We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bart De Bock Automatic cancelling reservations   Amelia   Updated 18 hours ago   2 Most recent comment from Uroš Jovanović:Hello Bart, Thank you for your patience. Yes, that is the expected behavior. When a customer cancels the payment during the Mollie checkout process, Amelia marks the booking as "Cancelled" and the pay ... julie New version breaks site   Amelia   Updated 19 hours ago   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. There is no and there was no such bug to be honest in the update and we can not investigate now since the issue is resolved. Most likely there was a conf ... Bart De Bock Not sending notifications   Amelia   Updated 20 hours ago   4 Most recent comment from Marko Davidović:Hello again, Unfortunately, currently this feature is not available in Amelia. There is no log within Amelia.  If your notifications sometimes work and sometimes don't, the issue could be relate ... Anne-sophie Problèmes connexion client   Amelia   Updated 20 hours ago   4 Most recent comment from Marko Davidović:Hello again, We have a bug with employee panel so if you are not using it please enable it and let us know if this has resolved the issue. Looking forward to your reply. Kind Regards, Marko Davidovic� ... marta Cannot see whatsapp in notification settings   Amelia   Updated 20 hours ago   9 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. As for cron you will ned to reach out to your hosting provider for this so that they can set this up for you. For cron ... Tim Download latest version   Amelia   Updated 20 hours ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can download Amelia at any time from your profile in our store TMS Store and also from this link https://we.tl/t-WfL8U27Npq We are sending you a s ... Marcello Time Slot Appearance   Amelia   Updated 20 hours ago   4 Most recent comment from Marko Davidović:Hello agian, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Tancredi Militano Problema con personalizzazione   Amelia   Updated 20 hours ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. It is possible that you have created a conflict of roles. For example if you have added Italian in Amelia also while WordPress is set to Italian in that ... Todd Payent Link Issues (Stripe)   Amelia   Updated 20 hours ago   13 Most recent comment from Todd:Hi Stefan,After updating to version 8.2.1, I am still seeing the same issue. We have the deposit option enabled on the site for the customer to pay half upfront and half at the completion of the job. ... Yamato Usage of amelia_manipulate_sms_data hook   Amelia   Updated 22 hours ago   1 Most recent comment from Yamato:Hello team.I wanted to use the amelia_manipulate_sms_data hook explained here for debugging purposes. I tried to prevent the new appointment approval short messages from being sent, however, the fil ... CARLOS ATRISTAIN Critical issue: duplicate bookings + proposed native solution   Amelia   Updated 3 days ago   2 Most recent comment from CARLOS ATRISTAIN:Hello I am sending you access credentials for this stage site. The scenario is ready again with only one space available, employee / Reformer NG03 Pilates, for  may 2th de 2025 at 7:00 am for in the ... Jorge Resources   Amelia   Updated 3 days ago   1 Most recent comment from Jorge:Hello, I am using Amelia Pro version 8.2.1 with a valid license. My business model requires booking services for couples, where two customers are attended simultaneously by two different employees.  ... Jesús Escribá E-mail notifications   Amelia   Updated 3 days ago   12 Most recent comment from Jesús Escribá:I changed language but It didn't work. Is it so difficult you test it properly before say to me that everything is solved? Please do it! Richard Arto Configured SMS notifications to work in the United States   Amelia   Updated 3 days ago   10 Most recent comment from Richard Arto:Thanks, yeah it is just odd that no SMS notifications have worked since March. This must be another issue. The test SMS notifications work to my phone. I added Amelia  to the whitelist on the Blue h ... Natascha Vantuykom amelia updates causes plugin to de-activate or cause a critical error   Amelia   Updated 3 days ago   2 Most recent comment from Uroš Jovanović:Hello Natascha, Thank you for reaching out. I understand how frustrating this must be. To further troubleshoot this issue, please let us know the next time it happens so we can investigate it more clo ...