We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ankit Let user decide the time the time slotsClosed   Amelia   Updated March 10, 2022 at 1:19pm   2 Most recent comment from Miloš Jovanović:Hi, AnkitThanks for reaching out to us- At this time, this is not achievable with any of our built-in functionalities in Amelia.The developers have this feature in their scope for the future, but I ca ... takuro Mail after bookingClosed   Amelia   Updated March 10, 2022 at 1:17pm   6 Most recent comment from Uroš Jovanović:Hello Takuro,Unfortunately, this is currently not possible with Amelia's built-in features.Please feel free to search through our feature suggestion page, and see if someone may be already sugge ... Carole I don't know if this is the right pluginClosed   Amelia   Updated March 10, 2022 at 12:33pm   4 Most recent comment from Marko Davidović:Hello Carole,Yes of course it can and you see classes per time periods.This employee is assigned to Yoga and Salsa from 9 am to 12 pm and from 11 am to 12 pm on for different services or in your case ... Stephane LHUILE customizing Google Calendar fieldsClosed   Amelia   Updated March 10, 2022 at 12:31pm   2 Most recent comment from Miloš Jovanović:Hi, Stephane Thanks for reaching out to us. If I understand correctly, by the content of the message in the Google calendar, I suppose you're referring to - Event Title and Description, as shown ... Damir Serbanovic How to find and see reccuring customers in Amelia dashboardClosed   Amelia   Updated March 10, 2022 at 12:15pm   2 Most recent comment from Marko Davidović:Hello Damir, Thank you for purchasing our product, and for reaching out to us.Unfortunately, you can't find customers in Amelia's dashboard because the dashboard is used to review your busin ... lewis multi stepClosed   Amelia   Updated March 10, 2022 at 12:03pm   2 Most recent comment from Miloš Jovanović:Hi, lewisThanks for reaching out to us- I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. Please feel free to search throug ... Damir Serbanovic Can we import appointments into Amelia ?Closed   Amelia   Updated March 10, 2022 at 11:55am   2 Most recent comment from Uroš Jovanović:Hello Damir,Thank you for reaching out to us.Unfortunately, this is currently not possible with Amelia's built-in features. We have a plan to add this feature in one of the future updates but the ... Yuki Events customer info export all at onceClosed   Amelia   Updated March 10, 2022 at 11:17am   6 Most recent comment from Marko Davidović:Hello Yuki,We try to help as best as we can but some features are not built-in and we cant do anything about that we are sorry.If you have any more questions please feel free to open another ticket an ... Gogo Næsted Free spotsClosed   Amelia   Updated March 10, 2022 at 11:02am   2 Most recent comment from Uroš Jovanović:Hello Gogo,Thank you for reaching out to us.Unfortunately, that is currently not possible with Amelia's built-in features.Please feel free to search through our feature suggestion page, and see ... Michail Karachountris NotificationsClosed   Amelia   Updated March 10, 2022 at 10:44am   2 Most recent comment from Marko Davidović:Hello Michail, Thank you for purchasing our product, and for reaching out to us.Yes of course it is possible you can receive email notifications and phone notifications.If you are not an employee and ... Nourish Coaches Google CalendarsClosed   Amelia   Updated March 10, 2022 at 9:59am   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us. 1. Customer and employee panel access is not sent to Google Calendar it is sent on mail. To receive a link to the employee pan ... Bérangère Backend languageClosed   Amelia   Updated March 10, 2022 at 9:35am   3 Most recent comment from Uroš Jovanović:Hello Bérangère,Thank you for reaching out to us.Unfortunately, at this point, I  am unable to diagnose what happened to the french translation files. The only option to add files is via FTP, or m ... César Yucra Remove "last name"Closed   Amelia   Updated March 10, 2022 at 8:29am   2 Most recent comment from Marko Davidović:Hello César, Thank you for purchasing our product, and for reaching out to us.You can do that fairly easily. You just need to go to Amelia/customize section and there you can just turn off that field ... Michelle Issue with free appointmentsClosed   Amelia   Updated March 10, 2022 at 8:20am   3 Most recent comment from Marko Davidović:Hello Michelle, We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket.We wish you all the best. César Yucra Show service informationClosed   Amelia   Updated March 10, 2022 at 8:17am   2 Most recent comment from Marko Davidović:Hello César, Thank you for purchasing our product, and for reaching out to us.Unfortunately currently, there is no such feature built-in. I'll kindly ask you to add it as a feature suggestion ...