We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kory Create, Update, and Delete UserClosed   Amelia   Updated December 22, 2022 at 8:06am   5 Most recent comment from Marko Davidović:Hello Kory, You are most welcome, and hopefully this will be added soon. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Have a n ... Lennard Additional guest not working on MobileClosed   Amelia   Updated December 22, 2022 at 12:19pm   17 Most recent comment from Marko Davidović:Hello Lennard,We just got the feedback from our colleagues and they have told us that we can see it ok on this page https://www.aruba-active-vacations.com/service-request/ maybe it's some cach ... Joffrey iCalendar synchronisation (booking.com, airbnb...)Closed   Amelia   Updated December 22, 2022 at 7:45am   2 Most recent comment from Marko Davidović:Hello Joffrey, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://feature ... Patrick Adding Text in the Appointment Slot for existing package in the Front end Customer PanelClosed   Amelia   Updated December 22, 2022 at 7:44am   4 Most recent comment from Marko Davidović:Hello Patrick, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the bes ... Francesca Kendall Next Day reminder not workingClosed   Amelia   Updated December 21, 2022 at 1:54pm   5 Most recent comment from Marko Davidović:Hello Francesca, You are most welcome, and we are glad that everything is fine now. And Miguel thanks a lot for your assistance.We wish you all the best. Have a nice day.  Patrick Questions about Services & PackagesClosed   Amelia   Updated December 21, 2022 at 11:17am   4 Most recent comment from Marko Davidović:Hello Patrick, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the bes ... mindingmymentalhealth Amelia widget not showing up on page designed in ElementorClosed   Amelia   Updated December 21, 2022 at 10:52am   6 Most recent comment from Uroš Jovanović:Hello,Thank you for clearing that up.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you pleas ... GMAZEL Renewal of plug in Amelia for 1 yearClosed   Amelia   Updated December 21, 2022 at 8:51am   6 Most recent comment from Marko Davidović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Lemaire Blacklist clientClosed   Amelia   Updated December 21, 2022 at 8:17am   2 Most recent comment from Marko Davidović:Hello Lemaire, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://feat ... Evan Amelia in a Pop-upClosed   Amelia   Updated December 21, 2022 at 8:15am   6 Most recent comment from Marko Davidović:Hello Evan, We went on this page and pop up opens everytime it just takes 1 second to load But as we mention speed of Amelia doesn't depend on us since your site is not on our servers. Looking fo ... David The hourglass spins indefinitely.Closed   Amelia   Updated December 21, 2022 at 8:14am   2 Most recent comment from Marko Davidović:Hello David, Thank you for reaching out to us. MAybe Amelia is in conflict with this plugin.  There is a plugin called "WP Plugin Manager" that is used to disable certain plugins from specific pages ... Anthony Lucas Google Meet for eventsClosed   Amelia   Updated December 21, 2022 at 7:40am   4 Most recent comment from Marko Davidović:Hello Anthony, You are most welcome, and hopefully, your suggestion will have plenty of votes.  If you have any more questions please open a new ticket for each question and we will gladly help you ... Sandeepa Using shortcode in a loop builderClosed   Amelia   Updated December 21, 2022 at 7:38am   13 Most recent comment from Marko Davidović:Hello Sandeepa, You can not set it like that. Since you are using Divi you need to create a separate template for each employee and when you add Amelia booking form you need to go to advanced and pre ... Eduard Gestano Linking Zoom Accounts of EmployeesClosed   Amelia   Updated December 20, 2022 at 8:01pm   2 Most recent comment from Miloš Jovanović:Hi, Eduard Thanks for reaching out to usPersonal Zoom accounts can't be linked yet.  We'll work on that in the future, but in order for each employee to have his own Zoom account, they ne ... Temper downloading error in TMS storeClosed   Amelia   Updated December 20, 2022 at 4:25pm   6 Most recent comment from Uroš Jovanović:Hello Oliver,Thank you for reaching back out to us.We will perform checks for the download issue, here is the latest version of the Amelia plugin attached to this response.Please let me know if you h ...