ... sylvain Customer phone number not savedClosed   Amelia   Updated February 2, 2022 at 9:53am   2 Most recent comment from Uroš Jovanović:Hello Sylvain,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Rosetta Facciolini Manager Amelia cannot see all clients, and she cannot enter new clients in employee shortcodeClosed   Amelia   Updated February 2, 2022 at 9:46am   11 Most recent comment from Uroš Jovanović:Hello Rosetta,That is unfortunate.Please reach out to us if you have any other questions. Kai Kyas Benachrichtigungen / NotificationsClosed   Amelia   Updated February 1, 2022 at 5:20pm   10 Most recent comment from Uroš Jovanović:Hello Kai,Thank you for that. We are here to help Promsy Célia set the service on fixed schedulesClosed   Amelia   Updated February 1, 2022 at 3:25pm   4 Most recent comment from Marko Davidović:Hello Célia, We are glad that we're able to help you. You can hide employee field in Amelia/customize like thisAs gift cards you can create coupon with Amelia and send them to your customers. Y ... Akinori settingsClosed   Amelia   Updated February 1, 2022 at 3:25pm   2 Most recent comment from Uroš Jovanović:Hello Akinori,Thank you for reaching out to us.Unfortunately, there is no such option in Amelia's built-in features.Please feel free to search through our feature suggestion page, and see if som ... Christian NotificationsClosed   Amelia   Updated February 1, 2022 at 3:18pm   4 Most recent comment from Stanislav Snagovskiy:Dear Christian,I hope you're doing well.This could be the reason for 1 extra email:That's in Integrations/Outlook integration.Could you update please to the latest version of Amelia 4.4.1 f ... 田代　瑛 cancelClosed   Amelia   Updated February 1, 2022 at 3:10pm   2 Most recent comment from Uroš Jovanović:Hello,Really sorry to hear that you are moving away from Amelia.Unfortunately, since almost 6 months have passed since you purchased the Amelia license, we cannot accept your refund request, you could ... GAreth Can I upgrade from my current 1 site license to a 3 site licenseClosed   Amelia   Updated February 1, 2022 at 3:06pm   6 Most recent comment from Aleksandar Vuković:My pleasure, GAreth.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Benjamin Hide employee in frontend but not in backendClosed   Amelia   Updated February 1, 2022 at 2:40pm   4 Most recent comment from Marko Davidović:Hello Benjamin,Thank you for clarifying it to us. Unfortunately currently, there is no such feature built-in. You can only hide the field completely you can not just hide one employee I'm afrai ... dimitrios free slotsClosed   Amelia   Updated February 1, 2022 at 11:53am   2 Most recent comment from Uroš Jovanović:Hello Dimitrios,Thank you for reaching out to us.Unfortunately, this is currently not possible with Amelia's built-in functions.Please feel free to search through our feature suggestion page, an ... Jaffer Amelia General SettingClosed   Amelia   Updated February 1, 2022 at 11:37am   2 Most recent comment from [deleted]:Hi Jaffer Thank you for reaching out to us. When you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way ... Benjamin Custom CSSClosed   Amelia   Updated February 1, 2022 at 11:36am   2 Most recent comment from Marko Davidović:Hello Benjamin, Thank you for purchasing our product, and for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than ...