As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

max Login Details Email RemovalClosed   Amelia   Updated March 10, 2025 at 3:43pm   3 Most recent comment from Uroš Jovanović:That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that you can do it with this plugin: https://wordpres ... Gorast Cvetkovski Time zone not hiding in Employee Panel 2.0Closed   Amelia   Updated March 10, 2025 at 3:39pm   5 Most recent comment from Gorast Cvetkovski:Thanks. You too.G Marie JOUET Show service on siteClosed   Amelia   Updated March 10, 2025 at 3:14pm   5 Most recent comment from Stefan Petrov:No problem, Marie. You are welcome, as always. Best regards.  Omar O'Hara I need to block out availability with more granularity.Closed   Amelia   Updated March 10, 2025 at 2:56pm   16 Most recent comment from Uroš Jovanović:Hello Omar, Thank you for the update on this. Please test it out now and let me know if it works or not. Looking forward to your reply. Shea Thompson Create Customer BrokenClosed   Amelia   Updated March 10, 2025 at 2:49pm   6 Most recent comment from Uroš Jovanović:Hello Shea, Please test it out now with the newly created customer and let me know if it works or not. Looking forward to your reply. Marcin Amelia started showing hidden servicesClosed   Amelia   Updated March 10, 2025 at 1:55pm   21 Most recent comment from Stefan Petrov:Hi all, The update is now live. You should receive a notification and see a message in the Plugin section, allowing you to update the license. Apologies for the inconvenience. Octavian FIltersClosed   Amelia   Updated March 10, 2025 at 1:53pm   4 Most recent comment from Stefan Petrov:Hi Octavian, Please refer to this article for more information - Updating the plugin to the latest version Matthias Rülke Issue with Pending Appointments Filter in WPAmeliaClosed   Amelia   Updated March 10, 2025 at 1:33pm   4 Most recent comment from Stefan Petrov:Hi Matthias, We've just released an update, so you can download it from your TMS store account or update Amelia through plugin section.  Matt control number of blocks in catalog viewClosed   Amelia   Updated March 10, 2025 at 1:28pm   4 Most recent comment from Uroš Jovanović:Hello Matt, Please try the following CSS for this purpose: .amelia-v2-booking #amelia-container .am-fcil__item {    width: 33% !important;} Let me know if that works for you. Ragen Herrington Wrong times showing after schedule time changeClosed   Amelia   Updated March 10, 2025 at 1:25pm   10 Most recent comment from Uroš Jovanović:Hello Ragen, I have just seen your latest message. Glad to hear that the issue has been resolved. I will have this ticket closed now. Afterlife Placeholder for group appointments in Google calendarClosed   Amelia   Updated March 10, 2025 at 1:09pm   3 Most recent comment from Uroš Jovanović:Hello, Thank you for the update! I’m glad to hear that you found a way to configure it using the group details placeholder. It's great to see that the information is now displaying the way you ... Dharmendra Kumar Regarding - Period available for booking in advanceClosed   Amelia   Updated March 10, 2025 at 12:36pm   2 Most recent comment from Uroš Jovanović:Hello Dharmendra, Thank you for reaching out. The only available option in Amelia is to set the booking window to 1 day, which allows booking for the current day and the next day (24 hours). Unfortuna ... Nikolaj Capacity doesn't always workClosed   Amelia   Updated March 10, 2025 at 12:00pm   39 Most recent comment from Stefan Petrov:Hi Nikolaj, No problem, keep me posted.  Francesca Kendall Download servicesClosed   Amelia   Updated March 10, 2025 at 11:58am   2 Most recent comment from Stefan Petrov:Hi Francesca, Unfortunatelly, there is no download button for services, however, you can create a backup to save the changes. The solution would be to manually enter the information to services later. ... ronnie adams Queued SMSClosed   Amelia   Updated March 10, 2025 at 11:56am   2 Most recent comment from Stefan Petrov:Hello ronnie, The SMS often has a status queued but is actually sent.  The status of the SMS is not refreshed automatically.  We can log in to your site to test notifications to see if they are sent ...