As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Daniel Auto apply voucher through URLClosed   Amelia   Updated January 29, 2025 at 10:52am   2 Most recent comment from Stefan Petrov:Hi Daniel, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. Coupons codes can be only added manually, on the booking form.  Please ... Stephanie Gibbs Booking Input FormClosed   Amelia   Updated January 29, 2025 at 8:47am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In customize section we must show every option that Amelia form can contain but this does not mean that it will on the front end. You just need to set ph ... Jason Huckabay Pop-Up not workingClosed   Amelia   Updated January 29, 2025 at 8:28am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are glad to hear that and we will close this ticket but should you have any further inquiries, we kindly request that you open separate tickets for ea ... Ryuta Pending status notificationClosed   Amelia   Updated January 29, 2025 at 7:12am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, this is not possible at the moment. In Square as well in Mollie, an appointment is created as "pending," and if the payment fails, you wou ... Anjaneyulu Jadda Feature Request: Service-Specific Day Off in Ameliaoff feature is not thereClosed   Amelia   Updated January 29, 2025 at 7:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Service work hours depend on employee work hours so you need to set days off for employees not for services. If this employee is working on several servi ... Victória Group BookingClosed   Amelia   Updated January 29, 2025 at 6:54am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. The only option that exist is what you are already using and that is custom field but a ... Lloyd Briggs Plugin wont load on page.Closed   Amelia   Updated January 28, 2025 at 7:07pm   4 Most recent comment from Uroš Jovanović:Lloyd, Thank you for the update on this. Please check if you can see the booking form on page when you are not logged in WordPress or when you are looking form the incognito mode? If this is the case ... Falko Alexander export data for new websiteClosed   Amelia   Updated January 28, 2025 at 6:07pm   2 Most recent comment from Uroš Jovanović:Hello Falko, You can clone your site with some duplicator or cloning plugin, also there's a way to migrate only Amelia's database tables. There are around 47 tables with wp_amelia_ prefix th ... krisna purbaya Appointment Booking FlowClosed   Amelia   Updated January 28, 2025 at 5:52pm   12 Most recent comment from Uroš Jovanović:Hello Krisna, Glad to be able to assist you. I will have this ticket closed now. Josh Kroman InstallationClosed   Amelia   Updated January 28, 2025 at 5:39pm   2 Most recent comment from Uroš Jovanović:Hello Josh, Thank you for reaching out to us. Please check the following article for this purpose: Are You Getting “The link you followed has expired” Error in WordPress? Let me know if that works ... Kingsley Chimezie MFA for store.tms-plugins.comClosed   Amelia   Updated January 28, 2025 at 5:29pm   2 Most recent comment from Uroš Jovanović:  Hello Kingsley, Thank you for your suggestion! I completely understand the importance of multi-factor authentication (MFA) for enhancing security, especially for accounts that manage licen ... Cowork Administration of the appointmentsClosed   Amelia   Updated January 28, 2025 at 5:21pm   6 Most recent comment from Uroš Jovanović:Hello, It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't hav ... James Gasson Limit time availability of servicesClosed   Amelia   Updated January 28, 2025 at 4:54pm   6 Most recent comment from Uroš Jovanović:  Hello James, Thank you for your feedback. I understand how setting up multiple employees can feel cumbersome when you're managing availability for a single room rather than actu ... Jan Klaas Existing users that are already customers cannot be selected as new emplyeesClosed   Amelia   Updated January 28, 2025 at 1:05pm   4 Most recent comment from Uroš Jovanović:Hello Jan Klaas, Thank you for your input! Currently, Amelia does not offer the option to select an existing WordPress user to assign them as an employee, as this could create conflicts between user r ... AMINE Bookings are not DONEClosed   Amelia   Updated January 28, 2025 at 11:52am   7 Most recent comment from Uroš Jovanović:Hello Amine, I could not replicate the issue that you mentioned. Can you please let me know if this works from your end as well? Looking forward to your reply.