We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Klaus Patzak default employees depending on user's last nameClosed   Amelia   Updated June 22, 2023 at 6:16am   4 Most recent comment from Marko Davidović:Hello Klaus, You are most welcome, and we are glad if we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. H ... Sebastian Klein SynchroClosed   Amelia   Updated June 21, 2023 at 2:05pm   12 Most recent comment from Uroš Jovanović:Hello Sebastian,Thank you for the update on this.Can you please test it out now and let me know if it works or not?Looking forward to your reply. Michaël CssClosed   Amelia   Updated June 21, 2023 at 12:40pm   2 Most recent comment from Marko Davidović:Hello Michaël, Thank you for reaching out to us.We are not sure that we can but we can try. Can you please send the URL of that page so that we can try to achieve what you need?Looking forward to you ... Geert Leysen add more customisation options to forms and fields with CSS and developer hooksClosed   Amelia   Updated June 21, 2023 at 11:59am   2 Most recent comment from Marko Davidović:Hello again Geert, Thank you for reaching out to us.We can forward this to our developers but we can not make any promises. Also you can add a suggestion on this link https://features.wpamelia.com/ F ... isaac Request to Update Working Hours and Format in Booking Application InterfaceClosed   Amelia   Updated June 21, 2023 at 10:47am   5 Most recent comment from Marko Davidović:Hello isaac,We went on your site but as far as we can see everything is fineBut if you do not see it correctly please check for these couple of things1. Are you in the same time zone as you set in Wor ... Erica User RolesClosed   Amelia   Updated June 21, 2023 at 10:32am   6 Most recent comment from Uroš Jovanović:Hello Erica,The Amelia manager role has basically all of the permissions os fhte admin user except for the ability to delete stuff from WordPress or Amelia.Hope this helps you.Please let me know if y ... Geert Leysen customize form fields displayClosed   Amelia   Updated June 21, 2023 at 10:02am   2 Most recent comment from Marko Davidović:Hello Geert, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.this can maybe be achieved with some custom CSS.Our support does not fully provide custom ... ronnie adams The new booking formClosed   Amelia   Updated June 21, 2023 at 8:48am   2 Most recent comment from Marko Davidović:Hello Ronnie, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that i ... Robert Brown BookingClosed   Amelia   Updated June 21, 2023 at 8:15am   2 Most recent comment from Marko Davidović:Hello Robert, Thank you for reaching out to us.Yes, of course. You can turn off the deposit option for each service in services/edit service like thisAnd then the deposit option will not appear on the ... Michael Kramer Hide spots available on calendarClosed   Amelia   Updated June 21, 2023 at 7:55am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.Yes, and no. You can hide this in the customize section on the main calendar but not on a sidebar like thisIn the next couple of weeks we will implement ... Ricardo Step by step booking not showing text in selected lenguage: SpanishClosed   Amelia   Updated June 21, 2023 at 7:51am   4 Most recent comment from Marko Davidović:Hello Ricardo,Unfortunately, yes, but you can save the file and then you can upload it again so that you do not need to translate each time.We wish you all the best. Have a nice day.  tzouzepe smtp not workingClosed   Amelia   Updated June 21, 2023 at 7:49am   4 Most recent comment from Marko Davidović:That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.Hello tzouzepe,The host should resolve this since you can have the same issue ... Erica Configure specific date for a serviceClosed   Amelia   Updated June 21, 2023 at 6:29am   7 Most recent comment from Marko Davidović:Hello EricaHopefully, this workaround is working for you. If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the be ... James Services not appearingClosed   Amelia   Updated June 21, 2023 at 6:18am   4 Most recent comment from Marko Davidović:Hello Jim, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, pleas ... Francesca Kendall 2 appts same timeClosed   Amelia   Updated June 21, 2023 at 6:13am   2 Most recent comment from Marko Davidović:Hello Francesca, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ...