As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Sean Howell Embedding Amelia onto my suppliers websitesClosed   Amelia   Updated June 26, 2023 at 8:24am   2 Most recent comment from Uroš Jovanović:Hello Sean,Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But maybe there is a way to achieve this, but unfortunately, at this time we don't h ... Agnes Peuten Amelia not showing up in Front EndClosed   Amelia   Updated June 26, 2023 at 8:17am   3 Most recent comment from Uroš Jovanović:Hello Agnes,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Olav Plugin transferClosed   Amelia   Updated June 26, 2023 at 8:15am   7 Most recent comment from Uroš Jovanović:Hello Olav,Thank you for reaching back out to me and for your patience.Please check the following video on how to do this.Let me know if that helped you.Looking forward to your reply. Angela EventsClosed   Amelia   Updated June 26, 2023 at 8:11am   2 Most recent comment from Uroš Jovanović:Hello Angela,Thank you for reaching out to us.My apologies for the additional questions, are you referring to events or services?Looking forward to your reply. richo Tracking event registrations on ameliaClosed   Amelia   Updated June 26, 2023 at 8:06am   4 Most recent comment from Uroš Jovanović:Hello Richo,Thank you for reaching back out to us and for your patience.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a loo ... Jessica St. Peter Referral codesClosed   Amelia   Updated June 26, 2023 at 7:14am   2 Most recent comment from Marko Davidović:Hello Jessica, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. The only option for this is to create such a copon and once they send your a referral ... Yamil Insaurralde Recurring Service (Weekly) + Minimum Hours / PriceClosed   Amelia   Updated June 26, 2023 at 6:05am   4 Most recent comment from Marko Davidović:Hello Yamil, Thank you for reaching out to us. Maybe it is best tp explain in front how that option works exactly.  You can limit the time how long the package is valid and you can do that in this wa ... Geoffrey RefundClosed   Amelia   Updated June 26, 2023 at 5:52am   2 Most recent comment from Marko Davidović:Hello Geoffrey, Thank you for reaching out to us. Refunds can take up to 7 business days to reach you. In a rare case that it doesn't reach in 7 business days you can contact us again. But we ex ... Barbara Thieme Different time zonesClosed   Amelia   Updated June 26, 2023 at 5:50am   2 Most recent comment from Marko Davidović:Hello Barbara, Thank you for reaching out to us. We are glad if everything is fine but If you have any more questions please open a new separate ticket for each question and we will gladly help you ... Felipe Employee Panel shows all eventsClosed   Amelia   Updated June 26, 2023 at 5:49am   2 Most recent comment from Marko Davidović:Hello Felipe, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://featur ... Ryo Nakamura Can't update bookings which have Emoji char on the comment area.Closed   Amelia   Updated June 26, 2023 at 5:47am   4 Most recent comment from Marko Davidović:Hello Ryo, We thank you for your suggestion and hopefully, this feature will have plenty of votes. If you have any more questions please open a new separate ticket for each question and we will gladl ... Yamil Insaurralde Hiding predefined selection on Recurring Appointment Stage (New Template)Closed   Amelia   Updated June 25, 2023 at 2:13pm   6 Most recent comment from Uroš Jovanović:Hello Yamil,Really sorry that I could not assist you more.Please let me know if you have any other questions. Ivo Müller .el-select-dropdown__listClosed   Amelia   Updated June 23, 2023 at 11:03am   2 Most recent comment from Uroš Jovanović:Hello Ivo,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Gauthier Client can't reschedule an event after Admin cancelled itClosed   Amelia   Updated June 23, 2023 at 10:31am   4 Most recent comment from Marko Davidović:Hello Gauthier,There will be a refund option in Ameia hopefully soon. But how will it work exactly we can not say at this time.We wish you all the best. Have a nice day.  Adam O. Woo Commence Amelia integrationClosed   Amelia   Updated June 23, 2023 at 9:39am   4 Most recent comment from Marko Davidović:Hello Adam,Unfortunately, currently, this feature is not built-in in Amelia. WooCommerce can only be used for payments with Amelia. And we can not influence it in any other way.If you have any more qu ...