We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Websembli Front End Time Selection Highlight ColorClosed   Amelia   Updated June 7, 2022 at 10:18am   6 Most recent comment from Uroš Jovanović:Hello Christophe,Thank you for reaching out to us.That version is currently being tested and will be released in the next couple of days.Please reach out to us if you have any other questions. Edmondo Change end screen labelsClosed   Amelia   Updated June 7, 2022 at 8:35am   2 Most recent comment from Uroš Jovanović:Hello Edmondo,Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. ... Cindy Koegel Specific time setting in servicesClosed   Amelia   Updated June 6, 2022 at 9:31pm   2 Most recent comment from Stanislav Snagovskiy:Hello Cindy, Thank you for reaching out to us. Yes, you have to assign services to employees, they are those who perform services. It is necessary to have at least one employee created for the plug ... Tory Saks Wordpress email to usersClosed   Amelia   Updated June 6, 2022 at 9:14pm   2 Most recent comment from Stanislav Snagovskiy:Hello Tory, Thank you for reaching out to us. The notification that goes to customers when a new WP user is created comes from the WordPress "default notifications", it is not generated by Amelia. He ... Adam Maximum Number of BookingClosed   Amelia   Updated June 6, 2022 at 5:56pm   4 Most recent comment from Miloš Jovanović:Hi, Adam Please enable the bottom one, and that should resolve the issue.-"Allow booking below minimum capacity"This option allows you to choose whether you will allow bookings below minimum capacit ... Shon Ellerton Unable to find past eventsClosed   Amelia   Updated June 6, 2022 at 3:51pm   2 Most recent comment from Uroš Jovanović:Hello Shon,Thank you for reaching out to us.You can check all of the events that you had created on the Amelia/Events page. Please let me know if that is what you are looking for.Looking forward to yo ... Brian Smith smtp and googleClosed   Amelia   Updated June 6, 2022 at 3:33pm   2 Most recent comment from Uroš Jovanović:Hello Brian,Thank you for reaching out to us.On 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your userna ... Gerhard Reus Custom Fields in NotificationsClosed   Amelia   Updated June 6, 2022 at 3:30pm   2 Most recent comment from Uroš Jovanović:Hello Gerhard,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Henry Can't Download UpgradeClosed   Amelia   Updated June 6, 2022 at 3:27pm   2 Most recent comment from Uroš Jovanović:Hello Henry,Thank you for reaching out to us.If you see this screen, that means that you still have the Lite version of the plugin installed. The Lite version needs to be deactivated/deleted, and the ... Rene Baas Booking RoomsClosed   Amelia   Updated June 6, 2022 at 3:15pm   2 Most recent comment from Uroš Jovanović:Hello Rene,Thank you for reaching out to us.Our plugin currently support time slot booking during one day, so if it is just renting of co-working space for a couple of hours a day, then it is possible ... Fay Daltas calendar invite title/descriptionClosed   Amelia   Updated June 6, 2022 at 2:56pm   4 Most recent comment from Miloš Jovanović:Hi, Fay Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Sandy Can I set different durations per service depending on the employee?Closed   Amelia   Updated June 6, 2022 at 2:29pm   2 Most recent comment from Stanislav Snagovskiy:Hello Sandy, Thank you for reaching out to us.Yes, but unfortunately it is not possible to add more locations to one employee. There is a workaround where you can make three same employees with diff ... Karl Gilmore Recurring bookings exceeding employee special days.Closed   Amelia   Updated June 6, 2022 at 1:13pm   6 Most recent comment from Stanislav Snagovskiy:Dear Karl,Unfortunately, we can not reproduce it, I do not see any way to book after 31.08.2022:Сould you provide me with more screenshots regarding this issue, please?The best thing would be to s ... Maurice How to make PHONE field mandatory?Closed   Amelia   Updated June 6, 2022 at 10:34am   6 Most recent comment from Miloš Jovanović:Hi, Maurice You're welcome.Our devs will keep working to completely fix this, so that it will become easier for users, but for now we have to use that workaround.Thank you very much, and if any ... Hugh Wallace Initial setup- program glitchesClosed   Amelia   Updated June 3, 2022 at 7:38pm   24 Most recent comment from Miloš Jovanović:Hi, Hugh  It seems to me that we have resolved all the issues we previously pointed out, the mandatory fields, and others - but i am not 100% sure, please remind me if i missed anything. - 1. For t ...