As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Shay Wordpress hooks for custom fieldsClosed   Amelia   Updated July 3, 2023 at 12:58pm   8 Most recent comment from Uroš Jovanović:Hello Shay,Thank you for clearing that up.Please find the developers documentation attached to this response. Adam O. Notifications based on locationClosed   Amelia   Updated July 3, 2023 at 12:18pm   4 Most recent comment from Marko Davidović:Hello Adam, I'm afraid that we didn't quite get what you want to achieve exactly? If a custpmer chooses a location London they will get location London in notifications if they choose online ... Miquel Fuster ICS filesClosed   Amelia   Updated July 3, 2023 at 11:34am   2 Most recent comment from Uroš Jovanović:Hello Miquel,Thank you for reaching out to us.The time displayed in the ICS file is always covered relative to the time zone of the device to which the ICS file is downloaded.Hope this helps you.Ple ... Giorgio Furlani Amelia settingsClosed   Amelia   Updated July 3, 2023 at 11:27am   2 Most recent comment from Uroš Jovanović:Hello Giorgio,Thank you for reaching out to us.At the moment, this option is only available with the events option in Amelia. You can read more about it at the following link.Please le me know if you ... Luca Events not runClosed   Amelia   Updated July 3, 2023 at 11:14am   2 Most recent comment from Uroš Jovanović:Hello Luca,Thank you for reaching out to us.I could not replicate this issue on my end.Can you please provide me with the screen recording of this issue and I will assist you with this?Looking forwar ... Leah Special days not workingClosed   Amelia   Updated July 3, 2023 at 10:59am   7 Most recent comment from Marko Davidović:Hello again Leah.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3224220/For future reference, please don't o ... Leah Special daysClosed   Amelia   Updated July 3, 2023 at 10:58am   5 Most recent comment from Marko Davidović:Hello again Leah,This issue has been fixed a long time ago. Please update Amelia to the latest version and make sure that you purge the cache.You can download Amelia from your profile in our store.  ... Sean Email TestingClosed   Amelia   Updated July 3, 2023 at 9:58am   9 Most recent comment from Marko Davidović:Hello Sean,You can download Amelia from your profile in our store.  We are sending you a short instruction on how to update Amelia to the latest version. Go to Amelia Settings/Activation, and make ... Yamil Insaurralde Employees booking on packagesClosed   Amelia   Updated July 3, 2023 at 9:54am   2 Most recent comment from Uroš Jovanović:Hello Yamil,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Elizabeth Automatically log WordPress user into Amelia panelClosed   Amelia   Updated July 3, 2023 at 9:32am   2 Most recent comment from Uroš Jovanović:Hello Elizabeth,Thank you for reaching out to us.In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credential ... Yamil Insaurralde Translating the Package Section on the Customer's PanelClosed   Amelia   Updated July 3, 2023 at 9:16am   3 Most recent comment from Uroš Jovanović:Hello Yamil,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Shantanu Baviskar Sometimes Google Meet link not generating despite Employee has Google Account ConnectedClosed   Amelia   Updated July 3, 2023 at 8:55am   6 Most recent comment from Uroš Jovanović:Hello Shantanu,At the moment, there is no notification for when the Google account is disconnected, but I will forward this to our management to have this included in the future. In the meantime, ple ... netwerk information step bugClosed   Amelia   Updated July 3, 2023 at 7:45am   9 Most recent comment from Aleksandar Vuković:Hello Zsolt. Sorry for the late response, Milos is out of the office, so I'll jump in. We can't log into your website with any of the credentials you provided previously.Here's what ca ... Angelo Custom fields in Google CalendarClosed   Amelia   Updated July 3, 2023 at 6:22am   6 Most recent comment from Marko Davidović:Hello Angelo, We thank you very much for your kind words, every praise and support means a lot to us. As a small token of our attention, we are sending you this SMS coupon 1F34ED41. It is not an offe ... Digital Matters Events Calendar Mobile ViewClosed   Amelia   Updated July 3, 2023 at 6:21am   8 Most recent comment from Marko Davidović:Hello, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Have ...