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Public Tickets

Geoffroy Can't create new notificationClosed   Amelia   Updated April 28, 2023 at 3:15pm   4 Most recent comment from Uroš Jovanović:Hello Geoffroy,We are going to include the option in the future to allow notifications on your website when a new update has been released.Glad to hear that the issue has been resolved.My apologies i ... Geoffroy Email not sendingClosed   Amelia   Updated April 28, 2023 at 3:12pm   2 Most recent comment from Uroš Jovanović:Hello Geoffroy,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their ... Rene appointmentsClosed   Amelia   Updated April 28, 2023 at 2:55pm   2 Most recent comment from Uroš Jovanović:Hello Rene,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Helmut Berger Import / ExportClosed   Amelia   Updated April 28, 2023 at 2:48pm   2 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for reaching out to us.This will be available in the next couple of months or so, but there is no ETA on this.Please let me know if you have any other questions. Sean SMTPClosed   Amelia   Updated April 28, 2023 at 12:55pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.If you configure SMTP through other configurations on the website, you will need to use "WP Mail" as a Mail service on the Amelia/Settings/Notifications page.Hop ... Eric Kirmse Probleme mit WoocommerceClosed   Amelia   Updated April 28, 2023 at 12:29pm   10 Most recent comment from Uroš Jovanović:Hello Eric,Thank you for the update on this.How is the email configured on your website? I first thought that it was an extra, but since you mentioned events, that is not possible.Looking forward to y ... Rene resourcesClosed   Amelia   Updated April 28, 2023 at 12:00pm   6 Most recent comment from Marko Davidović:Hello Rene,Yes, this helps a lot, most likely you have several roles added to other user in Wp user. Can you please check this? You can not be Admin and manager or admin and employee, etc at the sam ... Digna Mielard Discount via QR coeClosed   Amelia   Updated April 28, 2023 at 11:30am   2 Most recent comment from Uroš Jovanović:Hello Digna,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Steven Gauerke Customer TimezoneClosed   Amelia   Updated April 28, 2023 at 11:26am   4 Most recent comment from Marko Davidović:Hello Steven,Can you please check what time zone is set for your WordPress? You have set the time zone for your employee but you can see it in your time zone and when he logs is to his panel he is see ... Favio Alexander No permite guardar nuevos cambios en los formularios de reservaClosed   Amelia   Updated April 28, 2023 at 8:57am   2 Most recent comment from Marko Davidović:Hello Favio, Thank you for purchasing our product, and for reaching out to us. When you see that you have a 403 error. The 403 Forbidden Error happens when the web page (or another resource) that yo ... Angelo Amati Employee Panel IssueClosed   Amelia   Updated April 28, 2023 at 8:23am   4 Most recent comment from Marko Davidović:Hello Lee, You can use export but as admin not as employee, and I can agree that this option might be useful for certain types of business. The best I do is I can also forward this ticket to be revi ... Beata Kohlbek javascript filesClosed   Amelia   Updated April 28, 2023 at 7:08am   2 Most recent comment from Marko Davidović:Hello Beata, Thank you for reaching out to us. The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. As for the ... Lauryanne Notification event bookingClosed   Amelia   Updated April 28, 2023 at 7:06am   2 Most recent comment from Marko Davidović:Hello Lauryanne, Thank you for reaching out to us.Yes, when someone books the event your employee will be notified. What information will your customer receive depends on your choice of placeholder th ... Yasmine Haddad Paypal 4xClosed   Amelia   Updated April 28, 2023 at 6:43am   4 Most recent comment from Marko Davidović:Hello Yasmine,Unfortunately, currently, this feature is not built-in in Amelia. We only have a core integrations with payments system and this can not be used with Amelia at this time. Customers can o ... Alexandra Amelia doesn't work properlyClosed   Amelia   Updated April 28, 2023 at 6:39am   4 Most recent comment from Marko Davidović:Hello Alexandra,You can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only ...