We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Sandeepa Using shortcode in a loop builderClosed   Amelia   Updated December 21, 2022 at 7:38am   13 Most recent comment from Marko Davidović:Hello Sandeepa, You can not set it like that. Since you are using Divi you need to create a separate template for each employee and when you add Amelia booking form you need to go to advanced and pre ... Eduard Gestano Linking Zoom Accounts of EmployeesClosed   Amelia   Updated December 20, 2022 at 8:01pm   2 Most recent comment from Miloš Jovanović:Hi, Eduard Thanks for reaching out to usPersonal Zoom accounts can't be linked yet.  We'll work on that in the future, but in order for each employee to have his own Zoom account, they ne ... Temper downloading error in TMS storeClosed   Amelia   Updated December 20, 2022 at 4:25pm   6 Most recent comment from Uroš Jovanović:Hello Oliver,Thank you for reaching back out to us.We will perform checks for the download issue, here is the latest version of the Amelia plugin attached to this response.Please let me know if you h ... Alisha Choosing meeting typeClosed   Amelia   Updated December 20, 2022 at 4:01pm   4 Most recent comment from Uroš Jovanović:Hello Alisha,Thank you for the suggestion.Please let me know if you have any other questions. Karthick Whatsapp IntegrationClosed   Amelia   Updated December 20, 2022 at 12:26pm   2 Most recent comment from Uroš Jovanović:Hello Karthick,Thank you for reaching out to us.1. The WhatsApp messages in the Amelia integration are free of charge. 2. If your phone number is already connected to a business account for some othe ... Liz Gift CertificatesClosed   Amelia   Updated December 20, 2022 at 10:37am   2 Most recent comment from Uroš Jovanović:Hello Liz,Thank you for reaching out to us.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions. Pablo Consecutive appointmentClosed   Amelia   Updated December 20, 2022 at 10:17am   4 Most recent comment from Uroš Jovanović:Hello Pablo,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins tha ... roman Why doesn't it work?Closed   Amelia   Updated December 20, 2022 at 10:08am   2 Most recent comment from Uroš Jovanović:Hello Roman,Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3188013/ For future r ... Dasha existing Wordpress user and front end panelClosed   Amelia   Updated December 20, 2022 at 9:34am   4 Most recent comment from Uroš Jovanović:Hello Dasha,Yes, it can cause a conflict between different roles if you have both Employee and customer panel.Glad to hear that the issue has been resolved.Please let me know if you have any other qu ... Taylor Willis Issue with employee panelClosed   Amelia   Updated December 19, 2022 at 11:18pm   2 Most recent comment from Uroš Jovanović:Hello Taylor,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Adrianne Meldrum PackagesClosed   Amelia   Updated December 19, 2022 at 10:21pm   2 Most recent comment from Uroš Jovanović:Hello Adrianne,Thank you for reaching out to us.At the moment, packages in Amelia allow customers to choose their own date/time when booking appointments from those packages.Hope this helps you.Pleas ... Stéphane Event catégorieClosed   Amelia   Updated December 19, 2022 at 10:16pm   2 Most recent comment from Uroš Jovanović:Hello Stéphane,Thank you for reaching out to us.Unfortunately, that is currently not possible as you need to specify the exact capacity fo the event.Please let me know if you have any other question ... Franck the Service Edition does not loadClosed   Amelia   Updated December 19, 2022 at 4:26pm   14 Most recent comment from Uroš Jovanović:Hello Victor,Thank you for that. I will respond to your ticket as soon as possible.Please let me know if you have any other questions. Barbara Thieme Recurring appointments are only displayed with only the total priceClosed   Amelia   Updated December 19, 2022 at 3:34pm   6 Most recent comment from Uroš Jovanović:Hello Barbara,This can only be done from our side.I will have this ticket closed. Kristin SMS NoificationsClosed   Amelia   Updated December 19, 2022 at 12:40pm   7 Most recent comment from Miloš Jovanović:Hi Kristin, and Tamara, it seems that you are both having the same issue, if you try to Log in existing Amelia SMS account, or try to Sign Up for a new Amelia SMS account - do you just get a "spinnin ...