As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Joel Romeira Request to Change the Participant Count Display in Amelia BookingClosed   Amelia   Updated January 27, 2025 at 6:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, this is possible but make sure that you are using latest version of Amelia 8.0.2. In settings appointment and events settings you have option to cho ... Bianca Johnson Specify dates in Event ListingClosed   Amelia   Updated January 27, 2025 at 6:28am   4 Most recent comment from Marko Davidović:Hello again, In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritizati ... Saskia Cancel SMS sending to employeeClosed   Amelia   Updated January 26, 2025 at 5:12pm   6 Most recent comment from Uroš Jovanović:Hello Saskia, I will have this ticket closed now. Adam Step by step from wont load on page. Says OoopsClosed   Amelia   Updated January 26, 2025 at 11:39am   5 Most recent comment from Uroš Jovanović:Hello Adam, Thank you for your message. Currently, there is no option in Amelia to reorder the booking form steps. The default flow is to select the service first, followed by date and time, and then ... Saskia Cancel SMS sending to employeeClosed   Amelia   Updated January 24, 2025 at 12:35pm   3 Most recent comment from Stefan Petrov:Hi Saskia, It looks like you are using a device that has a smaller screen. On the desktop screen, it's pretty visible  Please note that Amelia is adjusting according to the screen size, both fr ... Carlos Pineda NotificationsClosed   Amelia   Updated January 24, 2025 at 12:32pm   2 Most recent comment from Stefan Petrov:Hi Carlos, Thanks for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (o ... michael brooks How to mark on site payment as paid in appointmentsClosed   Amelia   Updated January 24, 2025 at 10:22am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, this option is not available for employees; it is only accessible to admins in the finance section. Only admins have permission to make th ... Yu Nakama Booking Confirmation Emails Not Sending After Automatic Update (Version 8.0.2) - Significant Increase in Issues Since New YearClosed   Amelia   Updated January 24, 2025 at 10:19am   6 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. We will close this ticket and should you have any further inquiries, we kindly request that you open separate tickets fo ... James Gasson How to add extras to packages?Closed   Amelia   Updated January 24, 2025 at 10:14am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. At the moment, this feature is unfortunately not available and cannot be implemented in Amelia due to technical reasons. While we cannot confirm whether ... Antonia Franke Amelia Widget in Elementor Pop-upClosed   Amelia   Updated January 24, 2025 at 9:34am   8 Most recent comment from Stefan Petrov:Hi Antonia, Try opening a new page in incognito mode, it looks like you want to preview the popup when you are already logged in. Of course, make sure that the cache is cleared (browser cookies / cach ... Cédric Flot Calendar Integration for Single Sessions vs. Pack PurchasesClosed   Amelia   Updated January 24, 2025 at 9:31am   2 Most recent comment from Stefan Petrov:Hi Cedric, Thanks for reaching out to us. This option is specifically designed for front-end booking and will only appear when a customer books a single appointment. However, booking an appointment th ... Travis R Hedrick Amelia / WooCommerce not syncingClosed   Amelia   Updated January 24, 2025 at 9:11am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. We truly wish we could assist you further, but unfortunately, we are unable to verify the issue once it has been resolved. Our ability to investigate ... Pedro Matias Amelia how to ...Closed   Amelia   Updated January 24, 2025 at 8:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. ... Siobhan Meehan constant issues with this systemClosed   Amelia   Updated January 24, 2025 at 7:33am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. It seems that you haven’t provided a clear question or a specific issue, so we are unable to determine what exactly the problem is on your website. Unf ... Mert custom fields not visibleClosed   Amelia   Updated January 23, 2025 at 3:58pm   4 Most recent comment from Uroš Jovanović:Hello Mert, It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won' ...