We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mathie López de Castilla mailingClosed   Amelia   Updated December 12, 2022 at 10:50am   2 Most recent comment from Uroš Jovanović:Hello Mathie,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... stephanie Custom Fields DisplayClosed   Amelia   Updated December 12, 2022 at 9:20am   6 Most recent comment from Marko Davidović:Hello Stephanie,Unfortunately, also currently, this feature is not built-in in Amelia.If you have any more questions please open a new ticket for each question and we will gladly help you there. We w ... Laurence Howells Customer panelClosed   Amelia   Updated December 12, 2022 at 8:53am   2 Most recent comment from Marko Davidović:Hello Laurence, Thank you for reaching out to us.We can add and list everything but with option Show booking slots in client time zone  your clients will see the booking in their time zone automatica ... Michael configsClosed   Amelia   Updated December 9, 2022 at 4:15pm   10 Most recent comment from Miloš Jovanović:Hi, Michael 1.  For allowing customers to add more people, in Service settings, enable Show "Bringing anyone with you" option - we have now done that for you but please check if all services have th ... Sebastian Shortcodes for frontendClosed   Amelia   Updated December 9, 2022 at 2:16pm   2 Most recent comment from Marko Davidović:Hello Sebastian, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. These are two separate views and what you want to achieve is not possible at this ti ... Alberto Fileds colorClosed   Amelia   Updated December 9, 2022 at 12:28pm   17 Most recent comment from Marko Davidović:Helo, Firstly, we want to thank you once again for leaving us a review earlier. We wanted to ask you if you would be interested in leaving us a review also on CapterraTrustpilotIf you have a couple ... Janis Angele endless loadingClosed   Amelia   Updated December 9, 2022 at 12:28pm   13 Most recent comment from Marko Davidović:Helo, Firstly, we want to thank you once again for leaving us a review earlier. We wanted to ask you if you would be interested in leaving us a review also on CapterraTrustpilotIf you have a couple ... Stéphane Quéré Manual appointment impossible to choose dates and timeClosed   Amelia   Updated December 9, 2022 at 12:27pm   17 Most recent comment from Marko Davidović:Helo, Firstly, we want to thank you once again for leaving us a review earlier. We wanted to ask you if you would be interested in leaving us a review also on CapterraTrustpilotIf you have a couple ... Tirol Display of the date of birth is cutClosed   Amelia   Updated December 9, 2022 at 12:26pm   12 Most recent comment from Marko Davidović:Helo, Firstly, we want to thank you once again for leaving us a review earlier. We wanted to ask you if you would be interested in leaving us a review also on CapterraTrustpilotIf you have a couple ... Richard Unable to make a bookingClosed   Amelia   Updated December 9, 2022 at 12:25pm   39 Most recent comment from Marko Davidović:Helo, Firstly, we want to thank you once again for leaving us a review earlier. We wanted to ask you if you would be interested in leaving us a review also on CapterraTrustpilotIf you have a couple ... Cesar Vazquez FunctionalityClosed   Amelia   Updated December 9, 2022 at 12:18pm   12 Most recent comment from Marko Davidović:Helo, Firstly, we want to thank you once again for leaving us a review earlier. We wanted to ask you if you would be interested in leaving us a review also on CapterraTrustpilotIf you have a couple ... Jeremy Avenarius Disabling the Zoom dropbox from the Employee PanelClosed   Amelia   Updated December 9, 2022 at 12:00pm   19 Most recent comment from Marko Davidović:Helo, Firstly, we want to thank you once again for leaving us a review earlier. We wanted to ask you if you would be interested in leaving us a review also on CapterraTrustpilotIf you have a couple ... Cultured Class LLC Appointment Email NotificationsClosed   Amelia   Updated December 9, 2022 at 11:15am   4 Most recent comment from Marko Davidović:Hello,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see a ... algunning Reminder when service time is upClosed   Amelia   Updated December 9, 2022 at 10:59am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpa ... Kenneth Harrell Payment Config - Two QuestionsClosed   Amelia   Updated December 9, 2022 at 10:58am   2 Most recent comment from Uroš Jovanović:Hello Kenneth,Thank you for reaching out to us.1. The booking will go to the congratulations step only after the booking has been successful if the payment is not successful, there will be an error m ...