We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

PEDRO DE AGUIAR MAIA GOMES UpdateClosed   Amelia   Updated March 3, 2025 at 6:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in t ... Marjorie Curtis ResourcesClosed   Amelia   Updated March 3, 2025 at 6:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Resources can only be used with services not events as this time. You can read more abo ... gaurav goyal manage emplyee allotment logicClosed   Amelia   Updated March 3, 2025 at 6:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. If the appointments are free, the payment step will not appear If you are asking about employee how they are assigned, they are assigned randomly but you ... G Vincke Reccuring every wednesday at 9pmClosed   Amelia   Updated March 3, 2025 at 6:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We completely understand and are happy to assist. The working hours of the service depend on the working hours of the employees. However, please keep in ... Robin edward CANCELClosed   Amelia   Updated March 3, 2025 at 6:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Every subscription-based license is set to renew every year, on the date of purchase, unless you unsubscribe through the store.  If you need to cancel ... Juan 2 people booking same slot.Closed   Amelia   Updated March 3, 2025 at 6:21am   8 Most recent comment from Marko Davidović:Hello again, When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separat ... Hannibal Rodriguez No envía emailsClosed   Amelia   Updated March 3, 2025 at 6:20am   10 Most recent comment from Marko Davidović:Hello again, Unfortunately, you can not. They can only be removed manually. Amelia is deigned in such a way that al data appears and only admin can delete things from Amelia. They must appear but they ... Alexander Schadofske Open event from URL parameter / queryClosed   Amelia   Updated February 28, 2025 at 2:44pm   2 Most recent comment from Uroš Jovanović:Hello Alexander, Starting from Amelia 7.4.2, users can pre-select a list of entity IDs separated by commas, which will be automatically pre-filled on the form. The following list of URL parameters can ... Rafi Bug on the last stage of schedulingClosed   Amelia   Updated February 28, 2025 at 2:38pm   2 Most recent comment from Uroš Jovanović:Hello Rafi, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as th ... Nikita Payment IssuesClosed   Amelia   Updated February 28, 2025 at 2:38pm   2 Most recent comment from Uroš Jovanović:Hello Nikita,Thank you for reaching out to us. For that purpose, you will need to set up the WooCommerce/Amelia rules on the Amelia > Settings > Payments page. You can choose which appointment, event, ... Gurvinder Singh Booking Portal overall Width Increase and Word wrap issueClosed   Amelia   Updated February 28, 2025 at 1:27pm   4 Most recent comment from Stefan Petrov:Thanks for the confirmation. I will forward the information to management / developers, you can also suggest it as a feature on our feature suggestion page. Laurent Amélia-Events CalendarClosed   Amelia   Updated February 28, 2025 at 1:02pm   9 Most recent comment from Stefan Petrov:Hi Laurent, I'm sure it was a conflict with a plugin or perhaps a theme itself. However, it might be an issue with the mobile device browser or device. You could try to clear the mobile cookies / ... Fatima time zone validationClosed   Amelia   Updated February 28, 2025 at 12:12pm   4 Most recent comment from Marko Davidović:Hello again, Employees get the time and the time zone that is set in their employee modal you just make sure that you copy paste the placeholder %time_zone% from employee notifications section. If you ... Nina ross Transferring License to different domain without losing dataClosed   Amelia   Updated February 28, 2025 at 10:48am   4 Most recent comment from Stefan Petrov:Hi Nina, No, the data wont be deleted, unless you check the option that you want to delete the data. Otherwise, you will just change a domain and activate the same license on different site (domain).� ... Maxine amelia catalog templateClosed   Amelia   Updated February 28, 2025 at 10:46am   4 Most recent comment from Marko Davidović:Hello again, Customize section you can find on the backend and there you choose what booking form you want to customize like this Once you choose the form you can customize it and once you fisihed ju ...