We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Carl Hewlett Late night eventsClosed   Amelia   Updated March 11, 2022 at 1:09pm   2 Most recent comment from Marko Davidović:Hello Carl, Thank you for purchasing our product, and for reaching out to us.Unfortunately, this is not possible at the moment. Appointments and the event can have working hours until 23.30 or 24.00, ... Dimitri Van Looy Layout catalogueClosed   Amelia   Updated March 11, 2022 at 11:43am   2 Most recent comment from Marko Davidović:Hello Dimitri, Thank you for purchasing our product, and for reaching out to us.Unfortunately, this is not possible at the moment, our shortcodes cannot be changed at the moment but we understand your ... Alex Change Color for EmployeesClosed   Amelia   Updated March 11, 2022 at 10:33am   2 Most recent comment from Miloš Jovanović:Hi, Alex Thanks for reaching out, and I apologise for the late response time. - I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amel ... Alex Change Color for rest timesClosed   Amelia   Updated March 11, 2022 at 10:32am   2 Most recent comment from Miloš Jovanović:Hi, AlexThanks for reaching out, and I apologise for the late response time.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia ... Caston Jackson Service Booking FormClosed   Amelia   Updated March 11, 2022 at 10:25am   2 Most recent comment from Uroš Jovanović:Hello Caston,Thank you for reaching out to us.Unfortunately, I do not understand your query. Can you please elaborate on what you refer to in this case?Looking forward to your reply. Isaac Asher Google App VerificationClosed   Amelia   Updated March 11, 2022 at 10:20am   12 Most recent comment from Aleksandar Vuković:Oh, one more thing.I apologize for writing in a private response, but we don't want to post the following question in public responses. It's between you and me, so to speak.May I ask you for ... Ben Ormstad Hide events from public list once they're closedClosed   Amelia   Updated March 11, 2022 at 10:03am   2 Most recent comment from Uroš Jovanović:Hello Ben,Thank you for reaching out to us.Unfortunately, that is currently not possible with Amelia's built-in features.Please feel free to search through our feature suggestion page, and see i ... Cesar Vazquez SupportClosed   Amelia   Updated March 11, 2022 at 9:29am   8 Most recent comment from Aleksandar Vuković:Hey Cesar, I'm glad to hear that.I don't know how you see "044", this is what I see:Have you purged all cache from your server? If you have, can you reach out to your hosting provider and ... Elisabeth adjust preselected date in calender search booking viewClosed   Amelia   Updated March 10, 2022 at 5:22pm   2 Most recent comment from Uroš Jovanović:Hello Elisabeth,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.Please feel free to search through our feature suggestion page, ... Matt Sheeks No longer able to download pluginClosed   Amelia   Updated March 10, 2022 at 4:22pm   4 Most recent comment from Uroš Jovanović:Hello Matt,Thank you for providing us with the video of the issue that you are dealing with.We will perform checks regarding this issue. Were you able to install the plugin with the zipped folder tha ... stef van der velden bring someone with you option including bookerClosed   Amelia   Updated March 10, 2022 at 3:26pm   6 Most recent comment from Stanislav Snagovskiy:Dear Stef,Hope everything is well with you.Thanks for your suggestion!I'll forward this to my management and development team and if they find it needs to be prioritized, it will be.If you have a ... Dennis Greeven Events list not filtered on mobileClosed   Amelia   Updated March 10, 2022 at 3:26pm   2 Most recent comment from Miloš Jovanović:Hi, DennisThanks for reaching out to us- I am not able to replicate the issue on my end. At least if I understood you correctly.Basically, on desktop screen, and laptop, I can see five events showing ... charles so Cannot display zh-TWClosed   Amelia   Updated March 10, 2022 at 2:42pm   12 Most recent comment from Uroš Jovanović:Hello Charles,Glad to hear that the issue has been resolved.Feel free to contact us if you have any other questions. Marco HelpClosed   Amelia   Updated March 10, 2022 at 2:23pm   8 Most recent comment from Marko Davidović:Hello Marco,If you change your mind and if you have some additional questions, we are here for you.We wish you all the best. Julia Amelia users and employeesClosed   Amelia   Updated March 10, 2022 at 2:04pm   2 Most recent comment from Miloš Jovanović:Hi, Julia- Thanks for reaching out to usPlease provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ...