We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Daniel Time in notification mailClosed   Amelia   Updated June 15, 2023 at 12:00pm   4 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for the update on this.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherit ... Sarah Booking Form 2.0Closed   Amelia   Updated June 15, 2023 at 11:55am   10 Most recent comment from Uroš Jovanović:Hello Sarah,We will respond to your ticket as soon as possible.Can you please provide me with the link to the review and I will provide you with the $10 SMS coupon as I promised?Looking forward to yo ... Jeniffer Incorrect language displayed despite translationClosed   Amelia   Updated June 15, 2023 at 11:28am   7 Most recent comment from Aleksandar Vuković:Thank you for letting me know, Jeniffer.I'll keep this in mind, and I'll ask our developers if they can work with Weglot and see what's going on between the two plugins.Please feel fre ... Geert Leysen custom "Minimum time required before booking"Closed   Amelia   Updated June 15, 2023 at 11:12am   5 Most recent comment from Marko Davidović:Hello Geert,Thank you for sharing this with us. We are glad to hear that you managed to set this up.We wish you all the best. Have a nice day.  Lorenzo Email Notifications in spamClosed   Amelia   Updated June 15, 2023 at 9:58am   6 Most recent comment from Uroš Jovanović:Hello Lorenzo,I tested it out with my email and it works just fine. I would suggest that you configure the notifications with another email. Please let me know if that helped you.We can confirm that ... Robin Cart problemClosed   Amelia   Updated June 15, 2023 at 9:57am   2 Most recent comment from Marko Davidović:Hello Robin, Thank you for reaching out to us.The integration works this way, and it doesn't accept more than one product if an Amelia product is present. There's a possible workaround, thou ... Max data collected from EVENTSClosed   Amelia   Updated June 15, 2023 at 9:10am   2 Most recent comment from Marko Davidović:Hello Max, Thank you for reaching out to us.You can see that information when you click on the event/attendee/edit attendee like thisIf you have any more questions please open a new separate ticket fo ... Franziska Few config questionsClosed   Amelia   Updated June 15, 2023 at 8:56am   10 Most recent comment from Uroš Jovanović:Hello Franziska,I have passed this as a customization and I hope that we will start customizing in the near future.In the meantime please let me know if you have any other questions. Ethan Bird Is there a way to see the Date And time Selection First And Then After Selecting a date, see available employees for that date?Closed   Amelia   Updated June 15, 2023 at 8:40am   2 Most recent comment from Marko Davidović:Hello Ethan, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This is how Amelia is designed. Service work hours depend on employee work hours so they ... Fernanda Silva can't post a serviceClosed   Amelia   Updated June 15, 2023 at 8:38am   2 Most recent comment from Marko Davidović:Hello Fernanda, Thank you for reaching out to us.Please installs the version that we are sending you in this link https://we.tl/t-3YwqupqvNi.We are sending you a short instruction on how to update Am ... Sarah DeveloperClosed   Amelia   Updated June 15, 2023 at 7:23am   2 Most recent comment from Marko Davidović:Hello Sarah, Thank you for reaching out to us.The difference between licenses is in a number of domains that you can use Amelia and with developer licenses we can send you our source code so that you ... Robin Amlia causes problems with woocommerceClosed   Amelia   Updated June 15, 2023 at 6:01am   4 Most recent comment from Marko Davidović:Hello Robin,There is a plugin called "WP Plugin Manager" that is used to disable certain plugins from specific pages. You can install it and disable that plugin from the page where the calendar did n ... Thomas James Latter Event List Booking FormClosed   Amelia   Updated June 14, 2023 at 8:03pm   12 Most recent comment from Aleksandar Vuković:You're welcome, Thomas. I hope it will be fixed soon.Sawan, if you need some further assistance with this, please feel free to open a new ticket and we'll help you there.  Mikhail WoocommerceClosed   Amelia   Updated June 14, 2023 at 2:33pm   2 Most recent comment from Uroš Jovanović:Hello Mikhael,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Support Acceleralia Amelia not workingClosed   Amelia   Updated June 14, 2023 at 2:30pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Can you please let me know which version of the Amelia plugin you have installed on your website? If you do not have the latest version, can you please update th ...