Hello Francesca,

Thank you for contacting us.

My apologies but we do not understand what do you mean by mail reset? 

If you want to change your mail address for the license we can do that for you. If it is something else please send as a couple of screenshots so that we can understand better.

Looking forward to your reply.

Hello Francesca,

You have a notification called Customer panel access

This is the notification that is sent once they click on forgot password and you can customize it there.

We wish you all the best.

Have a great holiday. 

Hello Francesca,

That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that you can do it with this plugin: https://wordpress.org/plugins/manage-notification-emails/

Just disable the option “New user notification to the user” and you’ll be good.

Oh and btw in case you wanna know where the code is, you might wanna open up this file: wp-includes/pluggable.php Line number: 1989

So when you disable this through the 3rd party plugin, your customers will only receive notifications from Amelia, without the following email:

"Username: ———

To set your password, visit the following address"

I hope that helps.

Hello Francesca,

You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there.

We wish you all the best.

Have a nice day.