As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Konstantinos Stamatopoulos notificationsClosed   Amelia   Updated January 28, 2025 at 11:45am   4 Most recent comment from Stefan Petrov:Hi Konstantinos, As explained, they are already sent to all new customers. Depending on the appointment status, the email notification template is sent, either "approved" or "pending". With the custom ... Sebastian Wilck Backend BookingClosed   Amelia   Updated January 28, 2025 at 10:59am   6 Most recent comment from Uroš Jovanović:Hello Sebastian, I reconfigured the WooCommerce rules on the Amelia > Settings > Payments page. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  ... Patrick Barbé Problem with notification mails via smtp to end-userClosed   Amelia   Updated January 28, 2025 at 10:57am   8 Most recent comment from Marko Davidović:Hello again, We can not log in with these credentials perhaps the user name is not correct or perhaps you did not sent it to us Can you please check this and send us new ones? Looking forward to your ... Alex Breuer Error 403Closed   Amelia   Updated January 28, 2025 at 10:41am   10 Most recent comment from Aleksandar Vuković:Hello Timothy. Could you please contact your hosting provider and ask them to check the server configuration, particularly the client_max_body_size (for Nginx) or LimitRequestBody (for Apache) setting ... Daman How to Allow Multiple Customers to book the same time slot but also have a minimum requirement of 2 people per bookingClosed   Amelia   Updated January 28, 2025 at 10:02am   9 Most recent comment from Stefan Petrov:You are welcome, Daman. Looking forward to hearing from you regarding other questions or issues.   Francesca Kendall categories cutting off imageClosed   Amelia   Updated January 28, 2025 at 9:02am   2 Most recent comment from Stefan Petrov:Hi Francesca, Thanks for reaching out to us and apologies for the delayed answer. I see that the media settings are configured to 180 x 180, but you are referring to the catalog booking form picture?� ... Entreredes Funcionalidad AmeliaClosed   Amelia   Updated January 28, 2025 at 8:36am   2 Most recent comment from Stefan Petrov:Hola Isra, Gracias por contactarnos. Desafortunadamente, esto no es posible configurarlo en Amelia. Permíteme explicarte por qué. La capacidad mínima y máxima está vinculada al servicio en sí, n ... Dor ban a customerClosed   Amelia   Updated January 28, 2025 at 7:39am   6 Most recent comment from Marko Davidović:      Hello again, You are using old version of Amelia and this was added later and you should know that we do not provide support for outdated versions of Amelia.  You can download Amelia from th ... Francisco Nicolas Customer filterClosed   Amelia   Updated January 28, 2025 at 7:16am   5 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Krystian Redirect after logout from Customer PanelClosed   Amelia   Updated January 27, 2025 at 2:30pm   2 Most recent comment from Stefan Petrov:Hi Krystian, Unfortunately, there is no such option in Amelia currently. It might be possible with a third-party plugin, but since we do not have integration with any of them (even Ultimate Member), w ... Jack Emails not workingClosed   Amelia   Updated January 27, 2025 at 1:50pm   2 Most recent comment from Stefan Petrov:Hi Jack, Thanks for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or ... Kuldeep Plugin not workingClosed   Amelia   Updated January 27, 2025 at 1:48pm   2 Most recent comment from Stefan Petrov:Hi Kuldeep, As per the message, it appears you don’t have any categories, services, or employees created. Amelia doesn’t have anything to show on the front end for the customer to choose from. It ... Rizwanul Zoom meetingClosed   Amelia   Updated January 27, 2025 at 1:04pm   8 Most recent comment from Uroš Jovanović:Hello Rizwanul, Thank you for the update on this. For this purpose, you will need to click on the "Create New Notification" button and assign a specific service to that custom notification. Please let ... Mert Assistance Needed: Identifying Who Cancelled an AppointmentClosed   Amelia   Updated January 27, 2025 at 12:41pm   2 Most recent comment from Uroš Jovanović:Hello Mert, Thank you for reaching out. Regarding your question about identifying who initiated the cancellation via the API or webhooks, the current API setup does not include a specific field like " ... Robert Pothier Wrong locations being bookedClosed   Amelia   Updated January 27, 2025 at 12:36pm   6 Most recent comment from Stefan Petrov:Hi Robert, That’s understandable, however, I was referring to the selection field that is always visible on the first step of the booking form. This isn’t related to the package location. Choosin ...