As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

varia bonora Amelia is assigning packages even for orders in “pending” status.   Amelia   Updated May 28, 2025 at 12:56pm   2 Most recent comment from Uroš Jovanović:Hello Varia, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/4024997 For future reference, please don't open ... Wai Yee Conditional Location Based on Services   Amelia   Updated May 28, 2025 at 12:43pm   6 Most recent comment from Uroš Jovanović:Hello Wai Yee, Thank you for your message! Just to clarify — each employee in Amelia can indeed be connected to the same Google Calendar. To do this, you simply need to log in with the same Google a ... Sebastien integration back end customer with back end WooCommerce costumer   Amelia   Updated May 28, 2025 at 12:33pm   4 Most recent comment from Uroš Jovanović:Hello Sebastien, I am glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Li ... Mark Services not showing on step booking elementClosed   Amelia   Updated May 28, 2025 at 12:32pm   2 Most recent comment from Stefan Petrov:Hi Mark, Thanks for reaching out to us.  Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his wor ... Camilo duplicate notificationsClosed   Amelia   Updated May 28, 2025 at 9:10am   2 Most recent comment from Stefan Petrov:Hi Camilo, Thank you for reaching out to us. By default, notification emails are only sent to the customer and the assigned employee, depending on the appointment status. Please ensure that no email a ... Paolo Melini Calendar view for appointmentsClosed   Amelia   Updated May 28, 2025 at 8:53am   2 Most recent comment from Stefan Petrov:Hi Paolo, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  t ... Jeremy Hanke Event purchaseClosed   Amelia   Updated May 28, 2025 at 8:44am   2 Most recent comment from Stefan Petrov:Hi Jeremy, Thanks for reaching out to us. Unfortunately, this issue is related to the Square payment integration and its backend process. Let me clarify: when a booking is made, Amelia stores the appo ... Mitchell Lawrence CSS code for removing my name from drop downClosed   Amelia   Updated May 28, 2025 at 7:21am   7 Most recent comment from Stefan Petrov:Hi Mitchell, Yes, that is the case. However, since this employee is assigned to two locations, adding a CSS code won’t be very helpful. The dropdown menu would still be mandatory but appear empty, m ... Ignas JS hooksClosed   Amelia   Updated May 28, 2025 at 6:59am   2 Most recent comment from Stefan Petrov:Hi Ignas, Since this is a duplicate ticket and we’ve already provided a response on our other platform, Gleap, I will go ahead and close this one as a duplicate. If you have any further questions or ... Beat AmeliaClosed   Amelia   Updated May 28, 2025 at 2:02am   8 Most recent comment from Beat:ok. Malte Becker Dienstleistung mit bzw. ohne OrtClosed   Amelia   Updated May 27, 2025 at 11:39am   2 Most recent comment from Stefan Petrov:Hallo Malte, vielen Dank für deine Nachricht. Aktuell besteht die einzige Möglichkeit darin, einen separaten Service zu erstellen, den Kunden buchen können – dieser kann bei Bedarf auch kostenlos ... Ilcho Ilchev I have problem withemployee panel   Amelia   Updated May 27, 2025 at 10:40am   8 Most recent comment from Uroš Jovanović:Hello Ilcho, Thank you for your patience. In order to investigate the issue more thoroughly and escalate it properly to our development team, could you please provide us with temporary WordPress admin ... Ella Profile showing on Amelia Calendar even when they have no Available times   Amelia   Updated May 27, 2025 at 10:34am   5 Most recent comment from Uroš Jovanović:Hello Ella, Thank you for your patience. At the moment, none of the 2.0 forms fully mirror the layout and functionality of the legacy Search Booking form, but the Catalog Booking Form 2.0 will soon be ... Milan Automatin   Amelia   Updated May 27, 2025 at 10:32am   4 Most recent comment from Uroš Jovanović:Hello Milan, Yes, it is technically possible to insert new events into the database using SQL. Below is the SQL template for inserting into the wp_amelia_events table: INSERT INTO `wp_amelia_events` ... Dirk Ghijs E-mail is niet verzonden   Amelia   Updated May 27, 2025 at 10:11am   15 Most recent comment from Uroš Jovanović:Hello Dirk, I tested it out now and it works fine. Please let me know if that works for you.