We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mikhail How to disable popup with packageClosed   Amelia   Updated June 20, 2023 at 2:58pm   2 Most recent comment from Uroš Jovanović:Hello Mikhail,Thank you for reaching out to us.For that purpose, you can use the following shortcode:[ameliastepbooking show=services]Hope this helps you.Please let me know if that worked for you. kamran khan google calendarClosed   Amelia   Updated June 20, 2023 at 1:13pm   2 Most recent comment from Uroš Jovanović:Hello Kamran,Thank you for reaching out to us.Events from Google Calendar will not be displayed in Amelia but busy events from Google Calendar will block time slots in Amelia. For that purpose, pleas ... Emanuel Delay with WhatsApp Notification to ClientsClosed   Amelia   Updated June 20, 2023 at 12:07pm   4 Most recent comment from Marko Davidović:Hello Emanuel,Unfortunately, no, we would love to help but we provide only integration so that yoyou can combine this with Amelia but everything else is happening on their end and we have no insight ... CHIA TECHNICALClosed   Amelia   Updated June 20, 2023 at 11:50am   2 Most recent comment from Marko Davidović:Hello again CHIA, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3395450/ For future reference, please don' ... CHIA ​Time Slots keeps loading, non-stop, cant do booking. urgentClosed   Amelia   Updated June 20, 2023 at 11:50am   2 Most recent comment from Marko Davidović:Hello again CHIA,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3395450/For future reference, please don't ... Maddi Search function and filtersClosed   Amelia   Updated June 20, 2023 at 9:16am   8 Most recent comment from Aleksandar Vuković:Hello Maddi.The update should be released within a week if everything goes well during testing. James Poindexter booking form - congratsClosed   Amelia   Updated June 20, 2023 at 8:43am   5 Most recent comment from Uroš Jovanović:Hello James, Glad to hear that you found the solution to this. Please let me know if you have any other questions. km BuddyBoss integrationClosed   Amelia   Updated June 20, 2023 at 8:32am   3 Most recent comment from Marko Davidović:Hello Km, Thank you for your interest in our product.We are glad to hear that you find what you needed and If you have any more questions please open a new separate ticket for each question and we w ... Roshan Sujeebun Events are not appearing properly on the backendClosed   Amelia   Updated June 20, 2023 at 8:30am   7 Most recent comment from Uroš Jovanović:Hello Roshan,Thank you for the update on this and I am glad to hear that the issue has been resolved now.My apologies if I already asked this before, but may I ask you for a small favor if you don� ... David vega barbosa exportacion de citasClosed   Amelia   Updated June 20, 2023 at 5:41am   2 Most recent comment from Marko Davidović:Hello David, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia.These are only option that we have at this timeI'll kindly ask you to add it as a ... Emma "Email already in use" message, although this email address is not used anymoreClosed   Amelia   Updated June 20, 2023 at 3:52am   4 Most recent comment from Marko Davidović:Hello Emma, You are most welcome and we are glad to hear that everything is fine now. If you have any more questions please open a new separate ticket for each question and we will gladly help you th ... sabat urgent problem reservation quantityClosed   Amelia   Updated June 19, 2023 at 8:57pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Marion.Let me know if there's anything else I can do to help. Robin Plugin disfunctionClosed   Amelia   Updated June 19, 2023 at 6:41pm   4 Most recent comment from Aleksandar Vuković:Hi again Robin.It's a standard troubleshooting procedure to request access to a WordPress site. WordPress, as an open-source system, is quite complex to troubleshoot because there aren't two ... Ioannis Coupons for specific customersClosed   Amelia   Updated June 19, 2023 at 12:14pm   2 Most recent comment from Uroš Jovanović:Hello Ioannis,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Tyrhone Customer panel redirectClosed   Amelia   Updated June 19, 2023 at 12:07pm   2 Most recent comment from Uroš Jovanović:Hello Tyrhone,Thank you for reaching out to us.In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credentials, ...