We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bernard Youngblood Zelle or venmo payment methods?Closed   Amelia   Updated June 3, 2022 at 4:37pm   2 Most recent comment from Stanislav Snagovskiy:Hello Bernard, Thank you for reaching out to us.Amelia does not have direct integration with VenMo and Zello payments, but it has integration with WooCommerce which should have VenMo and Zello p ... Clément Eischen Sending SMSClosed   Amelia   Updated June 7, 2022 at 2:44pm   4 Most recent comment from Miloš Jovanović: Hello Clément Sorry for all the waiting time. We have been advised by our developers, here is how you can fix this issue. /** @var Container $container */ $container = require AMELIA_PATH . ' ... Franck Separate reservation formsClosed   Amelia   Updated June 3, 2022 at 1:34pm   4 Most recent comment from Stanislav Snagovskiy:Dear Franck,You are welcome,My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Amelia if ... IC Concept "Bringing anyone with you?"Closed   Amelia   Updated June 3, 2022 at 1:11pm   4 Most recent comment from Stanislav Snagovskiy:Dear Sir/Madam,1. Maximum capacity represents the maximum capacity of the service:Minimum Capacity and Maximum Capacity – Here you can enter the minimum and the maximum number of persons per sin ... LECAILLE Marion Display issue and problems with "any employees"Closed   Amelia   Updated June 3, 2022 at 1:02pm   11 Most recent comment from Miloš Jovanović:Hi, Marion LECAILLE Sorry for the delayed response.Yes, i can absolutely confirm, as long as you check that setting i pointed outIn Amelia Settings/Activation,  make sure that the "Delete Amelia co ... Karl Gilmore Service URLClosed   Amelia   Updated June 3, 2022 at 11:57am   10 Most recent comment from Uroš Jovanović:Hello Karl,Thank you for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features. ... Martin Grether Follow up to TICKET #3040251 (missing translation)Closed   Amelia   Updated June 3, 2022 at 11:01am   6 Most recent comment from Uroš Jovanović:Hello Martin,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Karl Gilmore Maximum number of bookingsClosed   Amelia   Updated June 3, 2022 at 9:14am   2 Most recent comment from Uroš Jovanović:Hello Karl,Thank you for reaching out to us.Unfortunately, there is currently no such option to limit service to a number of bookings. You can suggest that feature on the following link: https://fea ... Steve how to set up so mutliple bookings for service with same employeeClosed   Amelia   Updated June 3, 2022 at 8:12am   3 Most recent comment from Uroš Jovanović:Hello Steve,Really sorry to hear that you are moving away from the Amelia plugin.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side ... Ruud SPEED! Add extra thing in paymentClosed   Amelia   Updated June 2, 2022 at 11:06pm   3 Most recent comment from Miloš Jovanović:Hi, RuudSorry, i actually want to correct myself.There is perhaps something you can try. Amelia itself doesn't handle the payments but we have integration with several payment systems such as: P ... Ruud Delete the 'Capacity' on the booking formClosed   Amelia   Updated June 2, 2022 at 10:55pm   2 Most recent comment from Miloš Jovanović:Hi, RuudYes, you can do this by going into Customize section;Select your form type, in this case Catalog; And select for the Flow, Catalog Service :And here you can disable "Capacity" Visibility.Let ... Chuck Mannella Provider emailsClosed   Amelia   Updated June 2, 2022 at 8:46pm   17 Most recent comment from Miloš Jovanović:Hi, ChuckNo problem at all, we are going to pause any kind of testing or investigation.Let us know how it goes. Thank you LILIA Amelia disapears from my plugin listClosed   Amelia   Updated June 2, 2022 at 1:44pm   2 Most recent comment from Marko Davidović:Hello Lilia, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Dee Hicks plugin download not workingClosed   Amelia   Updated June 2, 2022 at 1:18pm   4 Most recent comment from Stanislav Snagovskiy:Dear Dee,You are welcome,Please check out this article: Are You Getting “The link you followed has expired” Error in WordPress? If you have any more issues or questions feel free to ask, we will g ... Kylie Notifications sent for cancelled eventClosed   Amelia   Updated June 2, 2022 at 12:03pm   2 Most recent comment from Stanislav Snagovskiy:Hello Kylie, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ...