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Public Tickets

Mauro Tagliabue Setting availability of a serviceClosed   Amelia   Updated November 26, 2024 at 11:05am   2 Most recent comment from Stefan Petrov:Hi Mauro, Thanks for reaching out to us. You can configure the Special days for this purpose. Configuring Work Hours for each employee will repeat the schedule weekly, but, having Special Days configu ... Peter Stadelmann Goolge Kalenfder ZeitsynchronisationClosed   Amelia   Updated November 26, 2024 at 10:52am   2 Most recent comment from Stefan Petrov:Hallo Peter,   Vielen Dank, dass Sie uns kontaktiert haben. Zunächst müssen Sie sicherstellen, dass die Zeitzoneneinstellung in WordPress auf die nächstgelegene Stadt in Ihrer Zeitzone und nicht a ... Eduardo Condes Incorrect calendar displayClosed   Amelia   Updated November 26, 2024 at 10:42am   15 Most recent comment from Stefan Petrov:Hello Eduardo, We will do our best to fix this issue in future update, but you can always follow the changelog to keep up with the updates.  Aurélie MARTIN blocage réservationClosed   Amelia   Updated November 26, 2024 at 10:08am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This depends os your settings. For example if you set that service last 8 hours and you have 10 hours of buffer time then your service actually last 18 h ... Ryan Critical: Calendar Conflicts, Notification Issues & Double Booking Errors - Urgent Resolution RequiredClosed   Amelia   Updated November 26, 2024 at 9:26am   7 Most recent comment from Stefan Petrov:Hi Ryan, So sorry for the prolonged troubleshooting. I've managed to log in now.  Since these are three separate issues, let's focus one by one  1. Calendar Management Issues Unable to sch ... Mike Osborn Service Hours and Working HoursClosed   Amelia   Updated November 26, 2024 at 8:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. This is not possible to set Im afraid. The closest option that can help you to achieve ... Alex Appointments are automatically canceledClosed   Amelia   Updated November 26, 2024 at 8:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia can't cancel any appointments on its own. If the appointments were not canceled manually by the client, yourself, another admin, or any Ameli ... Mikkel Reminder service not resetting counterClosed   Amelia   Updated November 26, 2024 at 8:17am   11 Most recent comment from Stefan Petrov:Hi Mikkel, It can be related to this option, but what is more important is that you have the correct cron job configuration. As I mentioned previously, having scheduled notifications configured throug ... Dražen Kozliček TMS-Plugins subscriptionClosed   Amelia   Updated November 26, 2024 at 7:36am   4 Most recent comment from Stefan Petrov:Hello Dražen, It has been refunded successfully now. Please note that the funds usually take 5 - 7 business days to be processed to your account. Please, let us know if you don't receive the fun ... Talal Elementor Plugin AmeliaClosed   Amelia   Updated November 26, 2024 at 6:55am   7 Most recent comment from Marko Davidović:Hello again, If you have any question please open your own separate ticket for each question. Since this is not your ticket each user will receive yours and ours replies. We do not want to disturb oth ... Lucie Unable to add data in AmeliaBookingClosed   Amelia   Updated November 25, 2024 at 2:59pm   6 Most recent comment from Uroš Jovanović:Hello Eddy, Please create a separate ticket for this issue and I will assist you with it. Looking forward to your reply. Tom Worman Dynamic Placeholder contains no dataClosed   Amelia   Updated November 25, 2024 at 2:19pm   2 Most recent comment from Uroš Jovanović:Hello Tom, It seems like you're on the right track, but the issue may lie in the timing of when the $data is being populated or passed to your custom hook. The placeholder data you’re trying to ... Sandrine Whole day / several days servicesClosed   Amelia   Updated November 25, 2024 at 2:16pm   2 Most recent comment from Uroš Jovanović:Hello Sandrine, Thank you for reaching out! Whole Day Service (9 AM - 5 PM):You can configure this by setting the employee's working hours to 9 AM - 5 PM specifically for the day(s) you want thi ... SYS support Waiting list improvementsClosed   Amelia   Updated November 25, 2024 at 1:53pm   2 Most recent comment from Uroš Jovanović:Hello, Thank you for your suggestion. We understand the challenge you're facing with manually creating orders for users on the waiting list. While we currently don't have an automatic soluti ... Antonio Jesus Gutiérrez Larios Gutiérrez Larios No se puede reservar citaClosed   Amelia   Updated November 25, 2024 at 12:55pm   6 Most recent comment from Stefan Petrov:Hola Antonio,   No hay problema, gracias por la confirmación. Si tienes alguna otra pregunta o inconveniente, no dudes en contactarnos a través de un nuevo ticket y con gusto te brindaremos asisten ...