As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Digna Mielard Form 2.0Closed   Amelia   Updated March 8, 2023 at 10:13am   15 Most recent comment from Aleksandar Vuković:You're welcome, Digna, glad I could be of assistance!Let me know if there's anything else I can do to help. Sarah Booking timesClosed   Amelia   Updated March 8, 2023 at 7:54am   2 Most recent comment from Marko Davidović:Hello Sarah, Thank you for reaching out to us.If you set your default time slot step in general settings to 15 minutes or even 5 and if you turn off of the option Use service duration for booking a t ... Florian Events Calendar '+2 events'Closed   Amelia   Updated March 7, 2023 at 1:39pm   4 Most recent comment from Uroš Jovanović:Hello Florian,Glad to be able to assist you.Please let me know if you have any other questions. Florian Upcoming eventsClosed   Amelia   Updated March 7, 2023 at 1:39pm   4 Most recent comment from Marko Davidović:Hello Florian,We try to help as best and as fast as we can. Sometimes there is a large number of tickets and we can not reply as fast as we can. But we try to respond as quickly as possible.We wish yo ... John Leighton Appointment sharing, possiblyClosed   Amelia   Updated March 7, 2023 at 11:36am   6 Most recent comment from Marko Davidović:Hello John,Unfortunately, currently, this feature is not built-in in Amelia. There is no option yet in Amelia where you can turn of the option for canceling the appointment only the option for reshced ... María Reyna Booking form 2.0 not showing on the websiteClosed   Amelia   Updated March 7, 2023 at 11:13am   9 Most recent comment from Marko Davidović:Hello María,We are glad to hear that that this has been resolved. But since you have WPRocket the new booking form should be displayed when you clear the cache, since you have a caching plugin or opt ... Stephen Assigning two employees to a bookingClosed   Amelia   Updated March 7, 2023 at 11:09am   6 Most recent comment from Uroš Jovanović:Hello Luca,Thank you for reaching out to us.We have the plan to implement this in the future, but there is no ETA on when this will be available.Please let me know if you have any other questions. Lindsay Automatic Customer from Wordpress userClosed   Amelia   Updated March 7, 2023 at 10:56am   18 Most recent comment from Uroš Jovanović:Hello Lindsay,I am really glad to hear you will be doing a review for Amelia on Capterra. On behalf of the whole Amelia team, I wanted to say thank you.To keep our collaboration going, please let u ... Theuns Sms Notification not workingClosed   Amelia   Updated March 7, 2023 at 10:36am   17 Most recent comment from Miloš Jovanović:Hi, Theuns. Our 2nd level Team responded. Considering everything in this situation, their advice is to move to a dedicated hosting solution. Then you will be able to simply ask your hosting to make s ... Patrick Mayr Packages on predefined ServiceClosed   Amelia   Updated March 7, 2023 at 10:19am   13 Most recent comment from Uroš Jovanović:Hello Patrick,Unfortunately, there is currently no such option in Amelia, but you can check the following article on how to set this up with jQuery.Please let me know if you have any other questions. Juliette Differents problems with AmeliaClosed   Amelia   Updated March 7, 2023 at 9:31am   2 Most recent comment from Marko Davidović:Hello Juliette, Thank you for reaching out to us.When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to ... Bertrand Escaffre bug slot available that is already reserved for another serviceClosed   Amelia   Updated March 7, 2023 at 9:27am   7 Most recent comment from Aleksandar Vuković:Thank you Bertrand.I won't be doing the testing, but it will be forwarded to our QA teamAs soon as I hear from them I'll get back to you. Shane Feltham Unable to manage servicesClosed   Amelia   Updated March 7, 2023 at 9:25am   2 Most recent comment from Uroš Jovanović:Hello Shane,Thank you for reaching out to us.In Amelia, the employee cannot create a service, only the admin and manager can create services.Please let me know if you have any other questions. Luca Notifications deliveryClosed   Amelia   Updated March 7, 2023 at 9:16am   22 Most recent comment from Uroš Jovanović:Hello Luca,Thank you for your patience and for your feedback on this.The issue is that the cron events on your website cannot be modified (deleted), and also there is the following error on the cron ... Shane Feltham List employees on the front-endClosed   Amelia   Updated March 7, 2023 at 8:43am   2 Most recent comment from Uroš Jovanović:Hello Shane,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ...