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Public Tickets

Abigail Semple Skipper Amelia not loading and critical error on siteClosed   Amelia   Updated January 10, 2023 at 11:15am   2 Most recent comment from Marko Davidović:Hello Abigail, Thank you for reaching out to us.We can see the Amelia on your site and it is workingCan you please confirm to us that the issue has been resolved?Looking forward to your reply.  Griet Bosselaers 2 questions about the step-by-step booking formClosed   Amelia   Updated January 10, 2023 at 11:05am   6 Most recent comment from Uroš Jovanović:Hello Griet,Glad to be able to assist you.Please let me know if you have any other questions. Roland ImprovementClosed   Amelia   Updated January 10, 2023 at 10:38am   4 Most recent comment from Uroš Jovanović:Hello Roland,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... jennifer specht upgradeClosed   Amelia   Updated January 10, 2023 at 10:28am   2 Most recent comment from Uroš Jovanović:Hello Jennifer,Thank you for reaching out to us.The discount does not apply to upgrades, thus you will have to refund a current license and purchase a new one.Please let me know if that is fine with y ... Hector Adding custom field values in client and employee emailsClosed   Amelia   Updated January 10, 2023 at 9:14am   3 Most recent comment from Uroš Jovanović:Hello Hector,Glad to hear that this has been resolved.Please let me know uf you have any other questions. Hector Marking appointments as pending when choosing offline paymentClosed   Amelia   Updated January 10, 2023 at 9:09am   3 Most recent comment from Uroš Jovanović:Hello Hector,Glad to hear that you resolved this.Please let me know if you have any other questions. Hector Locations and employyes not displayingClosed   Amelia   Updated January 10, 2023 at 9:06am   4 Most recent comment from Uroš Jovanović:Hello Hector,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Bobby Fong Add To Calendar one more time!Closed   Amelia   Updated January 10, 2023 at 8:38am   2 Most recent comment from Marko Davidović:Hello Bobby, Thank you for reaching out to us.Unfortunately, no. This is created during to booking process and if this is skipped there is no other way to send it to them again I'm afraid. If yo ... Ronan Flynn Unable to add wordpress users as employeesClosed   Amelia   Updated January 10, 2023 at 8:21am   2 Most recent comment from Marko Davidović:Hello Ronan, Thank you for reaching out to us.Please check if that mail is used with some other role like amelia manager or customer and admin. Employees in Amelia can not have multiple roles this wil ... Karen Custom fields for EventsClosed   Amelia   Updated January 10, 2023 at 8:03am   2 Most recent comment from Marko Davidović:Hello Karen, Thank you for reaching out to us.Custom fields are saved for that appointment or event only. This in not saved in the customer profile. So you need to go to event/attendee and then click ... Victor Loanding Edit Appointements and create eventsClosed   Amelia   Updated January 9, 2023 at 6:27pm   12 Most recent comment from Uroš Jovanović:Hello Victor,Can you please confirm if it still does not work from your end as it works great from mine?Looking forward to your reply. Giam Unable to continue after selected date and time in the Packages appointmentClosed   Amelia   Updated January 9, 2023 at 6:17pm   4 Most recent comment from Uroš Jovanović:Hello Giam,We have isolated this issue and have passed this to our developers and it will be fixed for the next update.Please let me know if you have any other question Paul Shears VouchersClosed   Amelia   Updated January 9, 2023 at 6:15pm   4 Most recent comment from Uroš Jovanović:Hello Paul,Thank you for clearing that up.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions. Lukasz Gasienica Problem with adding Appointments from Employee PanelClosed   Amelia   Updated January 9, 2023 at 5:15pm   9 Most recent comment from Uroš Jovanović:Hello Lukasz,Thank you for your patience and the update.At the moment, I cannot see the "Book an Appointment" on the employee panel, have you hidden it with CSS?Looking forward to your reply. Promsy Célia Cancel appointmentClosed   Amelia   Updated January 9, 2023 at 4:53pm   6 Most recent comment from Uroš Jovanović:Hello,For that purpose, you need to enable the "Customer panel" and also enable the "Allow customers to reschedule their own appointments" option on the Amelia/Settings/Roles settings page.Hope this h ...