Hi, Aline 

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

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We don't currently have option in Amelia for grouping multiple locations into regions / or postal codes;

we plan to add it in the future; i can't say an ETA on it.

I'll kindly ask you to also add it as your personal feature suggestion on this page. 

Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

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There might be a couple workarounds.

For example;

If you would use custom regions setup and categories of services, 

 let's say if you make sections on a WP page, that will present regions/ or post codes for customer to choose;

then you can set a button with a link on each region ( or a button with Elementor Pop Up);

then when customer chooses a region, it redirects to a page with locations :

[ameliacatalog location=1] if you want to show the services of one specific location with ID 1

[ameliacatalog location=2] if you want to show the services of one specific location with ID 2

and so on.

You can also hide employee selection, then customer will see all the available days and time slots.

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But, i am not sure if we can devise a solution for employees to be available for 2-3 appointments per day, and for customer not to see the time slots;  but only to pick a day, then Admin to schedule employees..

I will have to escalate this to senior colleagues from 2nd level,  and we will confirm if we have any kind of workaround for it.

I will come back to confirm that as quick as possible. Sorry once more for all the waiting time.

Hi, Aline 

I thought of something else, sorry, i didn't think of it straight away.

I believe we won't be able to hide the time slots from the days - if you wish employees to be available more than once daily....

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but if you hide employee selection,  and if you set default appointment status as "pending",

then nothing will get approved unless an Admin or Amelia manager from the back-end checks everything and approves it... They could also reassign employees from one appointment to another, if needed.

I believe this would be the only way for the time being;

because if we only place 1 time slot, and customize it for customer to only see the whole day - then each employee will only be available for that service once a day.

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So, the booking flow would be for customer to see all the available time slots;  but they will see availability for all employees at the same time, then they can pick a time slot; and Amelia will pick a random one who is available at this time, if that makes sense?

But with pending status - it still won't be approved until someone checks it from back-end.

Would something like this work for you perhaps?