We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Wim Skip employees stepClosed   Amelia   Updated February 27, 2025 at 2:47pm   2 Most recent comment from Stefan Petrov:Hi Wim, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to s ... Leighton Scheduling Availability - Multiple Google CalendarsClosed   Amelia   Updated February 27, 2025 at 2:36pm   4 Most recent comment from Stefan Petrov:Hi Leighton, Currently the integration between Amelia and Google Calendar is not 2 way and Amelia doesn't recognize the alternative calendars added in mail Calendar. This is not just up to Amelia ... Anna Nocnik Add recurring timeslots to calendarClosed   Amelia   Updated February 27, 2025 at 1:46pm   2 Most recent comment from Uroš Jovanović:Hello Anna, Thank you for your message! Currently, it's not possible to set recurring special hours. Special days need to be added specifically for each date, and they won't repeat automatic ... Matias Citas pendientesClosed   Amelia   Updated February 27, 2025 at 12:57pm   5 Most recent comment from Marko Davidović:Hello again,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3827567/ For future reference, please don't open m ... Andrea Azzopardi Whatsapp IntegrationClosed   Amelia   Updated February 27, 2025 at 12:07pm   24 Most recent comment from Uroš Jovanović:Hello Andrea, Thank you for the update on this. I will perform checks and let you know as soon as possible via Google Chat. David Rocamora Modify the Month Displayed in the Calendar of the [ameliaeventscalendarbooking] ShortcodeClosed   Amelia   Updated February 27, 2025 at 11:44am   2 Most recent comment from Uroš Jovanović:Hello David, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Brody How to schedule a guest employee at my locationClosed   Amelia   Updated February 27, 2025 at 11:41am   2 Most recent comment from Uroš Jovanović:Hello Brody, Thank you for your message! To manage this, you can use Special Days in Amelia to define specific service/work hours for each day when your client is traveling to a different location. Th ... Olli Hide customer fields at step-by-step bookingClosed   Amelia   Updated February 27, 2025 at 10:53am   2 Most recent comment from Stefan Petrov:Hi Olli, Thanks for reaching out to us. It is only possible to hide the customer selection field, unfortunately, it's not possible to hide the customer information, these fields are mandatory. A ... Brody Can you stop follow up emailsClosed   Amelia   Updated February 27, 2025 at 10:40am   2 Most recent comment from Stefan Petrov:Hi Brody, Scheduled notifications are always sent to customers who have previously booked, depending on the configuration. The only way to stop this is to turn off the scheduled notifications (cron jo ... Ilya Stripe integrationClosed   Amelia   Updated February 27, 2025 at 10:39am   2 Most recent comment from Uroš Jovanović:  Hello Ilya, Currently, there is no option to transfer tax data to Stripe during payment processing for inclusion in the receipt. However, I will forward your request to our developer ... Bojan Zwei-Wege-Synchronisation mit Google Kalender in AmeliaClosed   Amelia   Updated February 27, 2025 at 10:34am   2 Most recent comment from Stefan Petrov:Hallo Bojan, Vielen Dank, dass du dich an uns gewandt hast. Sobald die Verbindung mit Google Kalender hergestellt ist, werden alle neuen Termine in den Kalender eingetragen. Dies funktioniert jedoch n ... Marie JOUET Import of big ( 5000 lines) of customersClosed   Amelia   Updated February 27, 2025 at 9:48am   4 Most recent comment from Stefan Petrov:Hi Marie, No problem, you are welcome.  If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.    Melissa I cant upgrade my subscription!Closed   Amelia   Updated February 27, 2025 at 9:42am   2 Most recent comment from Uroš Jovanović:Hello Melissa, Thanks for reaching out! If the upgrade button isn’t working, the best solution is to purchase a new Pro license separately. Once that’s done, let us know, and we’ll process a ref ... Peter Goudkamp Package Appointment Intervals Not Working After a Long Unavailability PeriodClosed   Amelia   Updated February 27, 2025 at 9:32am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. We do have the option to limit time per bookings for individual appointments but this i ... Jan Riedel Payement with MollieClosed   Amelia   Updated February 27, 2025 at 7:56am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In Square as well as in Mollie, an appointment is created and if the payment fails, you would need to manually cancel the appointment. This payment metho ...