As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Marta Orzechowski Password resetingClosed   Amelia   Updated February 4, 2025 at 8:53am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Is the notifications stopped working (you can send a test notifications and check) or they just can not log in? Please go to the notifications sectio ... Irena Book with anyoneClosed   Amelia   Updated February 4, 2025 at 8:51am   2 Most recent comment from Stefan Petrov:Hi Irena, Thank you for reaching out to us. Amelia already works this way by default, and I’d be happy to explain how it works. If you have a single service with multiple employees assigned, and a c ... Thomas Ehrstein Problème technique : envoi de facturesClosed   Amelia   Updated February 4, 2025 at 8:28am   6 Most recent comment from Uroš Jovanović:Bonjour Thomas, La mise à jour est prévue pour le mois prochain environ. Merci pour votre patience ! Lysann Editing appointments from the Amelia BackendClosed   Amelia   Updated February 4, 2025 at 7:04am   4 Most recent comment from Marko Davidović:Hello again, You can try and see if you can edit this user directly in WP users if this does not help it is best to search your database in wp_amelia_users and find a user with your email. You will mo ... Revi Bloemendal event listview defaultClosed   Amelia   Updated February 3, 2025 at 3:47pm   2 Most recent comment from Uroš Jovanović:Hello Revi, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Chris D Remove "Total Number of People" from cart and checkoutClosed   Amelia   Updated February 3, 2025 at 3:04pm   10 Most recent comment from Uroš Jovanović:Hello Chris, Thank you very much for that. Here is the $10 SMS notification credit I promised: 1DAD51B7 Please let me know if you have any other questions. Jason Huckabay Remove Employee from Package ViewClosed   Amelia   Updated February 3, 2025 at 11:58am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You can try and remove them via custom CSS for example  .am-fs__pis-service-info span ... Thomas Lin Einbindung Mollie ZahlungsdienstleisterClosed   Amelia   Updated February 3, 2025 at 11:27am   2 Most recent comment from Stefan Petrov:Hallo Thomas, Danke, dass du dich bei uns gemeldet hast! Eine Mollie-Beschreibung ist nicht unbedingt notwendig, aber sie kann sehr nützlich sein, wenn du bestimmte Informationen auf der Zahlungsseit ... Stepherelys services and events not showingClosed   Amelia   Updated February 3, 2025 at 11:24am   2 Most recent comment from Uroš Jovanović:Hello, Please check if you can see the booking form on page when you are not logged in WordPress or when you are looking form the incognito mode? If this is the case then this can be 1 of 3 issues but ... Junaid Ashraf On mobile booking system not worksClosed   Amelia   Updated February 3, 2025 at 11:21am   4 Most recent comment from Uroš Jovanović:Hello Junaid, Thank you for reaching out! I can see that you have switched to the 2.0 booking form. What exactly does not work with the 2.0 booking form? Let me know how it goes, and I’ll be happy t ... Marc Agraz Problema con la visualización de nuevos widgets de Amelia Booking en ElementorClosed   Amelia   Updated February 3, 2025 at 11:04am   2 Most recent comment from Stefan Petrov:Hola Marc, ¡Gracias por ponerte en contacto con nosotros! Este problema suele ser causado por un problema de caché. Parece que hay un conflicto entre Amelia y el plugin de caché, lo que impide que ... Laurens Spaey Latest update breaks UBL invoices from WooCommerce pdf invoices and packing slips pluginClosed   Amelia   Updated February 3, 2025 at 11:01am   23 Most recent comment from Stefan Petrov:Hi Laurens, There was a conflict, but developers were able to change the registry files and create a new version. The new update will already have this fix applied, it's basically the same licens ... Mark Colclough Impossible To Attach Packages to a CategoryClosed   Amelia   Updated February 3, 2025 at 10:54am   2 Most recent comment from Uroš Jovanović:Hello Mark, Thank you for reaching out! While it is not currently possible to attach packages to a category, I recommend using the Catalog Booking Form ([ameliacatalogbooking]). This form allows you t ... Peter Vox Double emails being sent.Closed   Amelia   Updated February 3, 2025 at 9:23am   23 Most recent comment from Uroš Jovanović:Hello Peter, Glad to hear that the issue has been resolved. I will have this ticket closed now. Mark Colclough Direct URL to Services, Packages and EventsClosed   Amelia   Updated February 3, 2025 at 9:20am   4 Most recent comment from Stefan Petrov:You are welcome, Mark. I'm glad to be able to help. Best regards.