We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bjorn Cannot add users as EmployeesClosed   Amelia   Updated October 4, 2022 at 1:08pm   4 Most recent comment from Uroš Jovanović:Hello Bjorn,Thank you for clearing that up.The employee in Amelia can only be connected to the WordPress user with the "Amelia employee" role with the same email as the employee in Amelia. When one em ... Gianni HELP please: I lost all my appointmentsClosed   Amelia   Updated October 4, 2022 at 12:50pm   7 Most recent comment from Miloš Jovanović:Hi, Gianni  I am truly sorry for the response times. I understand that your hosting provides 24/7 support, but we are not able to provide such coverage, we work from 8 AM until 7 PM on Belgrade, Se ... Arianne .G Stripe MobileClosed   Amelia   Updated October 4, 2022 at 11:33am   2 Most recent comment from Marko Davidović:Hello Arianne, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. With Stripe you can only pay via credit card in Amelia.I'll kindly ask you to add ... rebecca Show appointments on one dateClosed   Amelia   Updated October 4, 2022 at 10:26am   2 Most recent comment from Uroš Jovanović:Hello Rebecca,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Michael Henderson pending appointment paymentClosed   Amelia   Updated October 4, 2022 at 10:13am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. When you book the appointment from the back the only option is to book with on site op ... Angela Wu Terms and Conditions CheckboxClosed   Amelia   Updated October 4, 2022 at 10:04am   3 Most recent comment from Uroš Jovanović:Hello Angela,Thank you for reaching out to us.To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this: Terms ... Ovidio Adding JS to the inputs formClosed   Amelia   Updated October 4, 2022 at 9:33am   5 Most recent comment from Aleksandar Vuković:Hello Ovidio.Email verification is not possible with Amelia, but there's a workaround you can apply that will check the email. Here's what you need to do: Go to Amelia/Customize/Custom Field ... Andreas Krempel Get acceptance from customersClosed   Amelia   Updated October 4, 2022 at 8:44am   2 Most recent comment from Uroš Jovanović:Hello Andreas,Thank you for reaching out to us.To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this: Term ... Grindaholik Media BookingClosed   Amelia   Updated October 4, 2022 at 7:33am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.We went to your site and we have booked the appointment on 2 November And after that when we tried to book again for the 2 November we were able to The only t ... Aniruddha I AM NOT ABLE TO ADD APPOINTMENTS TO OUTLOOK CALENDERClosed   Amelia   Updated October 3, 2022 at 9:02pm   2 Most recent comment from Miloš Jovanović:Hi, Aniruddha Sorry for all the waiting timePlease provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Esam Vanli 2 Pricing options (Online / Onsite)Closed   Amelia   Updated October 3, 2022 at 9:01pm   6 Most recent comment from Miloš Jovanović:Hi, Esam Sorry for the late reply.No problem at all, I am also looking forward to the feature being complete as it will be a big improvement.Please don't hesitate to open new tickets for any ne ... Amanda How to change to colors on the customer panelClosed   Amelia   Updated October 3, 2022 at 9:01pm   4 Most recent comment from Uroš Jovanović:Hello Amanda,Thank you for the update.Please let us know if you have any other questions. alexandre calmet password customer panelClosed   Amelia   Updated October 3, 2022 at 4:44pm   10 Most recent comment from Stanislav Snagovskiy:Hi, Alexandre. Sorry for the late reply. I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3133799/ For future refer ... alexandre calmet phone message entitledClosed   Amelia   Updated October 3, 2022 at 4:43pm   6 Most recent comment from Stanislav Snagovskiy:Hi, Alexandre. Sorry for the late reply. No problem, thank you. We will do our best to cover your other tickets as soon as possible. Robert Good Membership optionsClosed   Amelia   Updated October 3, 2022 at 4:40pm   5 Most recent comment from Miloš Jovanović:Hi, RobSorry for a late reply.Certainly, we will do our best to implement our Membership feature as soon as possible,since we already have a number of users who have requested it.I am just not able ...