As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Elisabeth Thomen EventClosed   Amelia   Updated September 18, 2023 at 2:09pm   2 Most recent comment from Uroš Jovanović:Hello Elisabeth,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Chelsea Schmidt Event List ViewClosed   Amelia   Updated September 18, 2023 at 1:24pm   12 Most recent comment from Uroš Jovanović:Hello Chelsea,Glad to be able to assist you.In the meantime, please let me know if you have any other questions. HERVE DASILVA Google MeetClosed   Amelia   Updated September 18, 2023 at 1:05pm   4 Most recent comment from Uroš Jovanović:Hello Herve,Since you already enabled Google Meet, can you please check if the integration works fine when the appointment or event is booked?Looking forward to your reply. Alexander Peterson Multiple Pending AppointmentsClosed   Amelia   Updated September 18, 2023 at 12:31pm   2 Most recent comment from Uroš Jovanović:Hello Alexander,Thank you for reaching out to us.For that purpose, you will have to disable the "Allow booking above maximum capacity" option on the Amelia/Settings/Appointments.Please let me know if ... Jean Faile Linking WhatsApp to an Existing Business AccountClosed   Amelia   Updated September 18, 2023 at 11:20am   2 Most recent comment from Marko Davidović:Hello Jean, Thank you for reaching out to us. Yes, that is correct. Unfortunately, currently, this is the way in which integration must work. The usual workaround for this is to write down in your me ... Martinez Direct Link/share to an eventClosed   Amelia   Updated September 18, 2023 at 11:16am   4 Most recent comment from Uroš Jovanović:Hello Martinez,Glad to be able to assist you.Please let me know if you have any other questions. Zengfu Xu Service SelectionClosed   Amelia   Updated September 18, 2023 at 11:07am   3 Most recent comment from Uroš Jovanović:Hello Zengfu,Thank you very much for reaching out to us and for your patience.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on th ... Robert Ruder Applying Amelia to a new business modelClosed   Amelia   Updated September 18, 2023 at 9:43am   4 Most recent comment from Marko Davidović:Hello Robert,Amelia is not a SaaS and this at this time is not possible and we most likely won't develop such automated options in the near future, this is a specific requirement for matching s ... elouedj stripeClosed   Amelia   Updated September 18, 2023 at 7:03am   2 Most recent comment from Marko Davidović:Hello elouedj, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots that are in English la ... Elisabeth Thomen No Packages SectionClosed   Amelia   Updated September 18, 2023 at 7:03am   2 Most recent comment from Marko Davidović:Hello Elisabeth, Thank you for reaching out to us. Packages are not available in Lite version and in the Basic license. You have a basic license so this option is not available for that reason I' ... Francesca Kendall Added an option for the reminder notification not to be sent if the booking is made within a specified time before the appointment/eventClosed   Amelia   Updated September 18, 2023 at 6:58am   9 Most recent comment from Marko Davidović:Hi Francesca, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we wil ... Tirol LanguageClosed   Amelia   Updated September 18, 2023 at 6:58am   2 Most recent comment from Marko Davidović:Hello Tirol, Thank you for reaching out to us. You did not have to do that. Amelia work like this 1. Backend of Amelia is automatically translated to a language that is set in WordPress settings 2. As ... Jordan Barnett Gift Card integrationClosed   Amelia   Updated September 18, 2023 at 6:56am   2 Most recent comment from Marko Davidović:Hello Jordan, Thank you for reaching out to us. Unfortunately, currently, this inetgartion is not built-in in Amelia. We don't have gift vouchers but we have an option for creating discount code ... Jonnathan Suarez 2 QueriesClosed   Amelia   Updated September 18, 2023 at 6:54am   2 Most recent comment from Marko Davidović:Hello Jonnathan, I'm afraid that we didn't quite get what you want to achieve exactly and what you would like to see in Amelia? Can you explain to us in a little more detail, and send us a ... Marjorie Curtis Event BookingClosed   Amelia   Updated September 18, 2023 at 6:53am   4 Most recent comment from Marko Davidović:Hello Marjorie, We are glad to hear that this has worked. As for this Colors change at random each time you refresh the page, there are no such color customization at this time.  In light of this, w ...