As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Sara Zubac Cancel and issue refundClosed   Amelia   Updated January 4, 2023 at 7:48am   2 Most recent comment from Marko Davidović:Hello Sara, Thank you for reaching out to us. We apologize for the slightly late reply, we did not work the previous few days due to public holidays. If you log in to http://store.tms-plugins.com/ a ... Richard Payment Gateways: Authorize.netClosed   Amelia   Updated January 4, 2023 at 7:43am   2 Most recent comment from Marko Davidović:Hello Richard, Thank you for reaching out to us. We apologize for the slightly late reply, we did not work the previous few days due to public holidays. Unfortunately, currently, this feature is not ... Adrian Deja in mobile version search buttonClosed   Amelia   Updated January 4, 2023 at 7:38am   2 Most recent comment from Marko Davidović:Hello Adrian, Thank you for reaching out to us. We apologize for the slightly late reply, we did not work the previous few days due to public holidays. We thank you for your suggestion we ail forward ... Francesca Kendall customer email resetClosed   Amelia   Updated January 4, 2023 at 7:36am   8 Most recent comment from Marko Davidović:Hello Francesca, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the b ... Francesca Kendall No Show - NotificationClosed   Amelia   Updated January 4, 2023 at 7:36am   6 Most recent comment from Marko Davidović:Hello Francesca, Unfortunately, currently, this feature is not built-in in Amelia. And it can not be changed at this time. We can forward this suggestion to our developers but we can not make any prom ... Jacob S Coupon Codes & WooCommerceClosed   Amelia   Updated January 4, 2023 at 7:22am   2 Most recent comment from Marko Davidović:Hello Jacob, Thank you for reaching out to us. Amelia and WooCommerce each have their own separate coupon system. Woo coupons can only be used in Woo Cart, and vice-versa,  Amelia's coupons ca ... Amit Appointment durationClosed   Amelia   Updated January 4, 2023 at 7:20am   4 Most recent comment from Marko Davidović:Hello Amit, You are most welcome and we are glad that we we're able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are ... Barbara Thieme How to use the discount optionClosed   Amelia   Updated December 30, 2022 at 8:49pm   11 Most recent comment from Miloš Jovanović:Hi, Barbara No problem at all.Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! Tobias Nørbygaard bringing a friendClosed   Amelia   Updated December 30, 2022 at 4:18pm   7 Most recent comment from Miloš Jovanović:Hi, Tobias  Firstly i wish to say my sincerest apologies. I had an update for you and i thought i sent it -  some kind of error happened and the message/reply did not get properly sent. But i shou ... Moe Hide PAckages from servicesClosed   Amelia   Updated December 30, 2022 at 3:01pm   2 Most recent comment from Uroš Jovanović:Hello Moe,Thank you for reaching out to us.At the moment, it is only possible to display both packages and services, services-only and packages-only.Please let me know if that helped you.Let me know ... Patrick McCormick moving Amelia data to different WP databaseClosed   Amelia   Updated December 30, 2022 at 11:56am   18 Most recent comment from Marko Davidović:Hello Patrick,As far as I can see, the ticket was assigned to my colleague and he replied to you today. Please continue further conversation with him on that ticket and he will gladly help.If you have ... Patrick McCormick Errors after transferring dataClosed   Amelia   Updated December 30, 2022 at 11:19am   6 Most recent comment from Uroš Jovanović:Hello Patrick,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Alexander Backend - Create an AppointmentClosed   Amelia   Updated December 30, 2022 at 10:25am   4 Most recent comment from Marko Davidović:Hello Alexander,Thank you for the screenshots we understand what you mean now. Unfortunately, currently, this feature is not built-in in Amelia. This is how Amelia is designed. I will forward your su ... Moe Login with mobile numberClosed   Amelia   Updated December 30, 2022 at 8:49am   2 Most recent comment from Marko Davidović:Hello Moe, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of more screenshots? We wish you all the ... Amandine same service different durationsClosed   Amelia   Updated December 30, 2022 at 8:40am   2 Most recent comment from Marko Davidović:Hello Amandine, Thank you for reaching out to us.We will try to help you as best we can. The service's working hours depend on the employee's working hours. So you ned to set that in employ ...