As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Shigeru Harazaki clock formatClosed   Amelia   Updated March 3, 2023 at 3:54pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Shigeru.Let me know if there's anything else I can do to help. Shane Error MessageClosed   Amelia   Updated March 3, 2023 at 3:25pm   17 Most recent comment from Uroš Jovanović:Hello Shane,Glad to be able to assist you.Please let me know if you have any other questions. Valeria Duarte Recurring appontments not showing on woocommerce checkoutClosed   Amelia   Updated March 3, 2023 at 2:27pm   2 Most recent comment from Uroš Jovanović:Hello Valeria,We have noted this issue and forwarded it to our developers to fix it for the next few updates.Please let me know if you have any other questions. Miguel Various employes available to same serviceClosed   Amelia   Updated March 3, 2023 at 1:52pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Miguel, glad I could be of assistance.Let me know if there's anything else I can do to help. JenBurke configurationClosed   Amelia   Updated March 3, 2023 at 11:45am   2 Most recent comment from Aleksandar Vuković:Hello there.Thank you for reaching out to us.With the Basic license plan (that you currently have), you wouldn't be able to achieve this.If you were to upgrade the license to Pro, you would be a ... Wolf Ferrari MultipleClosed   Amelia   Updated March 3, 2023 at 11:22am   2 Most recent comment from Aleksandar Vuković:Hello Wolf.With your current license plan (Basic) you can only use Amelia on one website. You can, however, upgrade your license to Pro, which supports up to 3 domains (websites). Nicole Amelia Upgrade to Pro VersionClosed   Amelia   Updated March 3, 2023 at 8:51am   15 Most recent comment from Aleksandar Vuković:Hello Nicole.Marko is out sick, so I'll take over this ticket.The customer is created in Amelia as soon as they book an appointment. In order to allow them to log into the Customer Panel, you ne ... Florian Events 'BOOKED' columnClosed   Amelia   Updated March 3, 2023 at 8:49am   4 Most recent comment from Aleksandar Vuković:Hey Florian.Marko is out sick, so I'll take over his ticket to simply say thank you for letting us knowPlease feel free to reach out to us if you have any further questions or concerns! Bertrand Escaffre Employee panel specific days not functionnalClosed   Amelia   Updated March 3, 2023 at 8:44am   8 Most recent comment from Aleksandar Vuković:Hello Bertrand.Marko is out sick, so I'll take over this ticket.The update has been postponed due to some issues that were found during testing. It should be released next week.Sorry for the dela ... Jeff Mauget Cron instructions not workingClosed   Amelia   Updated March 2, 2023 at 7:37pm   5 Most recent comment from Djordje Filipovic:Hi guys, Since my issue is about the same topic, I thought it would be better to post here, rather than just creating a new ticket. So unlike Jeff, I have no error messages, it's just that my cus ... Pavel Front-end sortind Location by NameClosed   Amelia   Updated March 2, 2023 at 4:46pm   25 Most recent comment from Uroš Jovanović:Hello Pavel,Glad to be able to assist you.Please let me know if you have any other questions. Gretchen Custom PrcingClosed   Amelia   Updated March 2, 2023 at 4:16pm   2 Most recent comment from Uroš Jovanović:Hello Gretchen,Thank you for reaching out to us.You can suggest that feature on the following link: https://features.wpamelia.com/  We carefully follow suggestions from our customers and the more v ... Jermon Green Setting up Course TimetableClosed   Amelia   Updated March 2, 2023 at 3:53pm   3 Most recent comment from Uroš Jovanović:Hello Jermon,Thank you for reaching out to us.The best way to set this up is with events in Amelia. You can read more about events at the following link.Please let me know if you have any other questi ... George Can't connect employee google calendarClosed   Amelia   Updated March 2, 2023 at 3:35pm   8 Most recent comment from Uroš Jovanović:Hello Aliyah,Thank you for reaching out to us.Can you please create a separate ticket and I will assist you with this?Looking forward to your reply. Patrick Unable to Edit Appointments on Frontend Panel after changing minimum time requiredClosed   Amelia   Updated March 2, 2023 at 3:21pm   5 Most recent comment from Uroš Jovanović:Hello Patrick,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins ...