As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Chris Adding ServicesClosed   Amelia   Updated February 21, 2022 at 9:45am   2 Most recent comment from Marko Davidović:Hello Chris, Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!We are glad that the issue has be ... Wilhelm Alm Export event participants in a csv listClosed   Amelia   Updated February 21, 2022 at 9:23am   2 Most recent comment from [deleted]:Hello WilhelmThank you for reaching out to us.Please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel ... Henriette Resetting password IN AMELIAClosed   Amelia   Updated February 21, 2022 at 9:19am   2 Most recent comment from Uroš Jovanović:Hello Henriette,Thank you for reaching out to us.Glad to hear that the issue has been resolved. Felicia Dhanani Set Availability limited on SERVICESClosed   Amelia   Updated February 21, 2022 at 9:00am   4 Most recent comment from Uroš Jovanović:Hello Felicia,Glad to hear that we could help you.Feel free to contact us if you have any other questions. Anja German Tax Info as early as possibleClosed   Amelia   Updated February 21, 2022 at 8:44am   3 Most recent comment from Marko Davidović:Hello Anja, Thank you for purchasing our product, and for reaching out to us. In general, it is, you can add a consent checkbox to the booking forms and all the data is stored at your server, nothing ... Antonio Ropero Limit companions on a bookingClosed   Amelia   Updated February 21, 2022 at 8:03am   2 Most recent comment from Marko Davidović:Hello Antonio,Thank you for purchasing our product, and for reaching out to us.The only way you can achieve this is to create a separate service for each table and to make it a group appointment that ... Tim SMS notification saldoClosed   Amelia   Updated February 21, 2022 at 7:55am   4 Most recent comment from Marko Davidović:Hello Tim, When we went to your site we couldn't replicate the issue. We tried several times with every method and it allows us on the first go to purchase the SMS credit with every method as yo ... Daniel Cragin Private EventsClosed   Amelia   Updated February 21, 2022 at 7:42am   3 Most recent comment from [deleted]:Hello DanielThank you for reaching out to us.Unfortunately, something like this is not possible with the plugin's built-in features, but you can try to achieve this using a membership plugin (lik ... john Multiple reservationsClosed   Amelia   Updated February 21, 2022 at 6:54am   2 Most recent comment from [deleted]:Hello John.Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Currently, you can select add ... DesignBurst Limited How to disable ICS for one type of event notification?Closed   Amelia   Updated February 19, 2022 at 8:36am   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. T ... Mandeep Bhasin Glitch when employee creates an appointmentClosed   Amelia   Updated February 18, 2022 at 5:45pm   13 Most recent comment from Uroš Jovanović:Hello Mandeep,Thank you for reaching back to us.Yes, that is a good approach for this issue.Please reach out to us if you have any other questions. Kat Recurring Appointments and Zoom linksClosed   Amelia   Updated February 18, 2022 at 5:45pm   6 Most recent comment from Stanislav Snagovskiy:Dear Kat, You are welcome. I am glad that now everything is working fine.  If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Have a great ... Chris Payment Not WorkingClosed   Amelia   Updated February 18, 2022 at 5:44pm   4 Most recent comment from Stanislav Snagovskiy:Dear Chris,You are welcome. I am glad that now everything is working fine.  If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Have a grea ... Mahmoud Diop Font customizationClosed   Amelia   Updated February 18, 2022 at 3:20pm   4 Most recent comment from Stanislav Snagovskiy:Dear Mahmoud,No problem, If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Erik Allen CustomizationClosed   Amelia   Updated February 18, 2022 at 3:01pm   2 Most recent comment from Marko Davidović:Hello Erik, Thank you for purchasing our product, and for reaching out to us.Unfortunately currently, there is no such feature built-in at the moment. But it is a good suggestion  I'll kindly ...