As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

kris Waiting for Payment after purchase of an eventClosed   Amelia   Updated December 27, 2022 at 1:05pm   6 Most recent comment from Uroš Jovanović:Hello Kris,Thank you for that.I tested it out with the sandbox credentials and I was able to book the event via PayPal.Can you check if the live client ID and live secret values are correct and also ... Alejandro Ramírez On site cleaning servicesClosed   Amelia   Updated December 27, 2022 at 11:42am   2 Most recent comment from Uroš Jovanović:Hello Alejandro,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual ... [deleted] timeZone DB ValueClosed   Amelia   Updated December 27, 2022 at 11:32am   7 Most recent comment from Uroš Jovanović:Hello Kory,Thank you for reaching back out to us.Unfortunately, there is currently no such option, the customer would need to book the appointment from the front end for the time zone to be updated t ... SANTIAGO not showing propperly on mobilesClosed   Amelia   Updated December 27, 2022 at 11:14am   2 Most recent comment from Uroš Jovanović:Hello Santiago,Thank you for reaching out to us.Can you please let me know if this does not work only for a specific mobile device or is there an issue with every device?Looking forward to your reply. Michael Auto renewed on a monthly basisClosed   Amelia   Updated December 27, 2022 at 10:55am   2 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Pablo Cron doubtClosed   Amelia   Updated December 27, 2022 at 10:54am   4 Most recent comment from Uroš Jovanović:Hello Pablo,Glad to be able to assist you.Please let me know if you have any other qeustions. Harsh Want to send event Ticket in PDFClosed   Amelia   Updated December 27, 2022 at 10:36am   4 Most recent comment from Uroš Jovanović:Hello,I have passed this to our developers for possible customization, we will let you know if this is possible.Thank you for your patience. Dubois Integration on oxygen builderClosed   Amelia   Updated December 27, 2022 at 10:06am   4 Most recent comment from Uroš Jovanović:Hello Dubois,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Eduard Gestano Plugin Update IssueClosed   Amelia   Updated December 27, 2022 at 10:04am   5 Most recent comment from Uroš Jovanović:Hello Eduard,Glad to be able to assist you.Please let me know if you have any other questions. Dubois Loading time problemClosed   Amelia   Updated December 27, 2022 at 8:13am   2 Most recent comment from Marko Davidović:Hello Dubois,  Thank you for purchasing Amelia, and for reaching out to us.The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number o ... BOUKHENNOUS CHERIF Personnalisation dynamique des notificationsClosed   Amelia   Updated December 27, 2022 at 7:34am   2 Most recent comment from Marko Davidović:Hello Sharif, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features ... BRUCE YOUNG notificationsClosed   Amelia   Updated December 26, 2022 at 2:34pm   11 Most recent comment from Uroš Jovanović:Hello Bruce,Glad to be able to assist you.Please let me know if you have any other questions. BOUKHENNOUS CHERIF Fichier jointClosed   Amelia   Updated December 26, 2022 at 1:43pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Yes, it is possible to add that custom field placeholder to the employee notification template.Please let me know if you have any other questions. Euan Milne PackagesClosed   Amelia   Updated December 26, 2022 at 1:26pm   9 Most recent comment from Uroš Jovanović:Hello Euan,The refund is being processed and you will receive your money back in the next couple of days.Please let me know if you have any other questions. Chris Dieter Remove all pricing from AmeliaClosed   Amelia   Updated December 26, 2022 at 1:18pm   3 Most recent comment from Uroš Jovanović:Hello Chris,Thank you for reaching out to us.Can you please update the plugin to the latest version (6.0), test it out, and let me know if you have any other questions?Looking forward to your reply.