We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Dzulhelmi Jumat Order not appear in AppointmentsClosed   Amelia   Updated December 14, 2022 at 9:27am   3 Most recent comment from Uroš Jovanović:Hello Dzulhelmi,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Zeshan Get All Employees ProgrammaticallyClosed   Amelia   Updated December 13, 2022 at 3:18pm   6 Most recent comment from Uroš Jovanović:Hello Zeshan, This feature will be implemented in one of the future updates, but there is no ETA at the moment.Please let me know if you have any other questions. Michael configuration confusionClosed   Amelia   Updated December 13, 2022 at 2:56pm   25 Most recent comment from Miloš Jovanović:Hi, MichaelFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Jean-Michel Calendar ViewClosed   Amelia   Updated December 13, 2022 at 11:57am   8 Most recent comment from Marko Davidović:Hello Jean-Michel,We have tested this on your site and we can see that it is working, and we could not replicate the issue. We are using Linux/Chrome. You can send us a short one-minute video of the i ... kim wiil RefundClosed   Amelia   Updated December 13, 2022 at 10:26am   2 Most recent comment from Marko Davidović:Hello Kim, Thank you for reaching out to us.We are sorry to hear that you feel this way. We can issue you a refund if you wish of course, or you can tell us what the issue is so that we can try and he ... Oliver Martin Traffic Light Indication on datesClosed   Amelia   Updated December 13, 2022 at 9:49am   2 Most recent comment from Marko Davidović:Hello Oliver, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that i ... Michael configurationsClosed   Amelia   Updated December 13, 2022 at 8:03am   6 Most recent comment from Marko Davidović:Hello Michael,We will close this ticket now. We are glad to hear that everything is fine now.We wish you all the best. Have a nice day.  Patrick Multiple Booking of ServicesClosed   Amelia   Updated December 12, 2022 at 3:32pm   4 Most recent comment from Uroš Jovanović:Hello Patrick,Glad to be able to assist you.Please let me know if you have any other questions. Keith Byrne Excessive Server Physical Memory UsageClosed   Amelia   Updated December 12, 2022 at 1:10pm   10 Most recent comment from Uroš Jovanović:Hello Keith,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Ayishah Joanna Swiecinska calendar disabledClosed   Amelia   Updated December 12, 2022 at 1:07pm   8 Most recent comment from Uroš Jovanović:Hello Ayishah,We can have a Google Chat session if that is fine with you.In the meantime, you can check if the time zone of WordPress settings on your website is the same as the time zone settings in ... Michael Hoo Unable to login to SMSClosed   Amelia   Updated December 12, 2022 at 12:53pm   6 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for the admin access.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can ... Vojkan Maximum occupancy limitClosed   Amelia   Updated December 12, 2022 at 12:47pm   2 Most recent comment from Marko Davidović:Hello Vojkan, Thank you for reaching out to us.1. Once you create a service you can set the capacity in services/edit service. So if you set the capacity to maximum 1 only customer will be able to boo ... Marián Vojtko Custom SMS provider for SMS notificationsClosed   Amelia   Updated December 12, 2022 at 12:00pm   2 Most recent comment from Marko Davidović:Hello Marián, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can only use our provider and you can send SMS notifications via a credit that you ... Frédéric priceClosed   Amelia   Updated December 12, 2022 at 11:21am   6 Most recent comment from Marko Davidović:Hello Frédéric,We are sorry to hear that, but we understand and we respect your decision.We wish you all the best with your future endeavors. Have a nice day.  Leonardo Vasconcelos Lima google meet integrationClosed   Amelia   Updated December 12, 2022 at 10:57am   2 Most recent comment from Marko Davidović:Hello Leonardo, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the ...