We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Yamil Insaurralde Hiding predefined selection on Recurring Appointment Stage (New Template)Closed   Amelia   Updated June 25, 2023 at 2:13pm   6 Most recent comment from Uroš Jovanović:Hello Yamil,Really sorry that I could not assist you more.Please let me know if you have any other questions. Ivo Müller .el-select-dropdown__listClosed   Amelia   Updated June 23, 2023 at 11:03am   2 Most recent comment from Uroš Jovanović:Hello Ivo,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Gauthier Client can't reschedule an event after Admin cancelled itClosed   Amelia   Updated June 23, 2023 at 10:31am   4 Most recent comment from Marko Davidović:Hello Gauthier,There will be a refund option in Ameia hopefully soon. But how will it work exactly we can not say at this time.We wish you all the best. Have a nice day.  Adam O. Woo Commence Amelia integrationClosed   Amelia   Updated June 23, 2023 at 9:39am   4 Most recent comment from Marko Davidović:Hello Adam,Unfortunately, currently, this feature is not built-in in Amelia. WooCommerce can only be used for payments with Amelia. And we can not influence it in any other way.If you have any more qu ... Virginie Valade No notifications sent to clients when appointments are rescheduleClosed   Amelia   Updated June 23, 2023 at 9:16am   6 Most recent comment from Uroš Jovanović:Hello Virginie,Please provide me with the URL of your website as well and I will assist you with this.Looking forward to your reply. Maey Pronk booking packages 500 internal server error (AJAX request)Closed   Amelia   Updated June 23, 2023 at 8:54am   11 Most recent comment from Uroš Jovanović:Hello Matyas,Glad to hear that.Please let me know if you have any other questions. David Burton Appointments not showing in adminClosed   Amelia   Updated June 23, 2023 at 8:50am   7 Most recent comment from Marko Davidović:Hello David, We thank you for your suggestion and will forward your suggestion to the appropriate sector.If you have any more questions please open a new separate ticket for each question and we wil ... PeriPeriCreative Extras quantity checksClosed   Amelia   Updated June 23, 2023 at 7:52am   4 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.This option is not highly requested or event of it was requested. We implement option often per request of our customers but if some features have 1 or 3 votes ... Peter Schrock Seeing Package BookingsClosed   Amelia   Updated June 23, 2023 at 6:22am   3 Most recent comment from Marko Davidović:Hello Peter, Thank you for reaching out to us.We are glad to hear that you found a solution and If you have any more questions please open a new separate ticket for each question and we will gladly ... Thos Maelle very slow loading timeClosed   Amelia   Updated June 23, 2023 at 5:56am   2 Most recent comment from Marko Davidović:Hello Thos, Thank you for reaching out to us. The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. As for the s ... Angela Events front end custom coloursClosed   Amelia   Updated June 23, 2023 at 5:53am   2 Most recent comment from Marko Davidović:Hello Angela, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Soon in the next couple of weeks, we should implement new event booking forms that wil ... Sean Howell Extras and Category will not delete, PLUS the new category not showing right informationClosed   Amelia   Updated June 23, 2023 at 5:50am   11 Most recent comment from Marko Davidović:Hello Sean,You are most welcome, and we are glad if we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Hav ... Sean Howell Category shortcode not workingClosed   Amelia   Updated June 22, 2023 at 8:51pm   2 Most recent comment from Uroš Jovanović:Hello Sean,Thank you for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his w ... Andrew Amelia EventClosed   Amelia   Updated June 22, 2023 at 4:00pm   10 Most recent comment from Uroš Jovanović:Hello Andrew,Thank you for the update on this.You can test it out with your admin user as well.Please let me know if it works or not.Looking forward to your reply. Elton need help with the event list editorClosed   Amelia   Updated June 22, 2023 at 12:31pm   2 Most recent comment from Marko Davidović:Hello Elton, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ...