As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

MOUGINOT Wallace Webhook to APIClosed   Amelia   Updated June 14, 2022 at 9:26am   8 Most recent comment from Aleksandar Vuković:Hello Chris.We have webhooks that are triggered after certain actions (booking, canceling, status changed). You can read more about them here: https://wpamelia.com/web-hooks-settings/Also, you can f ... Clara Request failed with status code 500Closed   Amelia   Updated June 14, 2022 at 9:13am   9 Most recent comment from Aleksandar Vuković:Hello Lo.Clara resolved the issue on her own, and we don't have an insight into how she did it.Usually, this is caused by some caching which doesn't update the front-end form with the new cu ... Debbie van Cleef Font in calendar view for appointments too thinClosed   Amelia   Updated June 14, 2022 at 9:12am   16 Most recent comment from Aleksandar Vuković:I'll make sure to forward this suggestion to our developers, Debbie, thanks for your feedback! Thomas Maxara Export EventlistClosed   Amelia   Updated June 14, 2022 at 8:37am   4 Most recent comment from Uroš Jovanović:Hello Thomas,Glad to hear that. Please let me know if that worked for you.Looking forward to your reply. Angel de la Cuesta FrontendClosed   Amelia   Updated June 13, 2022 at 4:39pm   2 Most recent comment from Aleksandar Vuković:Hello Angel.Thank you for your purchase and sorry for the late response.Can you please check if the prices are updated for your employees as well? When you update the price of a service, Amelia asks i ... Patrick New eventsClosed   Amelia   Updated June 13, 2022 at 4:09pm   4 Most recent comment from Miloš Jovanović:Hi, PatrickOh, i can see what you mean, when you have that many Events, it would be too much manual work to do all of that...We will do our best to implement an automated solution for this as soon as ... Juan Locations and Emploies not showing upClosed   Amelia   Updated June 13, 2022 at 3:45pm   2 Most recent comment from Miloš Jovanović:Hi, Juan Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Ofek Sitbon Notification And Capacity IssuesClosed   Amelia   Updated June 13, 2022 at 2:29pm   24 Most recent comment from Miloš Jovanović:Hi, Ofek So sorry for all the waiting time. - Unfortunately i am still unable to log into the staging site I tried sitbonn.com  and  sitbonn.com/wp-admin  with  username and pass Admin/123456� ... OLIVER DENSON Sync To OutlookClosed   Amelia   Updated June 13, 2022 at 1:52pm   2 Most recent comment from Uroš Jovanović:Hello Oliver,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Beatrice "Continue" button stylingClosed   Amelia   Updated June 13, 2022 at 1:36pm   5 Most recent comment from Aleksandar Vuković:Hey BeatriceThanks for getting back to us.We're glad to hear that the issues have been solved. Please feel free to reach out to us if you have any further questions. Pablo Kohler Custom hour range bookingClosed   Amelia   Updated June 13, 2022 at 11:48am   4 Most recent comment from Aleksandar Vuković:Hey PabloSorry for the delay.We'll make sure your suggestions are forwarded to our developers, but could you please check if they already exist on this page? If they do - vote for them, and if ... Brigitte Schweizer Feedback of using Amelia (my customer's feedback)Closed   Amelia   Updated June 13, 2022 at 11:46am   4 Most recent comment from Miloš Jovanović:Hi, Brigitte My sincerest apologies for the delayed response time.-No problem, i am happy to advise on the current limitations, and we will do our best to improve all the functionalities that we men ... Wilhelm Alm Delete and cancel event comletlyClosed   Amelia   Updated June 13, 2022 at 11:23am   2 Most recent comment from Aleksandar Vuković:Hello WilhelmSorry for the delay.In order to delete an event, you first need to cancel it (which you already did). After you cancel an event, you need to edit it again, and after that, the event will ... Lenny Adding new booking form to other modulsClosed   Amelia   Updated June 13, 2022 at 11:00am   2 Most recent comment from Uroš Jovanović:Hello Lenny,Thank you for reaching out to us.Unfortunately, this is currently only possible for the step-by-step booking form. Our developers will work on adding this to all of the booking forms.Pleas ... Ellen New design 2.0 won't workClosed   Amelia   Updated June 13, 2022 at 10:41am   2 Most recent comment from Uroš Jovanović:Hello Ellen,Thank you for reaching out to us.To insert the new booking form on the front end, you need to add the following shortcode on the front end:[ameliastepbooking]Hope this helps you.Please rea ...