We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rafi Bug on the last stage of schedulingClosed   Amelia   Updated February 28, 2025 at 2:38pm   2 Most recent comment from Uroš Jovanović:Hello Rafi, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as th ... Nikita Payment IssuesClosed   Amelia   Updated February 28, 2025 at 2:38pm   2 Most recent comment from Uroš Jovanović:Hello Nikita,Thank you for reaching out to us. For that purpose, you will need to set up the WooCommerce/Amelia rules on the Amelia > Settings > Payments page. You can choose which appointment, event, ... Gurvinder Singh Booking Portal overall Width Increase and Word wrap issueClosed   Amelia   Updated February 28, 2025 at 1:27pm   4 Most recent comment from Stefan Petrov:Thanks for the confirmation. I will forward the information to management / developers, you can also suggest it as a feature on our feature suggestion page. Laurent Amélia-Events CalendarClosed   Amelia   Updated February 28, 2025 at 1:02pm   9 Most recent comment from Stefan Petrov:Hi Laurent, I'm sure it was a conflict with a plugin or perhaps a theme itself. However, it might be an issue with the mobile device browser or device. You could try to clear the mobile cookies / ... Fatima time zone validationClosed   Amelia   Updated February 28, 2025 at 12:12pm   4 Most recent comment from Marko Davidović:Hello again, Employees get the time and the time zone that is set in their employee modal you just make sure that you copy paste the placeholder %time_zone% from employee notifications section. If you ... Nina ross Transferring License to different domain without losing dataClosed   Amelia   Updated February 28, 2025 at 10:48am   4 Most recent comment from Stefan Petrov:Hi Nina, No, the data wont be deleted, unless you check the option that you want to delete the data. Otherwise, you will just change a domain and activate the same license on different site (domain).� ... Maxine amelia catalog templateClosed   Amelia   Updated February 28, 2025 at 10:46am   4 Most recent comment from Marko Davidović:Hello again, Customize section you can find on the backend and there you choose what booking form you want to customize like this Once you choose the form you can customize it and once you fisihed ju ... Temper Recurring appointments & notificationsClosed   Amelia   Updated February 28, 2025 at 10:29am   4 Most recent comment from Stefan Petrov:Hi Oliver, Apologies for the confusion, the most important is that we are on the same page. We are actually in process of re-writing the whole documentation, so we will make sure to include this part, ... Doug Walker Login doesn't workClosed   Amelia   Updated February 28, 2025 at 10:25am   7 Most recent comment from Stefan Petrov:Hi Doug, All new customers who booked an appointment (not registered previously) will have the WP user with the corresponding user role and they are automatically assigned if the option in User Role i ... Mareike Engel 2 confirmation emails for each bookingClosed   Amelia   Updated February 28, 2025 at 9:21am   15 Most recent comment from Stefan Petrov:Hi Mareike, Apologies, perhaps i havent explained properly. As per your screenshot, you are trying to book a place for event named "Prasenz 1 tag". As i mentioned, there are a lot of custom notificati ... Megan Berry Front End RegistrationClosed   Amelia   Updated February 28, 2025 at 8:50am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Your settings look correct and we have just tested this just in case and we can not replicate the issue. Please note that if you have 6 employees that ar ... Martin Request for API Support to Create Recurring Events at a Specific LocationClosed   Amelia   Updated February 28, 2025 at 7:47am   7 Most recent comment from Stefan Petrov:Hi Martin, That's correct. Unfortunately, when creating a recurring event, the events repeat based on the selected configuration. If set to weekly, Amelia will create an event that repeats on the ... Mert Inquiry About New Custom Validation Check FeatureClosed   Amelia   Updated February 28, 2025 at 7:08am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is a hook that is available now. The hook ‘customValidation’ is triggered when the customer information step is validated, before the payment st ... Anna Nocnik Change color of free time slots in backend calendar overviewClosed   Amelia   Updated February 28, 2025 at 6:51am   4 Most recent comment from Marko Davidović:Hello again, Thank you for that and hopefully your suggestion will gather a large number of votes.  Should you have any further inquiries, we kindly request that you open separate tickets for each qu ... Marie JOUET Using birthdate field - placeholder ?Closed   Amelia   Updated February 27, 2025 at 2:48pm   9 Most recent comment from Marie JOUET:Already did 😉and asked for merging 3 suggestion posts on this same topic