We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Brooke Hanger Amelia RebrandedClosed   Amelia   Updated March 3, 2025 at 2:17pm   2 Most recent comment from Uroš Jovanović:Hello Brooke, Thank you for reaching out. Could you please clarify which add-on you're referring to? We do not have any Amelia add-ons, so I’d like to understand more about the charge you' ... Artem Aslanyan Custom CodeClosed   Amelia   Updated March 3, 2025 at 1:53pm   4 Most recent comment from Uroš Jovanović:Hello Artem, Thank you for the update on this. Our support does not fully provide customization solutions, but we can try to provide some basic CSS in situations like this. For manipulating the width ... Steffi not possible to filter for appointment status anymoreClosed   Amelia   Updated March 3, 2025 at 1:40pm   2 Most recent comment from Uroš Jovanović:Hi Steffi, Thank you for reaching out and letting us know about this issue. We’ve noted that the filtering for appointment status is not working properly after the latest Amelia release. This is a k ... Latella Currents eventsClosed   Amelia   Updated March 3, 2025 at 11:39am   2 Most recent comment from Stefan Petrov:Hi Latella, Thanks for reaching out to us. There are two options, you either book the attendees manually from the backend or they book from the front end. It depends on the event itself, you can confi ... Gorast Cvetkovski Where do we report bugs?Closed   Amelia   Updated March 3, 2025 at 11:33am   2 Most recent comment from Stefan Petrov:Hi again Gorast, There isn't a dedicated section for bug reporting. You can share the exact use case and issue here, and our support team will try to reproduce it. If we're able to reproduce ... Magnoni Carlo Visualisation of the booking form at page load.Closed   Amelia   Updated March 3, 2025 at 11:26am   2 Most recent comment from Stefan Petrov:Hi Carlo, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. The booking form is not designed to show the timeslots like this, a cust ... Nael How to make the "filter part" disapear on the mobile viewClosed   Amelia   Updated March 3, 2025 at 11:24am   2 Most recent comment from Stefan Petrov:Hi Nael, Thanks for reaching out to us. You can hide the booking form using CSS code. If you can provide the URL of the webpage where the booking form is located, I can try to hide it with the necessa ... Marc Agraz API de WhatsApp para notificacionesClosed   Amelia   Updated March 3, 2025 at 10:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, what you are requesting is not currently possible. This is a custom development you are proposing, which is not built into Amelia by defau ... Kinia Handle Recurring Appointments PaymentClosed   Amelia   Updated March 3, 2025 at 10:22am   18 Most recent comment from Uroš Jovanović:Hello Kinia, Thank you for the clarification. You're right that if you enable both on-site and Stripe payment methods for a specific service, the payment link placeholder will still be rendered p ... Kevin Day Spa bookingClosed   Amelia   Updated March 5, 2025 at 9:10am   27 Most recent comment from Stefan Petrov: Hi Kevin, The developers have reviewed the setup. It appears that the incorrectly registered appointment was configured for February 12, which is in the past. However, I’ve noticed that this issue ... Roshan Sujeebun new appointments are not being added in AmeliaClosed   Amelia   Updated March 3, 2025 at 7:32am   6 Most recent comment from Stefan Petrov:Hi Roshan, The option is called "Create booking before payment process" and this is located in WooCoomerce settings. It not enabled by default and its hidden. You have to access this option via the de ... Martin Inquiry About Upcoming Gift Card/Voucher System in AmeliaClosed   Amelia   Updated March 3, 2025 at 7:18am   8 Most recent comment from Uroš Jovanović:Hello Lee, Thank you for sharing that with us, we truly appreciate it. It’s great to hear that you’re using the WP Web PDF Voucher integration with WooCommerce for your gift vouchers. We understan ... Renae Unable to add new eventClosed   Amelia   Updated March 3, 2025 at 7:12am   2 Most recent comment from Uroš Jovanović:Hello Renae, Thank you for reaching out to us. Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occur ... Liliana Nostray Urgent: Amelia Pro Integration Issue & Refund RequestClosed   Amelia   Updated March 3, 2025 at 7:08am   2 Most recent comment from Uroš Jovanović:Hello Liliana, Thank you for your patience and for bringing this matter to our attention. I wanted to inform you that the issue you were facing with the Amelia Pro integration has been resolved. We ha ... James Prior Square testing card paymentsClosed   Amelia   Updated March 3, 2025 at 6:34am   8 Most recent comment from Marko Davidović:Hello again, We can not confirm anything at this time but we will forward this to the appropriate sector.  Should you have any further inquiries, we kindly request that you open separate tickets for ...