As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Virginie Valade No notifications sent to clients when appointments are rescheduleClosed   Amelia   Updated June 23, 2023 at 9:16am   6 Most recent comment from Uroš Jovanović:Hello Virginie,Please provide me with the URL of your website as well and I will assist you with this.Looking forward to your reply. Maey Pronk booking packages 500 internal server error (AJAX request)Closed   Amelia   Updated June 23, 2023 at 8:54am   11 Most recent comment from Uroš Jovanović:Hello Matyas,Glad to hear that.Please let me know if you have any other questions. David Burton Appointments not showing in adminClosed   Amelia   Updated June 23, 2023 at 8:50am   7 Most recent comment from Marko Davidović:Hello David, We thank you for your suggestion and will forward your suggestion to the appropriate sector.If you have any more questions please open a new separate ticket for each question and we wil ... PeriPeriCreative Extras quantity checksClosed   Amelia   Updated June 23, 2023 at 7:52am   4 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.This option is not highly requested or event of it was requested. We implement option often per request of our customers but if some features have 1 or 3 votes ... Peter Schrock Seeing Package BookingsClosed   Amelia   Updated June 23, 2023 at 6:22am   3 Most recent comment from Marko Davidović:Hello Peter, Thank you for reaching out to us.We are glad to hear that you found a solution and If you have any more questions please open a new separate ticket for each question and we will gladly ... Thos Maelle very slow loading timeClosed   Amelia   Updated June 23, 2023 at 5:56am   2 Most recent comment from Marko Davidović:Hello Thos, Thank you for reaching out to us. The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. As for the s ... Angela Events front end custom coloursClosed   Amelia   Updated June 23, 2023 at 5:53am   2 Most recent comment from Marko Davidović:Hello Angela, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Soon in the next couple of weeks, we should implement new event booking forms that wil ... Sean Howell Extras and Category will not delete, PLUS the new category not showing right informationClosed   Amelia   Updated June 23, 2023 at 5:50am   11 Most recent comment from Marko Davidović:Hello Sean,You are most welcome, and we are glad if we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Hav ... Sean Howell Category shortcode not workingClosed   Amelia   Updated June 22, 2023 at 8:51pm   2 Most recent comment from Uroš Jovanović:Hello Sean,Thank you for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his w ... Andrew Amelia EventClosed   Amelia   Updated June 22, 2023 at 4:00pm   10 Most recent comment from Uroš Jovanović:Hello Andrew,Thank you for the update on this.You can test it out with your admin user as well.Please let me know if it works or not.Looking forward to your reply. Elton need help with the event list editorClosed   Amelia   Updated June 22, 2023 at 12:31pm   2 Most recent comment from Marko Davidović:Hello Elton, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ... PeriPeriCreative Extras in notifications mailClosed   Amelia   Updated June 22, 2023 at 12:12pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpa ... PeriPeriCreative Appointment changed notification email not showing datesClosed   Amelia   Updated June 22, 2023 at 12:10pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Also, thank you for pointing this out to us.We have noted this and passe it to our management to be added in the near future.Thank you for the suggestion and fee ... Fabrizio Package Specialist NotificationClosed   Amelia   Updated June 22, 2023 at 11:52am   6 Most recent comment from Uroš Jovanović:Hello Fabrizio,We have noted this issue and passed it on to our developers.I hope that it will be resolved in the near future.Thank you for your patience. Rene changing appointmentClosed   Amelia   Updated June 22, 2023 at 11:51am   16 Most recent comment from Uroš Jovanović:Hello Rene, I have sent you a fixed version of the Amelia plugin via email. Please let me know if that helped you with this issue. Looking forward to your reply.