We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Martin Coupon Visibility on Event BookingsClosed   Amelia   Updated February 27, 2025 at 7:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. At this time this is not possible to check there in light of this, we encourage you to ... JEAN-CHARLES VINCENT RéservationsClosed   Amelia   Updated February 27, 2025 at 7:05am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. The plugin cannot be used for multi-day bookings. It's currently limited to appoin ... Steve buffer times by employeeClosed   Amelia   Updated February 26, 2025 at 3:21pm   2 Most recent comment from Uroš Jovanović:Hello Steve, Thank you for your suggestion! Currently, there is no option to set buffer time by employee in Amelia. However, we will pass this idea along to our development team for consideration. Fee ... Antony Touma Collect information about additional attendeesClosed   Amelia   Updated February 26, 2025 at 3:20pm   2 Most recent comment from Uroš Jovanović:Hello Antony, Thank you for your message. I understand the importance of being able to collect additional attendee information when purchasing multiple tickets. I wanted to inform you that this featur ... Raj Sathi Increase the cost of service depending on the number of customersClosed   Amelia   Updated February 26, 2025 at 3:00pm   2 Most recent comment from Uroš Jovanović:Hello Raj, Thank you for reaching out to us. For that purpose, you will need to enable the "The price will multiply by the number of people" option on the Amelia > Services > Duration and Pricing page ... AMINE zapier alternativesClosed   Amelia   Updated February 26, 2025 at 2:54pm   2 Most recent comment from Uroš Jovanović:Hello Amine, If you’re looking to use Zapier alternatives like Albato, I recommend checking out how to use webhooks in Amelia. You can read more about it in this article:Webhooks in Amelia This will ... ABDUL ZAKARIYA Signing up to an eventClosed   Amelia   Updated February 26, 2025 at 1:50pm   4 Most recent comment from Stefan Petrov:Hi Adbul, Sure, apologies i forgot to add the link. Its all explained in this article, but should you have additional questions, feel free to ask.    Rishon Talkar Amelia employee cannot edit category / servicesClosed   Amelia   Updated February 26, 2025 at 10:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Only individual appointments can be shown separately but group appointment is just one ... Kuldeep Employee's ability to add clientsClosed   Amelia   Updated February 26, 2025 at 10:16am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. At this time employees can only book with the existing customer but from the next update should be this week employees can create new customers if you al ... Nicolas Kanefer Wait list option disabledClosed   Amelia   Updated February 26, 2025 at 10:03am   2 Most recent comment from Uroš Jovanović:Hello Nicolas, Thank you for reaching out to us. For that purpose, you will have to download the Elite version of the plugin that you can find on the TMS store. After that, install it on your website, ... Charles Oudoux Urgent : Problème redirection clientClosed   Amelia   Updated February 26, 2025 at 9:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that yo ... Shea Thompson Step Booking 2.0 Not showingClosed   Amelia   Updated February 26, 2025 at 8:54am   29 Most recent comment from Marko Davidović:Hello again, We completely understand your concerns. However, some issues cannot be resolved solely on one side or by a single team—they require collaboration from both parties, provided that both a ... Christina Alman WooCommerceClosed   Amelia   Updated February 26, 2025 at 8:50am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Tony Adding Html to the Content Custom Field TypeClosed   Amelia   Updated February 26, 2025 at 8:22am   6 Most recent comment from Stefan Petrov:Hi Tony, Please feel free to search through our feature suggestion page,  to see if someone may have already suggested this feature. If you can't see it, feel free to add your suggestion there ... Barbora Can't publish forms - error 400Closed   Amelia   Updated February 26, 2025 at 8:05am   12 Most recent comment from Marko Davidović:Hello again, The update is scheduled for this week and it should be released soon.  Should you have any further inquiries, we kindly request that you open separate tickets for each question and we wi ...