As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Simon Dainty Waiting ListClosed   Amelia   Updated January 23, 2025 at 3:11pm   8 Most recent comment from Stefan Petrov:Hi Simon, No problem at all, we are always there to assist :) Please, let us know if you have any other questions or issues on a new ticket.  Have a nice day! Paul Fullylove resources dependentClosed   Amelia   Updated January 23, 2025 at 1:20pm   2 Most recent comment from Uroš Jovanović:Hello Paul, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3805644/ For future reference, please don't open m ... Nick Osborne Google CalendarClosed   Amelia   Updated January 23, 2025 at 1:11pm   13 Most recent comment from Uroš Jovanović:Hello Nick, Thank you for the update on this. Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the next ... Adam O. Woo Commence AmeliaClosed   Amelia   Updated January 23, 2025 at 1:00pm   2 Most recent comment from Uroš Jovanović:Hello Adam, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Falko Alexander second purchase code for rebuild website parallel to existing oneClosed   Amelia   Updated January 23, 2025 at 10:52am   4 Most recent comment from Stefan Petrov:Yes, that's also an option. Since you have a license that can be used only on one domain, you would need to deactivate the license on old site and then activate it on a new domain.    Stephen Sovenyhazy How to automatically create an employeeClosed   Amelia   Updated January 23, 2025 at 10:13am   2 Most recent comment from Stefan Petrov:Hi Stephen, Thank you for reaching out to us. Amelia already includes an option to automatically create a customer whenever a new appointment is booked. However, this functionality doesn’t extend to ... Laurens Spaey Double admin e-mail notificationsClosed   Amelia   Updated January 23, 2025 at 10:06am   6 Most recent comment from Marko Davidović:Hello again, We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. W ... Laurens Spaey Paying now & paying later reversedClosed   Amelia   Updated January 23, 2025 at 10:04am   9 Most recent comment from Laurens Spaey:Hi Stefan,I know, I check it on every update. Thanks anyway!Kind regards,Laurens Cezary Panel doradcyClosed   Amelia   Updated January 23, 2025 at 9:47am   5 Most recent comment from Stefan Petrov:Hi Cezary, Thank you for the video. Unfortunately, for group bookings where multiple customers have booked, it’s not possible to change the date and time for a specific customer within the appointme ... Shauna Foley Cancelling appointment, cancellation period and packagesClosed   Amelia   Updated January 23, 2025 at 9:28am   5 Most recent comment from Stefan Petrov:Hi Shauna, Honestly, this hasn’t been addressed so far because the packages are designed to work in a way where the appointment is always refunded to the customer if canceled. I will forward your re ... Paul Fullylove Times of ServicesClosed   Amelia   Updated January 23, 2025 at 9:22am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this. When you go to Ame ... Mauro Add JS eventClosed   Amelia   Updated January 23, 2025 at 8:45am   12 Most recent comment from Stefan Petrov:Hi Mauro, No problem, glad to see that you were able to find the solution. Of course, let us know if you have any other questions or issues.    Lysann Moving Amelia to a subdomain on the same domainClosed   Amelia   Updated January 23, 2025 at 8:08am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Christian Calendar Sync for all BookingsClosed   Amelia   Updated January 23, 2025 at 7:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently, this feature is not available in Amelia. What you want is not possible to achieve in Amelia. Integration is for the emplyoee ca ... krisna purbaya After paying for an appointment package, the appointments are still marked as pending on the calendar, and the time slots are still available for other clients to book.Closed   Amelia   Updated January 23, 2025 at 7:57am   11 Most recent comment from Stefan Petrov:Sure,  Keep me posted.