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Public Tickets

Kateryna Tsykalchuk Appointment can not be canceled, booked even with settings allowing them.Closed   Amelia   Updated October 7, 2024 at 5:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please send us a couple of screenshots of your service settings and a short one minute video of the issue so that we can see the issue and your settings. ... Chad Hardy Multiple Appointments at the same timeClosed   Amelia   Updated October 7, 2024 at 5:29am   8 Most recent comment from Marko Davidović:Hello again, Not sure if you can achieve this since you need to create 3 employees that can work that 1 or on 3 services and in that way you can accept 3 bookings at the same time. However, each emplo ... ronnie adams Front End Panel DesignClosed   Amelia   Updated October 7, 2024 at 5:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. No, this is a completely new design and it is possible that it will not be changed for a few years but we can not confirm or deny that. The only thing th ... Karen Wrong time on customer event emailClosed   Amelia   Updated October 7, 2024 at 5:25am   15 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, the customer received the time of the appointment that is set on their device. You can turn off option called Show booking slots in client time zone ... Cantaut no access to appointment booking smartphoneClosed   Amelia   Updated October 7, 2024 at 5:23am   7 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We or other users do not have such issue so there is nothing to fix in general. So if this happens again on your site we would need to investigate it liv ... Marek Vesely Version 7.8.1 broke reservation form text formattingClosed   Amelia   Updated October 6, 2024 at 10:24am   9 Most recent comment from Marek Vesely:I really appreciate it! Looking forward to the updates. Thank you again for the help. Have a great weekend.  samantha wakefield hide employee selectionClosed   Amelia   Updated October 4, 2024 at 1:19pm   12 Most recent comment from Uroš Jovanović:Hello Samantha, Glad to hear that the issue has been resolved. I will have this ticket closed now. Donat Waber Migration to a new websiteClosed   Amelia   Updated October 4, 2024 at 12:20pm   2 Most recent comment from Uroš Jovanović:Hello Donat, Thank you for reaching out to us. You can clone your site with some duplicator or cloning plugin, also there's a way to migrate only Amelia's database tables. There are around 4 ... Marco van Wynbergen Payment when coming of the waiting listClosed   Amelia   Updated October 4, 2024 at 12:18pm   8 Most recent comment from Stefan Petrov:No problem, Marco. Have a nice weekend, as well, and as always looking forward to hearing from you regarding other questions or issues.  Björn Wiebe Implementation of bookings not possibleClosed   Amelia   Updated October 4, 2024 at 8:48am   5 Most recent comment from Stefan Petrov:Hi Bjorn, I understand, but i have to disappoint you on this one. Currently, there is no workaround to assign the location to a service, it can be only assigned to an employee. As mentioned, everythin ... Stefano Amelia Events OverlappingClosed   Amelia   Updated October 4, 2024 at 8:43am   13 Most recent comment from Stefan Petrov:Hi Stefano, You also need to make sure that this option is enabled - Since you have buffer time before and after configured to 30 minutes, that would be 1 hour in total. So, now the timeslot looks li ... Charline Perrier Espace stockage / BoxClosed   Amelia   Updated October 4, 2024 at 8:36am   2 Most recent comment from Stefan Petrov:Hello Charline, Thanks for reaching out to us. You should be able to request a refund through your TMS store account.  Please log in to http://store.tms-plugins.com/ and under "My Licenses" click o ... Daan Google calender to AmeliaClosed   Amelia   Updated October 4, 2024 at 8:35am   6 Most recent comment from Stefan Petrov:You are welcome, Daan. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day!   Vrushabh Infozzle Blocking days in google calneder but not reflecting in booking panelClosed   Amelia   Updated October 4, 2024 at 7:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please check if the events in your calendar are set to busy and if the employee is connected to a correct calendar.  Looking forward to your reply.  Monika Mosch Error Code 403Closed   Amelia   Updated October 4, 2024 at 7:38am   8 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ...