We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Blevins Custom FieldsClosed   Amelia   Updated February 24, 2025 at 12:55pm   4 Most recent comment from Stefan Petrov:Hi David, No problem at all. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  George AMELIA RESERVATION LIMIT(S) AND OTHERSClosed   Amelia   Updated February 24, 2025 at 12:04pm   4 Most recent comment from Uroš Jovanović:Hello George, You can take a look at the following link for this purpose: https://wpamelia.com/wp-hooks-customers/ Let me know if that works for you. Dohan 2 Links needed for 1 employeeClosed   Amelia   Updated February 24, 2025 at 11:28am   7 Most recent comment from Uroš Jovanović:Hello Dohan, It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won' ... Andrii Lynnyk feedback on the work of BookingClosed   Amelia   Updated February 24, 2025 at 11:13am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please when you have several questions or issues or suggestions please open a new ticket, and we will help you there. In that way, issues and questions t ... eric voss voss emailsClosed   Amelia   Updated March 4, 2025 at 1:30pm   3 Most recent comment from eric voss voss:I have tried everything and still can not get the emails to go out and this is making me do a lot of work by doing everything manually. Please help Drew Laiche refundClosed   Amelia   Updated February 24, 2025 at 10:31am   2 Most recent comment from Stefan Petrov:Hi Drew, Really sorry to see you are moving away from Amelia. If you dont plan on buying the higher Amelia license or you are not planning to be Amelia user, then there is nothing else to do. If you&# ... Tariq an issue with Woocommerce & Aemlia wpClosed   Amelia   Updated February 24, 2025 at 10:19am   2 Most recent comment from Stefan Petrov:Hi Tariq, Thanks for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ... Gila Dávid Woocommerce Coupons & DepositClosed   Amelia   Updated February 24, 2025 at 10:07am   4 Most recent comment from Marko Davidović:Hello again, The behavior you described is controlled by WooCommerce, not Amelia. WooCommerce applies the coupon only to the amount being charged at that moment (in this case, the deposit), and not to ... Ben Windsor Editting Staff TimetableClosed   Amelia   Updated February 24, 2025 at 10:00am   2 Most recent comment from Stefan Petrov:Hi Ben, Thanks for reaching out to us!=, To achieve this, you’ll need to change the default timeslot step to 30 minutes—this will act as the increment value for service duration. Then, in the Empl ... João Peixoto Remove field on Amelia - Events formClosed   Amelia   Updated February 24, 2025 at 9:19am   2 Most recent comment from Uroš Jovanović:Hello João, Please check the following video for removing that field from the front-end: https://www.loom.com/share/c1dbf991603d4c5e8ba9af1f9477dffa Let me know if that works for you.   Richard Bruce Email filters reply-toClosed   Amelia   Updated February 24, 2025 at 8:51am   8 Most recent comment from Uroš Jovanović:  Hello Richard, Thank you for your patience. We are working on adding a reply-to option as soon as possible. I'll update you as soon as it's available. Let me know if you ne ... Kelvin FeatureClosed   Amelia   Updated February 24, 2025 at 6:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Here is how you can configure having different pricing for specific times of the day for the same service. A workaround is to create one or more addition ... Hichem El Mohri removing past booking history from customer panelClosed   Amelia   Updated February 24, 2025 at 6:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. There is no such setting and what you want to achive is not possible I'm afraid. I ... giovanni castro sho info description in category pageClosed   Amelia   Updated February 24, 2025 at 6:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. The description can not be shown there. What you want to set up is not possible at this ... Sarah No-Show Customer BlockignClosed   Amelia   Updated February 21, 2025 at 4:39pm   4 Most recent comment from Uroš Jovanović:Hello Sarah, You can do so with the "Block" button when you select a specific customer on the Amelia > Customers page. Please let me know if that works for you.