Hello Daniel,

Thank you for reaching out to us.

Can you please let us know what exactly we can do to assist you in regards to the points you mentioned in your query?

Looking forward to your reply.

Hello Daniel,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Daniel

We haven't logged into your website up until just now. Whoever deleted Amelia was not from our team, and we can verify that the credentials you provided were sent in a private response, so no other customer of ours could see them.

I don't know if you had anything configured before, but I reinstalled Amelia, and it seems it didn't pick anything up from the database. This means that either someone deleted the plugin, and the database tables, and thus removed everything, or that you never got to the point where you configured employees, services, etc.

I just hit the "Save" button in one of the notifications and it was saved properly, but if you had employees, services, etc installed - there's no way we can get them back.

Do you have a backup from a couple of days ago you could revert to?

To avoid losing all data when deactivating the plugin in the future, make sure that this option is disabled in Settings/Activation:

Hello Daniel,

Thank you for clearing that up.

We will now go over the points that you mentioned below:

1. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/ 

We carefully follow suggestions from our customers and the more vote the feature gets, the more priority we put on implementing that feature in one of the future updates.

2. This is how the notifications work in Amelia, but you will first have to set up zoom integration properly, and then set up the notifications for zoom.

Go to the Notifications page, click on the “Show email placeholders” button, and a modal will show with all currently allowed placeholders. Scroll down to the bottom of the modal and you will see the placeholders for Zoom. For appointments you will have two placeholders:

%zoom_host_url% – this is the placeholder that you need to paste to employees’ appointment notifications.

%zoom_join_url% – this is the placeholder that you need to paste to customers’ appointment notifications.

For events, once you click on one of the event booking notifications you will see four different placeholders at the bottom of the list:

%zoom_host_url_date% – this is the placeholder that you need to paste in employees’ event notifications if you want to show the URL with the date.

%zoom_host_url_date_time% – this is the placeholder that you need to paste in employees’ event notifications if you want to show the URL with date and time

%zoom_join_url_date% – this is the placeholder that you need to paste in customers’ event notifications if you want to show the URL with the date.

%zoom_join_url_date_time% – this is the placeholder that you need to paste in customers’ event notifications if you want to show the URL with date and time.

3. Reminders in the Amelia plugin need to be set up with cronjob. 

cron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and date. A cron job is the scheduled task itself. Cron jobs can be very useful to automate repetitive tasks like in our plugin for notifications.

Depending on the server, there are different configurations for it, which you can contact your hosting provider about, or you can check out one of the solutions for it on this link.

Also, you can try this:

*/15 * * * * wget -q -O - "https://www.yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send"

Or this:

*/15 * * * * /usr/local/bin/php ~/public_html/wp-cron.php --action='wpamelia_api' --call='/notifications/scheduled/send'

Or this:

GET 'https://yourdomain.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send' > /dev/null

If that doesn't help you, my suggestion is to install the WP Crontrol plugin. You can find more info about it, and detailed instructions on how to set it up in our FAQ section.

Hope this helps you.

Please let us know if you have any other questions.

Hello Daniel,

Thank you for reaching back out to us. 

There is no option to send an email from Amelia that leads a customer to a booking page. If you can do it with another plugin, that would work, but there is no built-in function for that.

Hope this helps you.

Please let me know if you have any other questions.

Hello Daniel,

Customer book appointments from your website, where you put shortcodes to display the form.

In regards to time slots being available after one customer has booked it, that depends on the capacity of the service.

Hope this helps you.

Please let me know if you have any other questions.