As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

CHAVAND CustomisationClosed   Amelia   Updated June 29, 2023 at 12:30pm   7 Most recent comment from Marko Davidović:Hello CHAVAND,We try to help as best as we can but some features are not available at this time.If you have any more questions please open a new separate ticket for each question and we will gladly h ... An Janssens Events calendar : closed eventClosed   Amelia   Updated June 29, 2023 at 12:29pm   4 Most recent comment from Marko Davidović:Hello An,We are glad to hear that everything is fine now and If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the ... Roberto I cannot select a specific event in the calendarClosed   Amelia   Updated June 29, 2023 at 12:13pm   4 Most recent comment from Marko Davidović:Hello Roberto, You are most welcome, and we are glad if we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Erica Amelia & WC Products IntegrationClosed   Amelia   Updated June 29, 2023 at 11:48am   4 Most recent comment from Marko Davidović:Hello Erica, Yes, and no. When you create a service (studio entry) allocate a WC product to it but packages are part of that service you do not need a different product in WooCommerce for packages yo ... Don Carter tech supportClosed   Amelia   Updated June 29, 2023 at 11:18am   3 Most recent comment from Marko Davidović:Hello again Don,We are sending you a custom CSS that you need to apply to this page where this happens .am-event__btn { background: white !important; } .amelia-app-booking #amelia-booking-wrap #am-e ... Angelo Payment reminderClosed   Amelia   Updated June 29, 2023 at 11:12am   4 Most recent comment from Uroš Jovanović:Hello Angelo,Glad to be able to assist you.Pleas let me know if you have any other questions. Amir Hanna Strip Icon While processing paymentClosed   Amelia   Updated June 29, 2023 at 10:53am   10 Most recent comment from Marko Davidović:Hello again Amir,In your video we can see that you copied the placeholder but you did not paste/add it to description. Please paste it for example with ctrl+v or with right click on the mouse and choo ... Christian Organizer tag not working for eventsClosed   Amelia   Updated June 29, 2023 at 10:30am   19 Most recent comment from Aleksandar Vuković:Thank you for keeping this ticket alive, Simon.Since the bug has been created, I believe it will be resolved relatively soon. I can't make any promises, but if the developers inform us it' ... Sandeepa Cancel option showing up for services for which cancellation is disabledClosed   Amelia   Updated June 29, 2023 at 10:12am   2 Most recent comment from Marko Davidović:Hello again Sandeepa, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. There is no option built in Amelia where you can forbid customers to cancel app ... Henry Duah Automating Employees and Customers Sign upClosed   Amelia   Updated June 29, 2023 at 10:11am   4 Most recent comment from Marko Davidović:Hello Henry, Laura Hackett One Service, 2 ResourcesClosed   Amelia   Updated June 29, 2023 at 9:51am   2 Most recent comment from Marko Davidović:Hello Laura, Thank you for reaching out to us.Unfortunately, no, our resources option can not function in that way.I'll kindly ask you to add it as a feature suggestion on this link https://featu ... Tirol Booking Time manuellClosed   Amelia   Updated June 29, 2023 at 9:48am   3 Most recent comment from Marko Davidović:Hello Tirol, Thank you for reaching out to us.Please go to settings general settings and set the desfult time slot step to 5 minutes and this will allow you to book the appointment to every 5 minutes. ... Francisco Employee tag is not adequateClosed   Amelia   Updated June 29, 2023 at 9:46am   2 Most recent comment from Marko Davidović:Hello Francisco, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can change label in a booking form but we do not have customize option for emply ... Geoff How to Override a DateClosed   Amelia   Updated June 29, 2023 at 9:14am   2 Most recent comment from Marko Davidović:Hello Geoff, Thank you for reaching out to us.Yes, we have option called allow admin to book any time and you can find it in settings/role settingsThis should help you achieve what you need.Please try ... Julia Calendar view front endClosed   Amelia   Updated June 29, 2023 at 8:56am   2 Most recent comment from Uroš Jovanović:Hello Julia,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ...