We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Filippo Ponzetti Hiding Capacity info from event's listClosed   Amelia   Updated December 15, 2022 at 1:48pm   7 Most recent comment from Marko Davidović:Hello Filippo, We thank you very much for your kind words, every praise and support means a lot to us. As a small token of our attention, we are sending you this SMS coupon 3ABC7FDF. If you find the ... Jas Customer PasswordClosed   Amelia   Updated December 15, 2022 at 1:19pm   5 Most recent comment from Marko Davidović:Hello Jas, We do not have this issue, other users, personally, I have never seen that anybody's button is missing. We are not sure what do you mean by template?  At this time we do not need the ... Rory Finch Google calendar errorClosed   Amelia   Updated December 15, 2022 at 1:19pm   4 Most recent comment from Uroš Jovanović:Hello Rory,Can you please test it out now and let me know if it works or not?Looking forward to your reply. Randy Soare Can't Purchase Additional ServicesClosed   Amelia   Updated December 15, 2022 at 1:13pm   2 Most recent comment from Uroš Jovanović:Hello Randy,Thank you for reaching out to us.Can you please let me know how you configured the service add-on, was it through Amelia?Looking forward to your reply. Jeff Setup of classesClosed   Amelia   Updated December 15, 2022 at 12:58pm   2 Most recent comment from Marko Davidović:Hello Jeff , Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ... Jonas Höglund Customer PanelClosed   Amelia   Updated December 15, 2022 at 12:51pm   14 Most recent comment from Miloš Jovanović:Hi, Jonas  I am delighted to hear that this has been resolved. Thank you for letting us know.  Anything else that we could assist with, please don't hesitate to create new tickets and we will ... Rakinul Amelia Not InstallClosed   Amelia   Updated December 15, 2022 at 12:42pm   8 Most recent comment from Uroš Jovanović:Hello Rakinul,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Natascha Vantuykom purchased packagesClosed   Amelia   Updated December 15, 2022 at 11:07am   4 Most recent comment from Miloš Jovanović:Hi, Natascha  Sorry for the waiting time. Stanislav is out of Office currently, so we will take over this ticket. - We can see what you mean, but unfortunately, at this  time, when we go from the ... Allison Quinlan Payments from Stripe via AmeliaClosed   Amelia   Updated December 15, 2022 at 9:51am   2 Most recent comment from Marko Davidović:Hello Allison, Thank you for reaching out to us. In Amelia/setting/payments you have the option to Set MetaData and Description Just enter the placeholder for information that you want to be shown th ... Jas Reduce space on top of Step by Step wizardClosed   Amelia   Updated December 15, 2022 at 9:01am   4 Most recent comment from Marko Davidović:Hello Jas, Thank you for reaching out to us.Yes, there is a default margin , top and bottom margin as 100px. It is the same on our Demo here. We are gathering all the feedback and suggestions for imp ... Francesca Kendall Certain people depositClosed   Amelia   Updated December 14, 2022 at 4:46pm   2 Most recent comment from Uroš Jovanović:Hello Francesca,Thank you for reaching out to us.At the moment, there is no option to set a deposit only for certain customers, but there is an option to set a deposit per service.Please let me know ... renae Stevens booking issueClosed   Amelia   Updated December 14, 2022 at 4:42pm   2 Most recent comment from Uroš Jovanović:Hello Renae,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Nicole Binder Language SettingsClosed   Amelia   Updated December 14, 2022 at 4:42pm   2 Most recent comment from Uroš Jovanović:Hello Nicole,Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. I ... Jennefer Events & PackagesClosed   Amelia   Updated December 14, 2022 at 4:36pm   2 Most recent comment from Uroš Jovanović:Hello Jennefer,Thank you for reaching out to us.Unfortunately, there is currently no option to create packages for services but we have the plan to include this feature in one of the future updates, ... Jacob S Scheduling ServicesClosed   Amelia   Updated December 14, 2022 at 3:08pm   2 Most recent comment from Uroš Jovanović:Hello Jacob,Thank you for reaching out to us.For that purpose, you can set different working periods to be applied to specific services.Please let me know if you have any other questions.