We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Temper Recurring appointments & notificationsClosed   Amelia   Updated February 28, 2025 at 10:29am   4 Most recent comment from Stefan Petrov:Hi Oliver, Apologies for the confusion, the most important is that we are on the same page. We are actually in process of re-writing the whole documentation, so we will make sure to include this part, ... Doug Walker Login doesn't workClosed   Amelia   Updated February 28, 2025 at 10:25am   7 Most recent comment from Stefan Petrov:Hi Doug, All new customers who booked an appointment (not registered previously) will have the WP user with the corresponding user role and they are automatically assigned if the option in User Role i ... Mareike Engel 2 confirmation emails for each bookingClosed   Amelia   Updated February 28, 2025 at 9:21am   15 Most recent comment from Stefan Petrov:Hi Mareike, Apologies, perhaps i havent explained properly. As per your screenshot, you are trying to book a place for event named "Prasenz 1 tag". As i mentioned, there are a lot of custom notificati ... Megan Berry Front End RegistrationClosed   Amelia   Updated February 28, 2025 at 8:50am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Your settings look correct and we have just tested this just in case and we can not replicate the issue. Please note that if you have 6 employees that ar ... Martin Request for API Support to Create Recurring Events at a Specific LocationClosed   Amelia   Updated February 28, 2025 at 7:47am   7 Most recent comment from Stefan Petrov:Hi Martin, That's correct. Unfortunately, when creating a recurring event, the events repeat based on the selected configuration. If set to weekly, Amelia will create an event that repeats on the ... Mert Inquiry About New Custom Validation Check FeatureClosed   Amelia   Updated February 28, 2025 at 7:08am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is a hook that is available now. The hook ‘customValidation’ is triggered when the customer information step is validated, before the payment st ... Anna Nocnik Change color of free time slots in backend calendar overviewClosed   Amelia   Updated February 28, 2025 at 6:51am   4 Most recent comment from Marko Davidović:Hello again, Thank you for that and hopefully your suggestion will gather a large number of votes.  Should you have any further inquiries, we kindly request that you open separate tickets for each qu ... Marie JOUET Using birthdate field - placeholder ?Closed   Amelia   Updated February 27, 2025 at 2:48pm   9 Most recent comment from Marie JOUET:Already did 😉and asked for merging 3 suggestion posts on this same topic Wim Skip employees stepClosed   Amelia   Updated February 27, 2025 at 2:47pm   2 Most recent comment from Stefan Petrov:Hi Wim, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to s ... Leighton Scheduling Availability - Multiple Google CalendarsClosed   Amelia   Updated February 27, 2025 at 2:36pm   4 Most recent comment from Stefan Petrov:Hi Leighton, Currently the integration between Amelia and Google Calendar is not 2 way and Amelia doesn't recognize the alternative calendars added in mail Calendar. This is not just up to Amelia ... Anna Nocnik Add recurring timeslots to calendarClosed   Amelia   Updated February 27, 2025 at 1:46pm   2 Most recent comment from Uroš Jovanović:Hello Anna, Thank you for your message! Currently, it's not possible to set recurring special hours. Special days need to be added specifically for each date, and they won't repeat automatic ... Matias Citas pendientesClosed   Amelia   Updated February 27, 2025 at 12:57pm   5 Most recent comment from Marko Davidović:Hello again,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3827567/ For future reference, please don't open m ... Andrea Azzopardi Whatsapp IntegrationClosed   Amelia   Updated February 27, 2025 at 12:07pm   24 Most recent comment from Uroš Jovanović:Hello Andrea, Thank you for the update on this. I will perform checks and let you know as soon as possible via Google Chat. David Rocamora Modify the Month Displayed in the Calendar of the [ameliaeventscalendarbooking] ShortcodeClosed   Amelia   Updated February 27, 2025 at 11:44am   2 Most recent comment from Uroš Jovanović:Hello David, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Brody How to schedule a guest employee at my locationClosed   Amelia   Updated February 27, 2025 at 11:41am   2 Most recent comment from Uroš Jovanović:Hello Brody, Thank you for your message! To manage this, you can use Special Days in Amelia to define specific service/work hours for each day when your client is traveling to a different location. Th ...