Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay

Public Tickets

Jon booking without paymentClosed   Amelia   Updated February 12, 2024 at 10:03am   2 Most recent comment from Stefan Petrov:Hello Jon,Thanks for reaching out to us.Unfortunatelly, each booking form requires at least one way of payment (either on-site or online payment), but you can configure the booking form on the front e ... Alexis Henry services not appearingClosed   Amelia   Updated February 12, 2024 at 9:51am   3 Most recent comment from Uroš Jovanović:Hello Alexis,Thank you for reaching out to us.Glad to hear that the issue has been resolved.I will have this ticket closed. Raphael Google CalendarClosed   Amelia   Updated February 12, 2024 at 9:29am   2 Most recent comment from Stefan Petrov:Hello Raphael,So far, so good. There is no need to do anything since this is just info regarding the Google Calendar API updates. The developers have been informed, just in case there is something t ... Louise Cook On-site payment given as an option although on-site payment is turned offClosed   Amelia   Updated February 12, 2024 at 9:23am   2 Most recent comment from Stefan Petrov:Hello Louise,Thanks for reaching out to us.Unfortunatelly, this has been reported already by a couple of users and it has already been forwarded to the developers for further troubleshooting and fixin ... seerat Payment gateway is not working on my siteClosed   Amelia   Updated February 12, 2024 at 9:17am   2 Most recent comment from Stefan Petrov:Hello seerat,Thanks for reaching out to us.Can you please tell me did you turned off PayPal Sandbox mode? Can you please check again your Live Client ID and Live Secret on your PayPal account?  ... Ève Lewis Time slotClosed   Amelia   Updated February 12, 2024 at 8:34am   2 Most recent comment from Stefan Petrov:Hello Ève,Thanks for reaching out to us.Well, it up to you, but, for the extras option you can set it to mandatory, while for the Custom Duration, the customer can still choose the first (default) u ... jorge problems with ameliaClosed   Amelia   Updated February 12, 2024 at 8:23am   2 Most recent comment from Stefan Petrov:Hello jorge,Thanks for reaching out to us.Have you tried clearing the cache / cookies? In both WP and browser? Are you using the latest version of Amelia 7.4? Michael Prepopulate Booking Fields Based On Logged In UserClosed   Amelia   Updated February 12, 2024 at 6:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Regular fields can be pre populated when a customer had a Amelia customer role and he is connected to WP user. But custom fields cannot be pre populated ... Louise Cook Customised notifications for packagesClosed   Amelia   Updated February 12, 2024 at 6:58am   6 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we try to help as best as we can and to offer any workaround but for some feature that are not built in there is none that we can offer.  Should you have any fu ... Roberto upgrade from starter to standardClosed   Amelia   Updated February 12, 2024 at 6:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are glad to hear that this is resolved and we will close this ticket but should you have any further inquiries, we kindly request that you open separa ... Jordan Barnett Time variable pricingClosed   Amelia   Updated February 12, 2024 at 6:57am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. You can not combine work hours of 2 employees so that one customer can book one appoint ... Michael Updating Tile InformationClosed   Amelia   Updated February 12, 2024 at 6:55am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. In light of this, we encourage you to kindly consider submitting this valuable suggesti ... Olaf Kellerhoff Activation not allowedClosed   Amelia   Updated February 12, 2024 at 6:53am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You still have lite version installed not the full license.  You can download Amelia from this link https://we.tl/t-2roUzneGTv We are sending you a sho ... Jennifer Email notificationClosed   Amelia   Updated February 12, 2024 at 6:52am   7 Most recent comment from Marko Davidović:Hello again Marcin, I'm afraid that we do not understand your response. We asked you to provide us with temporary admin credentials and we are still waiting for the credentials. As soon as you se ... Udo Neumann LAbel Change in 7.4Closed   Amelia   Updated February 12, 2024 at 6:51am   5 Most recent comment from Marko Davidović:Hello again,My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that really matter to our future cus ...