As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Craig Tucker Automatic UpdatesClosed   Amelia   Updated March 13, 2025 at 5:54am   4 Most recent comment from Marko Davidović:Hello again, We can ask our Dev team to take a look if you wish but they will need temporary admin access to your site and access to the database. Looking forward to your reply.  TAFF Error Occurred while updating Amelia 8.1 to 8.1.1Closed   Amelia   Updated March 13, 2025 at 5:52am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, of course you can update manually and you will not lose any of the settings. You can download Amelia from this link https://we.tl/t-485KqHIGym We ar ... Joshua Jia Employees setting hoursClosed   Amelia   Updated March 12, 2025 at 3:57pm   2 Most recent comment from Uroš Jovanović:Hello Joshua, Employees can set their working hours through the employee panel. You can find more details on this feature here. To enable this option, go to Amelia > Settings > Roles > Employees and m ... Stefano Sugato Different price per personClosed   Amelia   Updated March 12, 2025 at 3:50pm   2 Most recent comment from Uroš Jovanović:Hello Stefano, Thank you for reaching out! Currently, there is no option to set different prices based on the number of customers in Amelia. However, we plan to include this feature in the future. Fee ... Tradesystem Services with multiple pricingClosed   Amelia   Updated March 12, 2025 at 3:08pm   4 Most recent comment from Stefan Petrov:Hello, The service feature has the option to offer different time slots to customers, while events use predefined dates and times. When booking an appointment, customers can choose if they want to bri ... Melissa Appointments no visible in frontClosed   Amelia   Updated March 12, 2025 at 3:07pm   4 Most recent comment from Uroš Jovanović:Hello Melissa, Thank you for the update on this. For which service/employee does this occur, as I could not replicate it from my end? Looking forward to your reply. Luka Horvat Trouble setting up reservation systemClosed   Amelia   Updated March 12, 2025 at 1:56pm   6 Most recent comment from Uroš Jovanović:Hi Luka, Thank you for your message. The issue you're experiencing happens because there are two employees. To avoid overlapping reservations, you should connect both employees to the same Google ... Nina Ortlepp CSV Dateien und löschen von VeranstaltungenClosed   Amelia   Updated March 12, 2025 at 1:28pm   4 Most recent comment from Uroš Jovanović:Hallo Nina, vielen Dank für deine Nachricht! Du kannst es jetzt testen, um zu sehen, ob das Problem weiterhin besteht. Lass mich bitte wissen, wenn du auf weitere Probleme stößt, und ich werde dir ... Marcello Customer setup passwordClosed   Amelia   Updated March 12, 2025 at 12:41pm   16 Most recent comment from Stefan Petrov:Hi Marcello, No problem, you are welcome. Let me know if i can assist with anything else.    IC Concept Step by step booking widthClosed   Amelia   Updated March 12, 2025 at 11:58am   4 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us and thanks for letting me know. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  Francesca Kendall customisationClosed   Amelia   Updated March 12, 2025 at 9:53am   7 Most recent comment from Stefan Petrov:Hi Francesca, After checking the booking forms again, i can see that the color is changed to pink actually. Here is how it looks on both pages now  Is it the same on your end?    Stefan Amelia tableClosed   Amelia   Updated March 12, 2025 at 9:41am   2 Most recent comment from Stefan Petrov:Hi Stefan, Thanks for reaching out to us. We would need the database access to sort this. Can you please provide it? You can provide the WP admin credentials, we can access the database through the my ... Angélique Scheduled e-mail notification not workingClosed   Amelia   Updated March 12, 2025 at 9:14am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. For cron the best and easiest way to set this up is just to ask your hosting provider to set this, Since cron-reminder notifications are created and set ... Ludwig Can't update employee sheduleClosed   Amelia   Updated March 12, 2025 at 9:03am   2 Most recent comment from Stefan Petrov:Hi Ludwig, Thanks for reaching out to us. This is most likely related to a user role conflict. Please make sure that the WP user has only a single user role assigned (admin). You can check this in the ... Lina Grebe Forms are not displayedClosed   Amelia   Updated March 12, 2025 at 8:17am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you and thank you for sharing this with us. Should you have any further inquiries, we kindly request that you open separate ...