Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay

Public Tickets

Shea Broken PluginClosed   Amelia   Updated February 6, 2024 at 11:59am   8 Most recent comment from Marko Davidović:Hello again Shea,We have tested this just in case and we can not replicate this on any device can you please try and access from some another device or from an incognito mode? This could be just a cac ... Raymond Padya Email settingsClosed   Amelia   Updated February 5, 2024 at 9:36pm   4 Most recent comment from Uroš Jovanović:Hello Raymond,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Cindy Koegel Disable Google FontsClosed   Amelia   Updated February 5, 2024 at 9:33pm   4 Most recent comment from Uroš Jovanović:Hello Cindy,Thank you for the update on this.Can you please let me know which version of the Amelia plugin you have installed on your website? If you are not on the latest version (7.4), please inst ... Joe Sammarco Can't Login or Signup for SMSClosed   Amelia   Updated February 5, 2024 at 9:28pm   11 Most recent comment from Uroš Jovanović:Hello Emanuel,Thank you for the update on this.Please create a separate ticket for this purpose and we will assist you with this.Looking forward to hearing from you. Simon Gevcen Update Amelia booking when updating Google Calendar eventClosed   Amelia   Updated February 5, 2024 at 9:12pm   2 Most recent comment from Uroš Jovanović:Hello Simon,Thank you for reaching out to us.I completely understand your frustration and your need for seamless integration between Google Calendar and Amelia bookings. You're right, for many b ... George Export Appointments or PaymentsClosed   Amelia   Updated February 5, 2024 at 4:36pm   4 Most recent comment from Stefan Petrov:Hello George,You need to go to the appointments section, in the upper right corner, you find the option to export them to the . CSVAfter selecting the option, you can check what information is going t ... Maria Recovery email option not workingClosed   Amelia   Updated February 5, 2024 at 3:51pm   2 Most recent comment from Stefan Petrov:Hello Maria,Here is the URL to the password reset page - https://store.tms-plugins.com/forgot-passwordAs far as i can see, you have used this email - [email protected] for purchasing. You can ente ... Pablo Lopez Leon Show availability but not allowing bookingClosed   Amelia   Updated February 5, 2024 at 3:48pm   2 Most recent comment from Stefan Petrov:Hello Pablo,That's a great idea, but unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Carrie Bruno Amelia Notification Emails Not Sent And Booking Not CompletedClosed   Amelia   Updated February 5, 2024 at 3:46pm   2 Most recent comment from Uroš Jovanović:Hello Carrie,Thank you for the update on this and for your patience.I have since responded to the other ticket that you created before.Please let me know if you have any other questions. Acceleralia Email notifications do not workClosed   Amelia   Updated February 5, 2024 at 3:43pm   6 Most recent comment from Uroš Jovanović:Hello,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s ... Natascha Vantuykom preload animationClosed   Amelia   Updated February 5, 2024 at 3:41pm   2 Most recent comment from Stefan Petrov:Hello Natascha,Thanks for reaching out to us.Unfortunatelly, currently, there is no option to change the preload animation. Feel free to suggest it on our feature suggestion page.The slow load can b ... Carlos Rafael Cano Lara This event isn't in your calendar yetClosed   Amelia   Updated February 5, 2024 at 3:40pm   2 Most recent comment from Stefan Petrov:Hello Carlos,Thanks for reaching out to us.I think this is more related to the Gmal security settings, rather than the Amelia settings. Here is what i was able to find regarding this topic. I hope you ... Luca Iaconelli Customize AppointmentsClosed   Amelia   Updated February 5, 2024 at 3:21pm   2 Most recent comment from Stefan Petrov:Hello Luca,Thanks for reaching out to usSorry to disappoint you, but, currently, this option is not available within the current Amelia settings. This has been requested before by many users, please f ... Tom SMS ballanceClosed   Amelia   Updated February 5, 2024 at 3:02pm   2 Most recent comment from Uroš Jovanović:Hello Tom, Thank you for reaching out to us.Regarding the Queued status: The SMS often has a status queued but is actually sent.  The status of the SMS is not refreshed automatically.  We can log i ... Zengfu Xu Allow multiple bookings within the service durationClosed   Amelia   Updated February 5, 2024 at 2:23pm   15 Most recent comment from Stefan Petrov:Hello Zengfu Xu,Awesome! I'm glad it's working properly now!Please, let us know if you have any other questions or issues.Have a nice day!