As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Milove Clairin Reservation problemClosed   Amelia   Updated June 28, 2023 at 6:59am   2 Most recent comment from Marko Davidović:Hello Milove, Thank you for reaching out to us.We have never encountered this issue before. As far as we know the only way do be disconnected form a calendar is manually. The availability of the serv ... Mandy Oldfield Search not workingClosed   Amelia   Updated June 28, 2023 at 6:48am   6 Most recent comment from Marko Davidović:Hello Mandy,In the meantime I have forward this to our developers and they have told me that we have a minor bug related this and this should be fixed in next update which will be soon.We do apologize ... Barbara Thieme Customers receive the wrong confirmationClosed   Amelia   Updated June 27, 2023 at 7:51pm   12 Most recent comment from Aleksandar Vuković:Hi again Barbara.This is most likely because you have only the 3 default rules in Settings/Payments/WooCommerce:You would need to add new rules. For example:And so on.Try to cover as many rules as pos ... Bjorn Stripe MetadataClosed   Amelia   Updated June 27, 2023 at 7:02pm   5 Most recent comment from Uroš Jovanović:Hello Bjorn,Thank you for bringing this to our attention.We have gone on and changed it in the documentation, now it says: For Stripe, you can set both MetaData and description for the payment.My ap ... Jacob S Change There Are No Results MessageClosed   Amelia   Updated June 27, 2023 at 2:34pm   4 Most recent comment from Uroš Jovanović:Hello Jacob,It's not the wrong ticket, it's just that I misunderstood, I though you wanted to change the working of that message, instead of changing the view.Unfortunately, there is current ... tom needham Web hooks - total priceClosed   Amelia   Updated June 27, 2023 at 2:29pm   2 Most recent comment from Uroš Jovanović:Hello Tom,Thank you for reaching out to us.For that purpose, you can use the following shortcode %appointment_price%Please let me know if that worked for you.Looking forward to your reply. Shantanu Baviskar How to log WhatsApp Notifications?Closed   Amelia   Updated June 27, 2023 at 2:01pm   4 Most recent comment from Uroš Jovanović:Hello Shantanu,At the moment, these options are available for emails and SMS notifications.Please let me know if you have any other questions. Felipe Booking slots dissapears after 1st customer appointmentClosed   Amelia   Updated June 27, 2023 at 12:49pm   4 Most recent comment from Uroš Jovanović:Hello Felipe,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on ... Franziska Filter in Events BackendClosed   Amelia   Updated June 27, 2023 at 12:45pm   5 Most recent comment from Marko Davidović:Hello Franziska,It should be really soon. As for your purchase code we can see that it was accepted on this ticket. if you wanted to open a new one maybe it was just a temporary glitch. try again and ... Taegan Customer PanelClosed   Amelia   Updated June 27, 2023 at 11:47am   26 Most recent comment from Uroš Jovanović:Hello Taegan,Thank you for the update on this.I tested it out with the "WP Mail" mail service set up and it worked fine.Please test it out and let me know if it works or not.Looking forward to your re ... Gerhard Neinert ticket discountClosed   Amelia   Updated June 27, 2023 at 10:54am   2 Most recent comment from Marko Davidović:Hello Gerhard, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.But if this is for events you can create different tickets with different prices  for ... Steve eventsClosed   Amelia   Updated June 27, 2023 at 10:50am   2 Most recent comment from Marko Davidović:Hello Steve, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This would be a membership feature that Amelia doesn't have yet.But there may be a ... Hayley Henning NotificationsClosed   Amelia   Updated June 27, 2023 at 6:57am   2 Most recent comment from Marko Davidović:Hello Hayley, Thank you for reaching out to us.Unfortunately, no, this is only for approved status.If you have any more questions please open a new separate ticket for each question and we will gladl ... Tom Bintener Event not showing up in backendClosed   Amelia   Updated June 27, 2023 at 6:50am   15 Most recent comment from Marko Davidović:Hello Tom,Not each error is connected to Amelia.In your error log we have found errors that were tied to Amelia and those were fixed.Also on the link that you have sent us we get this notice Also whe ... Felipe Appointments not showingClosed   Amelia   Updated June 27, 2023 at 6:26am   5 Most recent comment from Marko Davidović:Hello Felipe,We are glad to hear that everything is fine now in regard to this. Also, I can see that my colleague has already responded to your ticket.If you have any more questions please open a new ...