We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tamara Zuckerman Multiple booking dates. Introduction to weaving.Closed   Amelia   Updated June 8, 2022 at 12:06pm   6 Most recent comment from Uroš Jovanović:Hello Tamara,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on t ... Tamara Zuckerman Front end Layouts - back end directionsClosed   Amelia   Updated June 8, 2022 at 11:16am   6 Most recent comment from Uroš Jovanović:Hello Tamara,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3057201 For future reference, please don't open ... Adam Times not working AGAINClosed   Amelia   Updated June 8, 2022 at 10:01am   11 Most recent comment from Uroš Jovanović:Hello Adam,I have performed checks on your website and I can see both the 9 am and 6:30 pm time slots as available.Can you please test it out again and let me know if this is the case from your end as ... Lowe Marketing specific category in services catalog does not workClosed   Amelia   Updated June 8, 2022 at 9:50am   2 Most recent comment from Uroš Jovanović:Hello Lowe,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as tha ... amir special daysClosed   Amelia   Updated June 8, 2022 at 9:34am   8 Most recent comment from Uroš Jovanović:Hello Amir,Thank you for clearing that up.Instead of adding two instances of the same date, you need to add the period for that date. Please check the screenshots below:Please test it out now and let ... Eddie Cleary Javascript + AmeliaClosed   Amelia   Updated June 8, 2022 at 8:28am   8 Most recent comment from Uroš Jovanović:Hello Chris,Thank you very much for that. I will have this passed to our developers and hope that this will be of use for the customers that need such functionality.Please reach out to us if you have ... FPA Integration with WooCommerceClosed   Amelia   Updated June 9, 2022 at 12:01pm   8 Most recent comment from Miloš Jovanović:Hi, FPAI just got confirmation, after the developers tested any possible workaround.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities i ... Marina Creation of many nominative coupons for employees of a company to reduce our services to 0€Closed   Amelia   Updated June 7, 2022 at 5:32pm   2 Most recent comment from Uroš Jovanović:Hello Marina,Thank you for reaching out to us.This should not be an issue as we have had a website that uses Amelia with 10,000+ customers, thus it should be no issue to create several hundreds of co ... Sandy Translating or editing price labelsClosed   Amelia   Updated June 7, 2022 at 5:21pm   2 Most recent comment from Uroš Jovanović:Hello Sandy,Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If ... Tristan Gatellier BugClosed   Amelia   Updated June 7, 2022 at 3:43pm   2 Most recent comment from Miloš Jovanović:Hi, TristanThanks for reaching out to us-The developers have identified the issue.For the time being, if you can please change "Default items per page "  in Amelia General setting, to include more ... P.A. Shelton Events displayedClosed   Amelia   Updated June 7, 2022 at 12:54pm   19 Most recent comment from Aleksandar Vuković:No need, Paul, they found a bugIt should be included in the upcoming update (which should be released today or tomorrow, if everything goes according to plan).So, once you update the plugin to the nex ... Marc Choose the amount of time slots (freely)Closed   Amelia   Updated June 7, 2022 at 11:11am   2 Most recent comment from Uroš Jovanović:Hello Marc, Thank you for reaching out to us. There is currently no option in Amelia to allow customers to choose the length of the appointment, but you could do this with the use o "Extras for servi ... Websembli Front End Time Selection Highlight ColorClosed   Amelia   Updated June 7, 2022 at 10:18am   6 Most recent comment from Uroš Jovanović:Hello Christophe,Thank you for reaching out to us.That version is currently being tested and will be released in the next couple of days.Please reach out to us if you have any other questions. Edmondo Change end screen labelsClosed   Amelia   Updated June 7, 2022 at 8:35am   2 Most recent comment from Uroš Jovanović:Hello Edmondo,Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. ... Cindy Koegel Specific time setting in servicesClosed   Amelia   Updated June 6, 2022 at 9:31pm   2 Most recent comment from Stanislav Snagovskiy:Hello Cindy, Thank you for reaching out to us. Yes, you have to assign services to employees, they are those who perform services. It is necessary to have at least one employee created for the plug ...