Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay

Public Tickets

Doug Walker Amelia asks for log in when logged inClosed   Amelia   Updated February 14, 2025 at 7:43am   7 Most recent comment from Uroš Jovanović:Hello Doug, WP Administrators cannot log into the Customer or Employee panels because they have full access to all data directly in the WordPress back-end. These panels are designed for customers and ... Edu Using Amelia for booking coworking spacesClosed   Amelia   Updated February 13, 2025 at 6:51pm   4 Most recent comment from Uroš Jovanović:Hello Edu, Currently, with Amelia, this needs to be done manually. Unfortunately, there isn't an option to define them automatically. Let me know if you have any other questions. Nikita Amelia Not updatingClosed   Amelia   Updated February 13, 2025 at 2:49pm   5 Most recent comment from Stefan Petrov:Hi Nikita, When it comes to Amelia, you just need to activate the license by entering the purchase code. When it comes to WordPress, there is an option to enable automatic updates. You can take a look ... Amelie Henault English wordClosed   Amelia   Updated February 13, 2025 at 1:46pm   2 Most recent comment from Stefan Petrov:Hi Amelie, You can easily translate strings using third-party translation plugins like LocoTranslate. Just search for the language, find the string, and translate it accordingly. Alternatively, you ca ... Ilya Service locationClosed   Amelia   Updated February 13, 2025 at 1:10pm   2 Most recent comment from Stefan Petrov:Hi Ilya, Thanks for reaching out. Unfortunately, there isn’t an option for Amelia to pull the event location from a custom field. Amelia always reads the location set for the event itself. Since eac ... Kazuki ticket order in eventsClosed   Amelia   Updated February 13, 2025 at 12:23pm   4 Most recent comment from Uroš Jovanović:Hello Kazuki, Thank you for the update! I understand it’s a bit strange that the order behaves differently between versions. I’m glad to let you know that we plan to make this change in the future ... Astrid De Deyne Notifications not working properlyClosed   Amelia   Updated February 13, 2025 at 12:20pm   5 Most recent comment from Uroš Jovanović:  Hello Astrid, Thank you for providing the details. It seems like there might be an issue with the mail settings configuration. I suggest reconfiguring your email settings within Amel ... Robert Staddon Code references to via.placeholder.com, which no longer existsClosed   Amelia   Updated February 13, 2025 at 6:08pm   9 Most recent comment from Uroš Jovanović:Hello Robert, I wanted to let you know that our developers are already on this and it will be removed in the future, it's just that there is no ETA on this. In the meantime, please let me know if ... Barbara Thieme Automatic confirmation emails not sendingClosed   Amelia   Updated February 13, 2025 at 11:31am   8 Most recent comment from Uroš Jovanović:Hello Barbara, If you changed your email password, it likely also changed your SMTP password since IONOS Mail typically uses the same credentials for both incoming (IMAP/POP3) and outgoing (SMTP) mail ... Yasmina Schoueri Service by locationClosed   Amelia   Updated February 13, 2025 at 11:21am   20 Most recent comment from Uroš Jovanović:Hello Yasmina, Thank you for the update on this. I will take a look into this and let you know as soon as possible. I appreciate your patience. IC Concept Switching languages on diff pagesClosed   Amelia   Updated February 13, 2025 at 11:02am   4 Most recent comment from Stefan Petrov:Unfortunately, there is no other way at the moment. Amelia, by default, doesn’t have built-in language options—it uses the WordPress language configuration. However, if you want to have multiple l ... Lucas Existing ClientClosed   Amelia   Updated February 13, 2025 at 10:16am   2 Most recent comment from Stefan Petrov:Hi Lucas, I hope you're doing well. There isn't an option for this, as Amelia doesn't have a built-in "login" form. In other words, all customers can book an appointment directly from t ... Tom Sheduled SMS not sendingClosed   Amelia   Updated February 13, 2025 at 10:00am   4 Most recent comment from Stefan Petrov:Hi Tom, Got it, great news. Please, keep me posted.    Remi444 Manually Deducting Package Sessions for Past AppointmentsClosed   Amelia   Updated February 13, 2025 at 8:07am   4 Most recent comment from Stefan Petrov:Hi Remi, Apologies, I’m not sure I fully understand. From my testing, as an admin managing a package from the backend, when booking an appointment, you should be able to see previous dates (even tho ... Marica Limit times of recurring occurrences in the appointmentsClosed   Amelia   Updated February 13, 2025 at 8:05am   8 Most recent comment from Marko Davidović:  Hello again, We are glad to hear that the original issue is resolved and when you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and ques ...