We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Felipe Di Gregorio Sendinblue for emailsClosed   Amelia   Updated June 26, 2023 at 9:05am   4 Most recent comment from Uroš Jovanović:Hello Markus,Thank you for sharing that with Felipe, if you have any questions yourself, please create a ticket and we will assist you with it.Looking forward to hearing from you. Tobias Huber Stripe always asking for Credit CardClosed   Amelia   Updated June 26, 2023 at 9:04am   2 Most recent comment from Uroš Jovanović:Hello Tobias,Thank you for reaching out to us.At the moment, this is how the Stripe payment works with Amelia.We have a plan to add the options you named in one of the future updates, but there is no ... PeriPeriCreative Multiple employees per bookingClosed   Amelia   Updated June 26, 2023 at 8:47am   4 Most recent comment from Uroš Jovanović:Hello,Tank you for reaching ack out to us and for your patience.I can confirm that tat will not be implemented in the near future.Please let me know if you have any other questions. Sean Howell Custom pricing for each added customerClosed   Amelia   Updated June 26, 2023 at 8:36am   2 Most recent comment from Uroš Jovanović:Hello Sean,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Sean Howell Embedding Amelia onto my suppliers websitesClosed   Amelia   Updated June 26, 2023 at 8:24am   2 Most recent comment from Uroš Jovanović:Hello Sean,Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But maybe there is a way to achieve this, but unfortunately, at this time we don't h ... Agnes Peuten Amelia not showing up in Front EndClosed   Amelia   Updated June 26, 2023 at 8:17am   3 Most recent comment from Uroš Jovanović:Hello Agnes,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Olav Plugin transferClosed   Amelia   Updated June 26, 2023 at 8:15am   7 Most recent comment from Uroš Jovanović:Hello Olav,Thank you for reaching back out to me and for your patience.Please check the following video on how to do this.Let me know if that helped you.Looking forward to your reply. Angela EventsClosed   Amelia   Updated June 26, 2023 at 8:11am   2 Most recent comment from Uroš Jovanović:Hello Angela,Thank you for reaching out to us.My apologies for the additional questions, are you referring to events or services?Looking forward to your reply. richo Tracking event registrations on ameliaClosed   Amelia   Updated June 26, 2023 at 8:06am   4 Most recent comment from Uroš Jovanović:Hello Richo,Thank you for reaching back out to us and for your patience.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a loo ... Jessica St. Peter Referral codesClosed   Amelia   Updated June 26, 2023 at 7:14am   2 Most recent comment from Marko Davidović:Hello Jessica, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. The only option for this is to create such a copon and once they send your a referral ... Yamil Insaurralde Recurring Service (Weekly) + Minimum Hours / PriceClosed   Amelia   Updated June 26, 2023 at 6:05am   4 Most recent comment from Marko Davidović:Hello Yamil, Thank you for reaching out to us. Maybe it is best tp explain in front how that option works exactly.  You can limit the time how long the package is valid and you can do that in this wa ... Geoffrey RefundClosed   Amelia   Updated June 26, 2023 at 5:52am   2 Most recent comment from Marko Davidović:Hello Geoffrey, Thank you for reaching out to us. Refunds can take up to 7 business days to reach you. In a rare case that it doesn't reach in 7 business days you can contact us again. But we ex ... Barbara Thieme Different time zonesClosed   Amelia   Updated June 26, 2023 at 5:50am   2 Most recent comment from Marko Davidović:Hello Barbara, Thank you for reaching out to us. We are glad if everything is fine but If you have any more questions please open a new separate ticket for each question and we will gladly help you ... Felipe Employee Panel shows all eventsClosed   Amelia   Updated June 26, 2023 at 5:49am   2 Most recent comment from Marko Davidović:Hello Felipe, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://featur ... Ryo Nakamura Can't update bookings which have Emoji char on the comment area.Closed   Amelia   Updated June 26, 2023 at 5:47am   4 Most recent comment from Marko Davidović:Hello Ryo, We thank you for your suggestion and hopefully, this feature will have plenty of votes. If you have any more questions please open a new separate ticket for each question and we will gladl ...