We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

charles so 500 Internal Server Error when using employee panelClosed   Amelia   Updated March 10, 2022 at 7:55am   2 Most recent comment from Marko Davidović:Hello Charles, Thank you for purchasing our product, and for reaching out to us.The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, Intern ... Manuela Amelia Events without booking optionClosed   Amelia   Updated March 9, 2022 at 3:14pm   2 Most recent comment from Miloš Jovanović:Hi, ManuelaThanks for reaching out to usSorry but I don't understand what you mean. You can't create events that are not bookable - the plugin is designed to serve as Appointment and Event b ... Maximiliano Gallegos BookingClosed   Amelia   Updated March 9, 2022 at 3:10pm   2 Most recent comment from Uroš Jovanović:Hello Maximiliano,Thank you for reaching out to us.Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translati ... Patrick Waiting-listClosed   Amelia   Updated March 9, 2022 at 3:00pm   4 Most recent comment from Marko Davidović:Hello Patrick,We are glad to hear that every votes count, thank you for that.If you have any more questions please feel free to open another ticket. We wish you all the best. ts Events without bookingClosed   Amelia   Updated March 9, 2022 at 2:40pm   3 Most recent comment from Miloš Jovanović:Hi, tsThanks for reaching out to us- I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. Please feel free to search through ... claudia NOT WORKING Send all notifications to additional addresses:Closed   Amelia   Updated March 9, 2022 at 2:17pm   12 Most recent comment from Marko Davidović:Hello Claudia, Yes, we noticed, but we couldn't find the page where Amelia was, thank you for that. We are testing and trying to see exactly what is happening. But as mentioned, everything works ... Denis set overall limit for Event with cutom pricingClosed   Amelia   Updated March 9, 2022 at 2:17pm   2 Most recent comment from Miloš Jovanović:Hi, DenisThanks for reaching out to us.At the moment, once you enable Custom Pricing, you can only define the number of spots per Name. Our developers are currently working on a solution so that "Maxi ... Liz User amelia the plugin does not work correctlyClosed   Amelia   Updated March 9, 2022 at 2:13pm   2 Most recent comment from Miloš Jovanović:Hi, LizThanks for reaching out to usWe currently can't replicate the issue on your site (https://ljaccountinginc.com/appointment/):Is there another page where this is happening, or were you able ... Ken Marshall Amelia Notification IssueClosed   Amelia   Updated March 9, 2022 at 1:42pm   2 Most recent comment from Miloš Jovanović:Hi, KenThanks for reaching out to us.This is not a known issue, and notifications have been working fine.Please provide me a temporary WP-admin (administrator) user for your site where this happens, s ... Matt Sheeks Timezone inaccuraciesClosed   Amelia   Updated March 9, 2022 at 1:14pm   7 Most recent comment from Marko Davidović:Hello Matt, We couldn't log in to your site But we are in a different time zone and as far as we can everything is fine it shows me the appointments in different time zone than yours What is impo ... Thuy Coupon codesClosed   Amelia   Updated March 9, 2022 at 11:52am   4 Most recent comment from Uroš Jovanović:Hello Thuy,Thank you for reaching back to us.This feature has been added to the feature development list and this will be worked on and hopefully implemented in one of the future updates, but I cannot ... Francesco Pizzolante Calendar colors and fontClosed   Amelia   Updated March 9, 2022 at 11:03am   2 Most recent comment from Miloš Jovanović:Hi, FrancescoThank you for reaching out to us.I'm sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. You can find more infor ... Sean Powell Booking Validation False PositivesClosed   Amelia   Updated March 9, 2022 at 10:58am   2 Most recent comment from Uroš Jovanović:Hello Sean,Thank you for reaching out to us.Does this issue occur when you are logged into the back-end of WordPress as an admin user?Looking forward to your reply.  Christian PackageClosed   Amelia   Updated March 9, 2022 at 10:52am   6 Most recent comment from Uroš Jovanović:Hello Christian,Glad to hear that.Feel free to contact us if you have any other questions. Stephane LHUILE Personnalisation email rendez-vous accepté pour les employésClosed   Amelia   Updated March 9, 2022 at 9:22am   2 Most recent comment from Marko Davidović:Hello Stephane, Thank you for purchasing our product, and for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand ...