As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Francis Dallorto de Oliveira Amelia plugin LogoutClosed   Amelia   Updated September 11, 2023 at 3:49pm   2 Most recent comment from Uroš Jovanović:Hello Francis,Thank you for reaching out to us.In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credentials, ... CPCI Solutions Attach files to a booking from backend and send it in an e-mail automatically to clientClosed   Amelia   Updated September 11, 2023 at 2:06pm   4 Most recent comment from Uroš Jovanović:Hello,Glad to be able to assist you.Please let me know if you have any other questions. Alex Warren Events Organisers seeing attendeesClosed   Amelia   Updated September 11, 2023 at 2:05pm   4 Most recent comment from Uroš Jovanović:Hello Alex,Glad to be able to assist you.Please let me know if you have any other questions. Santiago Amelia AppointmentsClosed   Amelia   Updated September 11, 2023 at 1:51pm   7 Most recent comment from Uroš Jovanović:Hello Santiago,As we do not have integration with the user role editor plugins, we cannot guarantee how it works and if it works with Amelia.In regards to the other question, you can create a new tic ... Saule Aleksandraviciute Functionality - booking daysClosed   Amelia   Updated September 11, 2023 at 1:06pm   4 Most recent comment from Uroš Jovanović:Hello Saule,Thank you for clearing that up.At the moment, there is a limit for appointments in Amelia to 24 hours. No bookings will be shown on the front end if the working period of the employee is s ... Michael QuestionClosed   Amelia   Updated September 11, 2023 at 12:44pm   2 Most recent comment from Stefan Petrov:Hello Michael,Thanks for reaching out to us.My apologies, but I'm afraid we don't quite understand your question. Would you be able to elaborate a bit more?Thanks. Looking forward to hearin ... Assaf Changing the format of the paypal buttonClosed   Amelia   Updated September 11, 2023 at 11:16am   6 Most recent comment from Marko Davidović:Hello Assaf,Unfortunately, currently, this can not be changed at this time. You can also enable Stripe as a payment method and then your user will automatically see the fields where they can put the d ... NLP from scratch Stacking coupons for multiple event booking in email notificationsClosed   Amelia   Updated September 12, 2023 at 7:14am   3 Most recent comment from Stefan Petrov:Hello NLP,I just want to provide feedback regarding this issue. We were able to reproduce the steps you mentioned on the initial email, and we noticed that the coupon is not rendering in the email whe ... Chris Webb Booking Packages on the back-endClosed   Amelia   Updated September 11, 2023 at 8:21am   7 Most recent comment from Marko Davidović:Hello Chris,We went on your site and we tested this and could not replicate the issue. We are sending you a video here you can see that we were able to book the appointment without any issues on your ... CPCI Solutions Auto-refresh backend Calendar pageClosed   Amelia   Updated September 11, 2023 at 7:58am   4 Most recent comment from Stefan Petrov:Hello CPCI Solutions,You are welcome. If you have any other questions regarding other topics, please open a new ticket and we will gladly help you there.Have a nice day. Ivan Have custom amount of people sign up and adjust price accordinglyClosed   Amelia   Updated September 11, 2023 at 6:53am   2 Most recent comment from Stefan Petrov:Hello Ivan,Sorry for the late reply. That's a great idea, but unfortunately, currently, this is not possible with Amelia's built-in features.Please feel free to search through our feature ... Julian Creating links to eventsClosed   Amelia   Updated September 11, 2023 at 6:46am   4 Most recent comment from Stefan Petrov:Hello Dan,Sorry for the late reply. Unfortunately, there is currently no such option with Amelia's built-in features.Please feel free to search through our feature suggestion page, to see if s ... RootsDes Event list not showing on mobileClosed   Amelia   Updated September 11, 2023 at 6:40am   5 Most recent comment from Marko Davidović:Hello Dan, Thank you for sharing this with us, and "RootsDes" please try both solutions and hopefully one of them will help you. Once again thank you so much Dan for your help. We wish you all the bes ... ronnie adams Is my zoom setup correct?Closed   Amelia   Updated September 11, 2023 at 6:40am   2 Most recent comment from Marko Davidović:Hello again Ronnie, Will do.  Best regards.  Ricardo The schedule does not include all available datesClosed   Amelia   Updated September 11, 2023 at 6:39am   2 Most recent comment from Marko Davidović:Hello Ricardo, Thank you for reaching out to us. Please check these 4 things: 1. It this service is added in employees Monday work hours 2. If this employee has some special days 3. Check if this empl ...