As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Milove Clairin Connect zoomClosed   Amelia   Updated June 30, 2023 at 12:43pm   4 Most recent comment from Uroš Jovanović:Hello Milove,Have you connected the employee to the Zoom user on the Amelia/Employees page?Looking forward to your reply. An Janssens Event booking checkoutClosed   Amelia   Updated June 30, 2023 at 12:38pm   2 Most recent comment from Uroš Jovanović:Hello An,Thank you for reaching out to us.Unfortunately, there is no option to skip the Amelia checkout page, but if you enter the data for the customer, that data will be transferred over to the WooC ... Mark Coupon NotificationsClosed   Amelia   Updated June 30, 2023 at 12:36pm   2 Most recent comment from Marko Davidović:Hello Mark, Thank you for reaching out to us.Yes, that is correct and you also have to leave a coupon placeholder outside notifications and only add it when you want to send it to your customers.If yo ... TONTALE Setting Email reminderClosed   Amelia   Updated June 30, 2023 at 12:34pm   5 Most recent comment from Marko Davidović:Hello again TONTALE, Thank you for reaching out to us.We can confirm that the process is still the same for WP Crontrol, It seems that you simply don't see the "PHP Event" radio option while maki ... Aidan WhatsApp Variables - Incorrect AmountClosed   Amelia   Updated June 30, 2023 at 12:33pm   2 Most recent comment from Uroš Jovanović:Hello Aidan,Thank you for reaching out to us.The thing is that you cannot use the same number of parameter twice, you can only use it once.For example."Hi *{{1}}*, Your *{{2}}* appointment with *{{3}} ... Barbara Thieme export event subscribersClosed   Amelia   Updated June 30, 2023 at 11:34am   11 Most recent comment from Uroš Jovanović:Hello Barbara,I can see that you mentioned in the other ticket that you can now access the dashboard.Please let me know for which event this issue has occurred.Looking forward to your reply. Ruben email templatesClosed   Amelia   Updated June 30, 2023 at 11:31am   2 Most recent comment from Marko Davidović:Hello Ruben, Thank you for reaching out to us.Yes, of course, you delete our templates and create your own and also you can create new notifications for each service in the notification section.You ca ... Sean EmailClosed   Amelia   Updated June 30, 2023 at 10:51am   5 Most recent comment from Uroš Jovanović:Hello Sean,Glad to hear that the issue.Please let me know if you have any other questions. Mike Employee calendars no longer are syncing back.Closed   Amelia   Updated June 30, 2023 at 9:30am   6 Most recent comment from Marko Davidović:Hello Mike,There would be none since in Outlook it can go to 999 and in Google up to 2500. So in that case you wold need to switch to Google but it has never happened that someone go over 999 per empl ... Erica Set Appointment NameClosed   Amelia   Updated June 30, 2023 at 9:27am   2 Most recent comment from Marko Davidović:Hello Erica, Thank you for reaching out to us.In our catalog booking form you can add and show service description. So please try out our catalog booking form and see if it fits your needs.If you have ... Alexandre Lamy booking Form isn't workingClosed   Amelia   Updated June 30, 2023 at 9:22am   2 Most recent comment from Marko Davidović:Hello Alexandre, Thank you for reaching out to us.1. Please check if your buffer time is to long so that it overlaps with time slots 2. Check period available to book in advance 3. And of course you ... An Janssens Events calendar translationClosed   Amelia   Updated June 30, 2023 at 9:21am   3 Most recent comment from Marko Davidović:Hello An, Thank you for reaching out to us.We are glad that you managed to fix this and we will close this ticket now. But If you have any more questions please open a new separate ticket for each qu ... [email protected] Setting up time slotsClosed   Amelia   Updated June 30, 2023 at 8:05am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. If you set your service to be available for Monday to Friday then customer can book at any day ... Milove Clairin Zoom to amelia app OauthClosed   Amelia   Updated June 30, 2023 at 8:00am   2 Most recent comment from Marko Davidović:Hello Milove, Thank you for reaching out to us.We needed to create this since Zoom was dropping JWT function.Zoom link can be sent to your customers but you need to add zoom link placeholder there so ... [email protected] [ameliastepbooking] not workingClosed   Amelia   Updated June 30, 2023 at 6:32am   3 Most recent comment from Marko Davidović:Hello [email protected] and Henry, Thank you for reaching out to us.Henry, you have a different issue as far I can recall you  have this error "Oops...It seems like there are no available o ...