As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Paul Christy Canceled AppointmentsClosed   Amelia   Updated February 5, 2025 at 11:46am   2 Most recent comment from Uroš Jovanović:  Hi Paul, Currently, there is no built-in option in Amelia to automatically remove the event from Google Calendar or issue a refund when an appointment is canceled. When a refund is process ... Alanis Michiels Automatic Backup Employee When Fully BookedClosed   Amelia   Updated February 5, 2025 at 11:45am   6 Most recent comment from Stefan Petrov:Hi Alanis, Unfortunately, in this case, I'm afraid there are no other workarounds. As mentioned earlier, Amelia automatically assigns appointments between employees (if they are assigned to the s ... Gladys Ancay Ançay woocommerceClosed   Amelia   Updated February 5, 2025 at 9:21am   4 Most recent comment from Marko Davidović:Hello again, In the meantime, we have checked this with our developers, and unfortunately, it is currently not possible to modify this aspect of the design. We understand that this may not be ideal fo ... Róbert booking timeClosed   Amelia   Updated February 5, 2025 at 9:15am   5 Most recent comment from Róbert:thanks! Mark Boehly Amelia not working with ElemementorClosed   Amelia   Updated February 5, 2025 at 9:14am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send ... Mark Colclough Thunbnail problemClosed   Amelia   Updated February 5, 2025 at 9:04am   4 Most recent comment from Stefan Petrov:Hi Mark, You just need to go to Service, open it, and upload a picture here.  I've just tested this without the picture and you are right, the thumbnail is not shown properly. This has been al ... Jacob S Skip Cart To CheckoutClosed   Amelia   Updated February 5, 2025 at 8:51am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In settings payments in WooCommerce section you can choose if customer will be sent to cart or checkout like this Should you have any further inquiries, ... Pietro Customizing Date Format and Event Description in Amelia PluginClosed   Amelia   Updated February 5, 2025 at 8:13am   2 Most recent comment from Stefan Petrov:Hi Pietro, Thanks for reaching out to us! Since Amelia doesn’t have a built-in date/time format option, it follows the WordPress date/time settings. You can select from the available formats in Word ... Ana Duspara Custom Notification for specific ServiceClosed   Amelia   Updated February 5, 2025 at 7:25am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tick ... Francis Displaying services in the Step-by-Step Booking Form 2.0Closed   Amelia   Updated February 5, 2025 at 7:18am   4 Most recent comment from Marko Davidović:Hello again, Of course you can use whatever works for you best. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you th ... Lisa Barbotin Amelia InstallationClosed   Amelia   Updated February 4, 2025 at 12:06pm   6 Most recent comment from Marko Davidović:Hello again, As far as we can see all is working fine and there are no issues and you can set work hours as you wish we have test this in your emplyoee work hours but we did not save any changes You ... Sruthi Ravindran NotificationsClosed   Amelia   Updated February 4, 2025 at 10:31am   2 Most recent comment from Stefan Petrov:Hi Sruthi, Thanks for reaching out to us. Unfortunately, there isn’t an option to change the no-show status before the customer misses the appointment. In other words, the no-show status is only ava ... Javier Alonso Add new payment methodsClosed   Amelia   Updated February 4, 2025 at 9:51am   2 Most recent comment from Stefan Petrov:Hi Javier, Thanks for reaching out to us. Unfortunately, there isn't an option for that at the moment. However, you can choose from WooCommerce, Razorpay, Stripe, Mollie, PayPal, or Square as pay ... Omar O'Hara I can't upgrade to proClosed   Amelia   Updated February 4, 2025 at 9:13am   2 Most recent comment from Uroš Jovanović:Hi Omar, It seems there may be an issue with the upgrade process. The best solution would be to refund your current license and then proceed with purchasing a new one. Please let us know if you'd ... Szabolcs Fekete Missing the blue "new appointment" button on backendClosed   Amelia   Updated February 4, 2025 at 9:00am   6 Most recent comment from Stefan Petrov:No problem, Szabi. You are welcome, great to see that it works properly now. Have a nice day, too.